Protégé Trainee - Customer Solutions Consultant

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

Maxis’ Professional Training and Education for Growing Entrepreneurs (PROTÉGÉ) programme is our commitment to helping young Malaysian talents and our nation to always be ahead and to add value to the national economy. We are offering an opportunity for you to be part of the PROTÉGÉ programme at Maxis, which aims to develop and guide you with necessary skills and experience to get ahead in this ever changing world. The programme will be for 12 months and will have a combination of intensive soft skill classroom training and on-the-job training opportunities. You will learn practical skills and real-life experiences at Maxis that will help guide you towards a successful future.

What are you accountable for:

• Customer Inquiry Handling: Accurately identify and resolve customer inquiries and complaints at the first point of contact, ensuring customer satisfaction.

• Customer Service: Apply customer service skills to maximize engagement opportunities and enhance the customer experience.

• Product & Digital Education: Educate customers about the organization’s products, services, and self-service/digital channels to encourage independent interactions.

• Follow-Up & Case Management: Schedule, assign, or execute necessary customer follow-ups per call center process guidelines to prevent repeat inquiries.

• Data Confidentiality & Compliance: Ensure strict adherence to customer data protection regulations (PDPA Act) to maintain confidentiality and integrity.

What do you need to have for the role:

• Malaysian citizen

• Fresh graduates with a minimum qualification of Bachelor’s Degree in Business Studies, Commerce, Marketing or relevant discipline from any local or foreign higher learning institution that is recognised by the Government of Malaysia

• Obtain CGPA 3.0 and above (or equivalent)

• Good Verbal and Written communication skills - communicating in a clear, concise and friendly manner.

• Active Listening - fully focusing on the customer’s words, understanding their requests and concerns, subsequently responding accordingly.

• Problem-solving and analytical skills -ability to quickly assess situations and come up with effective solutions to resolve issues and meet customer needs.

• Positive, professional, customer-oriented - maintaining a friendly and optimistic attitude, even in stressful situations, to keep the conversation productive.

• Emotional Intelligence - being able to perceive, evaluate, and manage individual emotions and the emotions of others in interactions. Knowledge of Automation & Digital Tools - understanding how automation tools (i.e ChatBots, App, WhatsApp) work and how to manage or complement them with human responses, if necessary.

• Self-Service Support - educating customers navigate self-serve tools (like ChatBot, App, Knowledge Base, FAQs) while promoting the use as a first step before contacting customer service.

• Technical proficiency - familiarity with customer service tools (i.e CRM system) and the ability to troubleshoot basic technical issues will be an added advantage.

• Preference will be given to graduates with no prior working experience and who are currently unemployed

Duration of Programme: 12 Months

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.