Program Manager -Affinity Programs (multiple locations) at Marsh McLennan (Philadelphia, PA)

| Philadelphia, PA
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VP Partner Management

The role will be part of the Partner Management team within Marsh's US Affinity organization, focused on growing Marsh's presence in the consumer and personal lines segment through use of digital products & partnerships. This position can be remote anywhere in the US. If you are looking for an opportunity to be part of an exciting team of entrepreneurs with the mission to disrupt and deliver the art of the possible in the insurance industry, come join us!


Client Facing / Agile Focus
  • Work closely with Marsh business units to identify clients for digital implementation
  • Gather and prioritize product and customer requirements
  • Ensure a strong customer-centric and outside-in focus by establishing a sound design thinking process and feedback loop
  • Define the product vision for the client and associated roadmap
  • Develop user stories, epics, and spikes
  • Work closely with the delivery owners to refine, and prioritize product backlogs
  • Work closely with the scrum team and scrum master on digital implementation
  • Work closely with sales, compliance, legal, privacy, marketing, and other teams to ensure all revenue and customer satisfaction goals are met
  • Become the subject matter expert with respect to (digital) client needs
  • Become an expert with respect to the competition and industry trends
  • Shape a learning agenda to uncover opportunities and validate customer needs
  • Ideate new product constructs, build business cases, and champion the most promising ideas to gain executive buy-in
  • Take a disciplined and analytical approach toward measuring client / product success by defining customer/business focused metrics and the required infrastructure to measure ongoing progress
  • Collaborate with Marsh Digital Labs and InsurTech startups on new product development opportunities

    Excellent leadership, communication and interpersonal skills
  • Ability to develop relationships with various business areas
  • Work with groups across various functions (business, marketing, legal, etc.)
  • Ability to clearly negotiate expectations with colleagues at different levels in the organization (including executive management)
  • Develop structured and impactful presentation materials for discussions with business and leadership
  • Capacity to work in an entrepreneurial manner within a team environment
  • Work closely with the Digital Product and Partnership team to develop and continuously refine product roadmaps based on a comprehensive understanding of changing client/customer needs, industry dynamics, and business objectives

Job Qualifications
  • 5-10 years of work experience
  • Bachelor's degree required
  • Superior analytical and problem solving skills, critical thinking
  • Industry background in insurance highly preferred (underwriting, brokerage, personal lines - Auto, Homeowners, Pet )
  • Hands-on experience leading product delivery in an Agile environment is strongly recommended
  • Excellent influencing and oral/written communication skills
  • Ability to influence cross-functional teams without formal authority
  • Highly collaborative work style with ability to work in a team environment & independently
  • People skills with experience in attracting, coaching, and mentoring teams
  • Strong ability to paint an inspiring vision and bring others along on the journey
  • Customer centric mindset
  • Experience in customer empathy, including design thinking, customer journey/persona development, and hypothesis-driven test and learn a plus
  • Knowledge of SQL, R, or other technical tool for data manipulation is a plus
  • Knowledge of QlikSense, Tableau, Microstrategy, or other BI tool is a plus

You would be a great fit for this role if you:
  • Demonstrate a high level of intellectual curiosity
  • Thrive in change, and have a passion to harness the energy of a fast-paced environment to create transformational customer and business value
  • Are empathetic toward customer needs
  • Have a bias toward action and learning, and obsess over knowing your customers better to remove friction from their experiences
  • Are a fantastic storyteller who can communicate complex ideas clearly
  • Have a passion for identifying how emerging technologies can improve the customer experience and drive value in the insurance industry
  • Have a passion to challenge the status quo to drive cultural transformation

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world. To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. Since 1871, clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Visit for more information and follow us on LinkedIn and Twitter @MarshGlobal

Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:

The applicable base salary range for this role is $79,650 to $141,600.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
More Information on Marsh McLennan
Marsh McLennan operates in the Consulting industry. The company is located in New York, NY. Marsh McLennan was founded in 1871. It has 78000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 96 open jobs at Marsh McLennan, click here.
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