Chewy
We're on a quest to help people connect through pets.
Miami, FL

Senior Technical Program Manager - MSS at Chewy

| Miami, FL
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Our Opportunity:

Chewy is looking for a Sr. Technical Program Manager to join our Merchandising Systems team in Dania Beach, Florida. Our team’s mission is to be the backbone for Chewy’s Category, Pricing & Vendor team by design, and develop world-class system prototypes helping them to win long-term customer trust, business growth, and profitability. The Merchandising Systems team is responsible for creating & deploy new concept prototypes related to application, system & services supporting standardization, optimization, automation, and process infrastructure of Chewy Merchandise business & operations.


This role will give you the chance to use your deep technical expertise to accelerate the adoption of the very best engineering practices, while maintaining knowledge on industry innovations, trends, and practices. You will help drive innovation, scalability, light weight integrations and maintainability while collaborating with our internal engineering/IT teams, system engineers and software architects


We are seeking an innovative Technical Program Manager to contribute to the development of new technology products for our company. In this role, your duties will include overseeing the various stages of product development and collaborating with the software development team. You will also be responsible for the deployment and integration of new products. To ensure success as a Technical Program Manager, you should exhibit strong leadership skills and extensive experience in technical program management in a related industry. Top-notch Technical Program Managers combine their business knowledge with technological expertise to promote product innovation.


What You will Do:

  • Lead Merchandising system upgrade with emphasis on business requirement design, process control and metric determination
  • Build (from scratch, if needed) operational workflows and reporting frameworks for scalable process implementation
  • Assess risks and create mitigation plans for business-critical processes
  • Proactively create analytics to monitor metrics and trends to improve Merchandising operations
  • Resolve systems and tools conflicts, reconcile discrepancies, act as the escalation point and make informed decisions based on business intelligence
  • Identify, on-board and integrate internal and external data sets and services in order to surface actionable insights for the Merchandising team
  • Develop self-service dashboards for analyst teams and cross-functional stakeholders
  • Collaborate cross functionally with Merchandising, Supply Chain, Marketing, Technology, and other departments to translate merchandising data and analytic insights into scalable and actionable business processes
  • Agile project management: Planning and managing project/product development stages.
  • Ensuring that products are delivered on time and within budget
  • Overseeing product deployment and integration
  • Documenting processes and ensuring compliance with industry standards

What You will Need:

  • Bachelor’s degree in Math, Statistics, Economics, Finance, or a related degree with quantitative emphasis. Master’s degree a plus.
  • 5+ years of related work experience and demonstrated track record of innovation and impact.
  • Advanced application of SQL, Tableau, Power BI and Excel or other data visualization tools to understand business problems.
  • Experience with data analysis tools such as R or Python a plus
  • Ability to operate in ambiguous environments with speed and commitment to quality
  • High degree of proficiency with executing complex data analysis
  • Ability to translate operational workflow optimization into Financial KPIs and P&L impacts.
  • Position may require travel

#LI-BB2

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected] 
To access Chewy’s Privacy Policy, which contains information regarding information collected from job applicants and how we use it, please click here: https://www.chewy.com/app/content/privacy).
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PHPLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • VueJSLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • GRPCFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • VerticaDatabases
    • AerospikeDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • UXPinDesign
    • ConfluenceManagement
    • JIRAManagement
    • dotCMSCMS
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What are Chewy Perks + Benefits

Chewy Benefits Overview

We offer competitive salaries and 401k, unlimited time off, comprehensive medical, dental, and vision benefits, in addition to wellness programs, online communities, and resources for improved physical and mental health... enabling you to be your best self - in and outside of work. With mentorship programs, employee resource groups, cross-functional job trainings, events, and customized development tracks for advancement, we're proud to help develop and promote our team members from within.

True to our business, we're pet-friendly and have fun pet-related perks like Paw-ternity leave for new pup parents and Chewy employee discounts. We offer countless volunteer opportunities, recreational club teams, company outings, happy hours, and team events to enable you to bond with fellow Chewtopians and have some fun!

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
We offer a commuter transit, parking, and dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We're currently 100% remote due to caution and care for the health & well-being of our team. Post-pandemic, we plan to operate in a combination of onsite and remote, with logistics still being defined
Family Medical Leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Chewy sponsors office sports leagues year-round.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross-functional lunch and learns.
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Customized development tracks

An Insider's view of Chewy

What’s the vibe like in the office?

Fast paced! We work in "doggy-years" here. It's a place where talent and hard work is valued and where team members can think big and can bring their dreams to life.

Greg

Senior Technical Recruiter

What kinds of technical challenges do you and your team face?

At Chewy, one of our operating principles is Accelerate Time. We release new features weekly, fail fast, and iterate often to bring incremental progress quickly to our Pet Parents. Our success is driven by a customer first mentality, a culture of collaboration, and empowering individuals and teams.

Heather

Associate Director, Product Management

How does the company support your career growth?

Chewy gives a significant amount of freedom and autonomy to do your best work. I am able to pursue the most important objectives, and work that I really enjoy. It’s an amazing feeling to see your hard work pay off immediately and have a positive impact on the team—and something that makes life at Chewy really unique!

Rich

Human Resources Business Partner

How do you make yourself accessible to the rest of the team?

Aside from the standard 1x1s and team meetings: 24/7 via text, email, chat, voice and during business hours by walking around the office engaging in conversation, listening to current challenges and proposed solutions.

Mike

VP, Software Engineering

What projects are you most excited about?

Collaborating with so many different teams on a daily basis and seeing how we all come together to help pet parents find the products that they need for their pets.

Victoria

Senior Integrated Marketing Manager

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