Senior Manager, Implementation at Twin Health (Remote)

| Remote
Sorry, this job was removed at 5:01 p.m. (CST) on Friday, June 10, 2022
Find out who’s hiring remotely Nationwide
See all Remote jobs Nationwide
Easy Apply
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Twin Health

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. Early trials demonstrate that over 90% of patients achieve type 2 diabetes reversal and 93% eliminate all diabetes medication including insulin.

Working here 

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create value for our customers and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. In October 2021, Twin Health announced its Series C funding round of $155M, led by ICONIQ Growth, enabling us to scale services in the U.S. and globally, helping to solve the global chronic metabolic disease health crisis. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

Excited to join us and do your part in improving people’s health and happiness?

Opportunity

We are looking for an exceptional Senior Implementation Manager energized by working with customers and building strong relationships both externally and internally to drive exceptional outcomes for our members. In this role, you will own the entire implementation and deployment of the Twin program end-to-end. The ability to problem solve, analyze and troubleshoot with strong verbal and written communication skills, tailored to communicate based on the situation and audience in a fast paced environment will be key. You enjoy working with different kinds of people and are great at building relationships

Working with a complex clinical delivery model in a high-growth environment, our Senior Implementation Manager has to expertly navigate through ambiguity while managing internal and external teams in a highly detail-oriented, organized and structured manner - all while ensuring we deliver on (and where possible, exceed) customer expectations. As part of our small and growing team, your input and contributions will be critical to helping Twin continuously improve, optimize and scale up our implementation process. 

You should be a highly organized, customer-focused and a resourceful individual. This role will be a great fit for you if you are a doer who is passionate about making a difference, comfortable with ambiguity, and naturally collaborative.

Responsibilities

  • Successfully implement Twin’s program end-to-end across a portfolio of Twin customers, including self-insured employers, health plans and health systems
  • Manage multiple complex implementations simultaneously - setting customer expectations, managing the overall project plan, and managing cross-functional teams to timelines to ensure launch readiness
  • Lead discovery sessions to gain insight into Twin’s customers’ culture, priorities, and goals in order to design tailored solutions that work for their populations
  • Effectively manage customer stakeholders throughout implementation, including leading customer meetings, setting and managing expectations, building stakeholder alignment, and managing risks and escalations
  • Work with technical partners at the customer (or 3rd parties) to operationalize data access and eligibility file management, including finalizing file/data requirements, setting up file transfer and validation, and ongoing issue resolution
  • Built out standard implementation work, templates, playbooks to drive continuous improvement and best practice development in our approach 
  • Grow and lead an Implementation Manager

Qualifications

Required

  • 3+ years of implementation experience
  • 5+ years of health tech client implementation, or project management experience (Senior Manager Level)
  • Ability to communicate and work across client organizations, engaging on a range of tactical and strategic issues, with senior executives as well as execution teams
  • Exceptionally strong project management skills, with demonstrated organizational skills, high attention to detail and ability to balance between thoughtful planning and timely execution
  • Ability to manage conflicting priorities and thrive in a fast-paced environment working under time constraints
  • Proficiency with Google applications and with PM tools, such as Smartsheet, Monday.com, and MS Project

Preferred

  • Experience working with clinical teams to design and implement workflows
  • Experience working with technical/data partners (internal and external) on data exchange, file specifications, file encryption and transmission and testing

Benefits

Twin has an ambitious vision to empower people to live healthier and happier lives, and to achieve this purpose, we need the very best people to enhance our cutting-edge technology and medical science, deliver the best possible care, and turn our passion into value for our members, partners and investors. We are committed to delivering an outstanding culture and experience for every Twin employee through a company based on the values of passion, talent, and trust. We offer comprehensive benefits and perks in line with these principles, as well as a high level of flexibility for every Twin

  • A competitive compensation package in line with leading technology companies
  • A remote and accomplished global team
  • Opportunity for equity participation 
  • Unlimited vacation with manager approval
  • 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
  • 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
  • 401k retirement savings plan
  • Free membership with One Medical, Carrot Fertility, Aaptiv, Headspace and other perks in line with our focus on employee wellbeing
Read Full Job Description
Easy Apply
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • FlaskFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • Vue.jsFrameworks
    • Scikit-LearnFrameworks
    • MySQLDatabases
    • RedisDatabases
    • DynamoDBDatabases
    • MixpanelAnalytics
    • TableauAnalytics
    • FigmaDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement

An Insider's view of Twin Health

How does your team reward individual success?

Every month, team mates call out an individual for outstanding performance and help that an individual did going above and beyond one's regular work. This is recognized by the Management as well through a shout out in all hands and a reward.

Venu

Senior Software Engineer

What's the biggest problem your team is solving?

Here at Twin we all are giving our best to make people’s life better and healthier. Not just Diabetes, we are focusing on tackling all kinds of Chronic diseases which could not be cured previously.

We are one of a kind. I am proud to be a part of this team who is working to change lives for the better.

Satyam

Senior Full Stack Engineer

How has your career grown since starting at the company?

I started as a front-end engineer at Twin Health. Ever since I started, I was given many opportunities to explore new technologies including learning and working on the backend; I also improved my planning and communication skills. Twin leadership values individual growth so there are many opportunities that help individuals achieve that.

Samuel

Front End Engineer

What unique initiatives do you have that encourage innovation?

Twin has a unique culture of innovation based on the interdisciplinary collaborations across our engineers, scientists, and medical doctors. We have 5 patents pending for our innovations, which are not only technical advances but medical breakthroughs that make a difference in the health of our members everyday.

Terry

CTO

How would you describe the company’s work-life balance?

Our focus as a product and engineering organization is to make our members happy & healthy for life. The same applies to being an employee. We never compromise on making employees happy & healthy.

Kyle

iOS Engineer

What are Twin Health Perks + Benefits

Twin Health Benefits Overview

- Unlimited PTO (subject to advanced approval)
- In addition, Twin U.S observes the following eight paid holidays:
  * New Year’s Day
  * Memorial Day
  * Independence Day
  * Labor Day
  * Thanksgiving Day
  * Day After Thanksgiving
  * Christmas Eve
  * Christmas Day
- Reimbursement for standard work equipment, including Macbook Pro, monitor, dock, mouse, keyboard, etc.
- $50 per month Internet service reimbursement as a Work From Home benefit
- Gold level PPO plan for all health benefits through Blue Shield of CA
- 401K is offered through Human Interest, an online 401K broker which offers a wide array of investment options and complete online management for contributions and investments
- FSA plans for dependent and health care

Culture
Daily sync
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Cross functional training encouraged
Promote from within

More Jobs at Twin Health

Easy Apply
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Twin Health's full profileSee more Twin Health jobs