Provider Engagement Representative

Position Overview:

The Provider Engagement Representative responsibilities include building and maintaining outstanding relationships with Zelis Payment client contacts;

obtaining and verifying any necessary information via phone and email to successfully and efficiently process their payments.

THIS IS A HYBRID POSITION. IN-OFFICE 2 DAYS PER WEEK.

Key Responsibilities:

• Proactively contact client after specified time period if product has not been used; resolve any outstanding issues they may have.
• Contact client to obtain any missing information in order to successfully process their claim payments.
• Assist providers in processing credit card payments.
• Reach out to providers who have opted in for electronic payment via credit card and help them understand how to run payments and answer any questions they may have about the electronic payment process.
• Promote and assist providers with enrolling in the Zelis ACH solution.
• Educate providers on the benefits of the Zelis Provider Portal.
• Maintain awareness of and ensure adherence to ZELIS PAYMENTS standards regarding privacy.

Professional Experience:

• Computer proficiency and technical aptitude with the ability to utilize MS Office products
• This is a client facing position, so excellent customer service skills are required.
• Proven ability to lead complex projects, develop innovate solutions, execute a strategic plan and deliver superior results
• Basic project management concepts
• Works on assignments that are complex in nature in which judgment and initiative are required in resolving problems
• Thorough knowledge of company and departmental policies and procedures

Education:

• Bachelor’s Degree or equivalent work experience
• Strong communication skills both written and verbal

Location and Workplace Flexibility:

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. 

#LI-BG1

#LI-Hybrid

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Commitment to Diversity, Equity, Inclusion, and Belonging 
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support 

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.