About the job
The Red Hat Service Delivery Service Reliability Engineering (SRE) Services team is looking for a Senior Technical Project Manager to join us. In the role, you'll interact directly with SRE teams onboarding and running Red Hat's most important user-facing Software-as-a-Service (SaaS) and Managed Service offerings. The Service Delivery team is responsible for creating and maintaining the mission critical infrastructure and tools used to deliver Red Hat managed services to customers.
You will define processes to help enable SRE and product engineering teams to onboard new managed services at Red Hat, and demonstrate good judgment in selecting methods and techniques that best suit team and project needs. You'll serve as an advocate for the purposeful application of agile methodologies and organizational skills in alignment with SRE principles, and use your project management skills to help Red Hat grow. You'll coordinate projects with diverse scope, propose and implement ways of improving efficiencies in internal processes, and you'll work to refine those processes as you learn more about how the various teams work. While your primary focus is the Service Delivery team, you'll also collaborate with Red Hat engineering product teams preparing to onboard their products as managed services. To succeed in this role, you need to be able to successfully communicate with geographically distributed teams and have a technical background with solid analytical, business, and communication skills. Successful applicants must reside in a state where Red Hat is registered to do business.
What you will do

• Contribute to the refinement of Red Hat's overall managed services onboarding processes, with a focus on establishing steps and acceptance criteria for completion of each step
• Work closely with engineering and product teams to gather requirements, deliver, and track technical projects of varying scope and complexity
• Develop and nurture relationships with key stakeholders while fostering an environment of collaboration, trust, and accountability within and across teams
• Schedule and facilitate recurring team meetings
• Track and report on project-related activities, work status and dependencies
• Integrate and use specific industry project management and technical delivery methodologies (e.g., methodologies based on agile principles, SRE principles)
• Deliver improvements to cross-team requirement gathering, project tracking, and reporting procedures
• Set and manage stakeholder expectations
• Coach SRE teams to adopt suitable agile methodologies, contribute and implement ideas for team-wide processes, promote continuous improvement

What you will bring

• 3+ years of enterprise-level project or program management experience leading teams to deliver high-quality software projects from inception to delivery
• Experience with establishing, and contributing to, process improvements
• Excellent written and verbal communication and interpersonal skills, leadership skills, analytical ability, and business judgment
• Experience and familiarity with Jira and other project management tools
• Experience with agile development methodologies
• Ability to support multiple projects and teams, and experience dealing with multiple stakeholders
• Ability and desire to embrace complex technical ecosystems quickly
• Ability to collaborate in a global distributed team environment
• Ability to identify, prioritize, and escalate issues appropriately
• Experience in distilling action items and notes from technical conversations

The following experience is considered a plus:

• Certification from PMI or agile methodologies
• Experience and knowledge of open source technologies
• Understanding of SRE principles and processes
• Awareness of emerging technologies and project management techniques

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.
Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.