Propositions Manager

Why work with Assurant?

Everyone at Assurant, no matter their role, their skills, or where they’re located around the world, is united by our uncompromising values and culture. You’ll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do. 

With more than 100 years’ industry expertise, we are trusted by over 300 million consumers worldwide. We support global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

Some of the benefits you'll get working at Assurant include:

• International and Local mentoring programs
• Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you
• Discounted Employee Share Purchase Program
• Diversity panels and employee resource groups
• 10 weeks company paid parental leave
• Flexible working to support work/life balance
• Development programs and support for higher education
• Novated vehicle leasing
• Volunteering leave to give back to the communities we serve

What's the role about?

The Propositions Manager is responsible for ideating, documenting, and executing proposition enhancements across selected Connected Living product lines (including protection plans and trade-in programs), ensuring they deliver strong outcomes for both our clients and customers across Australia and New Zealand.

Based in either our Sydney or Melbourne offices, this role will participate in product strategy definition and monitor existing propositions to ensure they are performing strongly against key business metrics. Where required, the role will also identify, lead, and deliver enhancement and improvement initiatives.

In addition, the successful candidate will:

• Define and monitor key business metrics/KPIs including CX, and drive recommendations for product improvements through relevant committees, collaborating with other departments such as account teams, operations, finance and executive teams, to implement approved changes.
• Ideate and define proposition enhancements through customer journey mapping for new products and in-market improvements, including the development of customer and regulatory-compliant communications.
• Provide product guidance to clients, including presenting insights, recommendations, and driving alignment on proposed enhancements.
• Work with the Proposition Director to create clear roadmaps and timescales for all products.
• Direct and manage internal and external product and capability suppliers to ensure timely delivery and regular updates.

Does this sound like you?

• Experience in product or proposition management within industries such as telco, insurance, protection services, or retail
• Strong ability to translate customer and client needs into scalable, commercially effective solutions
• Confident working with data and insights to drive product and customer experience improvements
• Comfortable operating in a regulated environment
• Highly organised with strong project delivery and documentation skills
• Experience using tools such as MIRO, Monday.com, Figma, or Visio
• Strong stakeholder management and communication skills, with the ability to influence outcomes
• Resilient and adaptable, able to manage competing priorities in a fast-paced environment
• A strategic thinker who can also execute, with a passion for delivering innovative, customer-focused outcomes

If you are interested in joining an innovative and leading global organization, we’d love to hear from you!

Submit your resume and cover letter detailing your experiences and suitability for the role. The successful applicant will be subject to relevant background checks such as reference checks and a police check.

At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.

For further information about Assurant, please visit our website at https://www.assurant.com/

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.  

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.