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Miami, FL

Technology Program Manager at Chewy (Miami, FL)

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Our Opportunity:

Chewy is seeking a talented, driven, and entrepreneurial Program Manager in our Hollywood, Florida offices. The ideal candidate will be a highly-motivated self-starter, problem-solver with ample experience working across business and technology teams to drive and deliver new CS Technology programs and features. This position will play a key role in helping define and deliver the product and program vision for Chewy’s Customer Service team, making them intelligent and more customer centric. This will include programs and features across our desktop and mobile web platforms, internal tools and systems. The Program Manager will work closely with development and business leadership delivering high impact 7-Star solutions for our internal and external customers. As the Program owner in CS, you will be responsible for managing the prioritization of your backlog, utilizing a data-driven approach to optimize delivery against business goals, collaborating with user interface design, requirements definition, research, and launch efforts to deliver business value which will WOW our Chewy pet parents.

What you'll do:

    • Manage programs end-to-end through the Software Development Life Cycle (SDLC).
    • Exhibit a strong sense of ownership, speed and superior communication skills; be willing to roll up your sleeves to get the job done.
    • Develop a deep understanding of Chewy users, customer journeys, competition, technology, and internal business strategy/goals.
    • Have a passion for delivering best-in-class customer experiences for both external and internal customers.
    • Determine and set goals for the program and then use those goals to define the implementation and adoption roadmap and prioritize work for the team to execute against.
    • Utilize data to understand customer behavior as well as business objectives; transform those insights into clear requirements for product enhancements and new features.
    • Use both quantitative and qualitative reasoning to break down complex problems into actionable programs.
    • Use Agile methodologies to deliver and iterate on new features at a fast pace.
    • Guide cross-functional teams of engineers, designers, and analysts and play a key role in organizing and communicating their work across the organization

What you'll need:

    • 5+ years of Program Management experience developing and rolling out customer facing technology solutions
    • Ability to create technology solutions from business and technology requirements
    • Experience of working in large scale technology driven customer service organization
    • Ability to think and perform both tactically and strategically
    • Excellent analytical skills with demonstrated experience turning data into actionable insights
    • Deep understanding of business strategy and metrics
    • Strong interpersonal skills and a positive, people-oriented attitude
    • Passionate about customers and customer experience
    • Cross-functional leadership experience with the demonstrated ability to develop teams and lead them to success
    • Ability to multi-task and work well within a dynamic, fast-paced organization
    • Familiarity with Excel, SQL, and A/B and/or multi-variate testing a plus
    • Bachelor’s degree required; MBA preferred


  • 3-5 years’ experience as a solution architect
  • Ability to create entity relationship diagrams (ERD) and define architectural options
  • 3-5 years experience with Telephony Systems, Workforce Management, Customer Service Tools, and L&D Systems
  • Experience in leading a largescale contact center operations and in-depth expertise in Workforce Planning and Operations a plus.

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here:
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

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