Public Areas Supervisor

Additional Information: This hotel is owned and operated by an independent franchisee, Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

POSITION SUMMARY
As Public Areas Supervisor at The Palace, a Luxury Collection Hotel, Madrid, you will be responsible for overseeing the cleanliness, presentation, and maintenance of all public spaces, ensuring they consistently reflect the elegance and high standards of a luxury environment. You will lead and support the housekeeping team during your shift, ensuring operational efficiency, attention to detail, and exceptional guest experience throughout all hotel areas.
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KEY RESPONSIBILITIES
Public Space Cleanliness & Aesthetic Excellence:
•Ensure all public areas, including lobbies, corridors, restrooms, restaurants, meeting rooms, fitness centers, and back-of-house spaces, always maintain impeccable cleanliness and a luxury presentation.
•Conduct regular inspections to uphold the hotel’s brand standards, identifying priorities based on operational needs and occupancy levels.
•Review and complete daily checklists and housekeeping reports, ensuring accurate documentation of all assigned areas, including outsourcing activities (night shift) and periodic tasks.
•Oversee the care and maintenance of marble floors, chandeliers, designer furniture, fine décor, floral arrangements, and signature hotel elements to preserve their pristine condition.
•Ensure proper use, storage, and maintenance of housekeeping equipment, materials, and cleaning products.
•Coordinate closely with Engineering and Maintenance to report damage, lighting issues, safety hazards, and required repairs in a timely manner.

Team Supervision & Training:

•Supervise, train, and lead the Public Areas team, ensuring all tasks are completed efficiently and aligned with luxury service standards.
•Assign duties, monitor performance, and review daily checklists to ensure consistency, attention to detail, and correct execution.
•Conduct daily briefings to communicate VIP arrivals, events, operational priorities, and special cleaning requirements.
•Support management in recruitment, onboarding, scheduling, and performance evaluations.
•Provide continuous coaching, real-time feedback, and motivation to enhance team engagement and service excellence.
•Organize team resources, including uniforms/wardrobe, to ensure proper coverage of all hotel events and meeting spaces.
•Lead by example, demonstrating professionalism, strong work ethic, and attention to detail.

Guest Interaction & Service Excellence:
•Ensure all public areas create a welcoming, refined, and memorable first impression aligned with five-star luxury standards.
•Anticipate guest needs and proactively address service opportunities in public spaces.
•Respond promptly, professionally, and discreetly to guest requests, concerns, and special requirements.
•Coordinate with Front Office, Concierge, Food & Beverage, and other departments to ensure a seamless guest experience.
•Follow brand standards in all guest interactions, maintaining a warm, polished, and professional approach.
•Maintain strict confidentiality and respect for guest privacy, especially for VIP guests.

Luxury Brand Standards Compliance:
•Ensure full compliance with brand standards, quality control procedures, and luxury hospitality guidelines.
•Maintain and enforce detailed inspection checklists for all public areas.
•Implement and support sustainability practices, including eco-friendly cleaning methods and efficient use of resources.
•Collaborate with suppliers and vendors to ensure the use of high-quality, brand-approved materials and products.
• Maintain confidentiality at all times and protect company assets.

Health, Safety & Emergency Preparedness:
•Ensure compliance with all health, safety, and security policies and procedures in public areas.
•Identify, report, and follow up on risks, incidents, or unsafe conditions.
•Ensure proper handling, storage, and usage of cleaning chemicals and equipment.
•Train and guide staff on emergency procedures, including fire safety and inc.

Education & Experience
•Diploma or bachelor’s degree in hospitality management or a related field (preferred).
•3+ years of experience in a housekeeping supervisory role, preferably in a luxury or five-star hotel.
•Previous experience in overseeing public areas, lobbies, and high-traffic guest spaces.
•Knowledge of luxury cleaning techniques and materials (e.g., marble polishing, fabric care, delicate surface cleaning).
•Fluent English and Spanish (oral and written) required. Additional languages are a plus.

Skills & Competencies
•Impeccable attention to detail and an eye for luxury aesthetics.
•Strong leadership and team management abilities.
•Excellent communication skills, with a guest-centric approach.
•Ability to work in a fast-paced, high-end hospitality environment.
•Proficiency in housekeeping software (e.g., Opera, HotSOS, Knowcross).

COMPENSATION & BENEFITS •Competitive salary aligned with luxury hospitality standards.  •Access to brand benefits, including employee rates and dining privileges.  •Health and wellness programs.  •Training, development, and career growth opportunities within The Luxury Collection and Marriott International.

This company is an equal opportunity employer.

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