Public Area Attendant

Waldorf Astoria London - Admiralty Arch is seeking a Public Area Attendant, to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.

 This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.

 Located at the end of The Mall opposite Buckingham Palace, Waldorf Astoria London – Admiralty Arch will feature 100 elegant rooms and suites and 17,500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the world’s most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa, state-of-the-art fitness facilities, and a collection of grand event spaces, including a ballroom for up to 320 guests.

 Waldorf Astoria Hotels & Resorts is Hilton’s flagship luxury brand, known for its timeless elegance, iconic properties, and sincerely elevated service that delivers bespoke, once-in-a-lifetime experiences in the world’s most sought-after destinations.

 WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026
  Proudly voted by our Team Members

A World of Rewards

• Competitive salary + service charge 

• Complimentary, nourishing meals provided while on duty

• Exceptional development programmes, designed to support and accelerate your growth at every stage

• Opportunities to make a meaningful impact through our industry‑leading Corporate Responsibility initiatives

• Team Member Travel Programme, offering exclusive discounted stays and 50% off food & beverage

• High street savings through Perks at Work

• 28 days’ holiday, including bank holidays, rising to 33 days with length of service

We are looking for hospitality professionals who are passionate about delivering an exceptional fives star guest experience, consistently upholding the worldclass service standards recognised by Forbes.

Here's what you'll do during a typical day:

As a Public Area Attendant, you will be responsible for maintaining immaculate public spaces throughout the hotel, ensuring an impeccable environment that enhances both Guest and Member experiences. You will also address guest concerns with professionalism and discretion while carrying out scheduled deep‑cleaning and maintenance support tasks.

All duties are to be performed to the highest standards of ultra‑luxury hospitality and include:

• Maintaining exceptional cleanliness and presentation across all public areas

• Adhering to and executing lost‑and‑found procedures in line with company policy

• Handling guest service matters swiftly, courteously, and effectively

• Managing master keys responsibly and in accordance with security protocols

• Performing regular deep‑cleaning tasks, including monthly deep cleans and carpet shampooing

• Identifying and reporting maintenance concerns promptly to the Engineering Department

• Conducting frequent inspections of public areas and restrooms, taking immediate corrective action when required

• Complying fully with hotel security policies, fire regulations, and all health and safety legislation

• Undertaking any other reasonable duties as assigned by hotel management

What are we looking for?
A Public Area Attendant representing Hilton’s luxury brands plays a vital role behind the scenes in supporting guest satisfaction while working collaboratively with hotel teams. To succeed in this role, you will demonstrate the following attributes:

• A consistently positive and professional attitude

• Clear and effective communication skills

• A strong commitment to delivering exceptional service standards

• Impeccable grooming and personal presentation

• The ability to work independently as well as collectively within a team environment

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Prior experience within a luxury or ultra‑luxury hospitality or service‑led environment is highly desirable.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.