Program Manager - Automotive Sales at LivePerson

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LivePerson is a transformational force in how brands and consumers communicate. With over 18,000 brands, we are on a mission to make life easier for people and brands everywhere through trusted Conversational AI. We believe in a future where conversations are the norm for getting your intentions fulfilled - whatever they are.  

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

You will thrive here if: 

  • You can operate in a fast paced, dynamic environment
  • You nerd out about AI, how it can be applied, or how you can learn more about it (don’t worry we’ll help)
  • You see feedback or failure as motivation to learn and to grow
  • You believe data-driven decision making is the norm
  • You relate to our core principles (link) and want to work with Conversational AI experts
  • You are a high-performing Program Manager with the ability to help manage our rapidly-growing automotive and listings business

In this role you will:

  • Oversee on-the-ground program management of the large scale enterprise grade accounts
  • Lead meetings, track action items, and drive timelines for key deliverables with executive level clients
  • Communicate cross-functionally to facilitate the development of business requirements with internal and external stakeholders related to the programs success
  • Work with account team: Client Partner, Customer Success Manager, and other account team members to ensure programs success 
  • Manage weekly/monthly updates and status reports with internal and external stakeholders on the program
  • Work in partnership with the customer to develop multi year strategic roadmap for successful product adoption 
  • Report to internal and external stakeholders program results aligning to the roadmap initiatives 
  • Coordinate across business development, marketing, and client services teams to support revenue-generating opportunities for new and existing clients
  • Identify gaps in internal processes and work with leaders to determine necessary resolution

Your Qualifications Are

  • You have 6+ years of proven experience managing complex, organization-wide initiatives with internal and external stakeholders
  • You have 6+ years of experience working with technology teams
  • Able to think strategically and identify critical success factors when developing strategy and success plans 
  • Able to bridge the gap between strategic and tactical goals, meet deadlines, and have strong problem-solving skills
  • Have strong stakeholder management skills, an ability to think on your feet, lead/support a program and drive toward results
  • Can impact key stakeholders with thoughtful, strategic communication (both written and verbal) and more importantly at times be a great listener
  • Can communicate sometimes complex technical information into meaningful customer use cases 
  • Be a team player who works cross functionally with others as part of a transformational team to design shared solutions knowledge/understanding
  • Accuracy and attention to detail
  • Ability to work effectively in a remote, team oriented, high demand and fast paced environment
  • Ability to proactively and continually collaborate with clients and colleagues to ensure business outcomes
  • Outstanding interpersonal, relationship building skills conducive to team collaboration

Why you’ll love working here:

LivePerson was named to FastCompany’s World’s most innovative companies of 2020 list for the Artificial Intelligence category. We offer amazing colleagues along with opportunities to push your own limits to grow. We embrace invention and experimentation. Most importantly, you’ll have an ability to make an impact at work and at brands across the globe as we build the future with trusted Conversational AI together.

We are an innovative, intent-driven company that believes in building the future and we are looking for growth minded, unconventional thinkers, developers and builders to join the team.

At LivePerson, people from diverse backgrounds come together to do their best work and be their authentic selves. We are proud to be an equal opportunity employer. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

#LI-Remote

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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • CassandraDatabases
    • HBaseDatabases
    • HiveDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
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What are LivePerson Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Paid industry certifications

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