NDC Implementation Project Manager at Amadeus (Miami, FL)

| Miami, FL
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Are you the next NDC Implementation Project Manager we are looking for?

Summary of the Role:

Many major airlines have recently signed up for NDC content distribution through Amadeus, including British Airways, Iberia, Etihad, Qatar, Air Canada, Cathay Pacific, JAL, Singapore Airlines, LOT Polish Airlinesto name but a few. We now NEED YOU as our NDC Implementation Project Manager to help make these projects happen and turn the Amadeus NDC offering into a resounding success!
  • You are not a developer? - that's okay. You are not an account manager? - that's okay too. But if you are comfortable with both technical and commercial contexts, and willing to dive deeply into complex functional issues and emerge with a clear picture for your customer - and likewise express key business requirements back to your internal colleagues - then this is a great opportunity for you!
  • This is a 'hybrid' customer-facing role which aims to keep the customer and other Amadeus teams fully aligned with the solution being implemented and clearly informed of the project status at every step.
  • Think of it this way: an airline signs a new distribution contract with Amadeus: their first practical experience of NDC in Amadeus will be all down to you! After the new functionality is implemented, the airline's overall satisfaction with the delivery process will become a key component of their overall relationship with Amadeus.

In this role you will:
  • Project Management and Leadership:
  • Lead a number of key customer projects from signature to cutover, with a view to piloting new industry features and acquire functional expertise (e.g.: NDC-X for Airlines, Anytime Merchandising, Private Channel activation) .
  • Act as customer-facing coordinator throughout the implementation project.
  • Ensure accurate and timely reporting on the status of projects under control.
  • Coordinate and perform the functional handover to regional implementation teams, such that they become autonomous in terms of recurring implementation project activity.
  • Represent department in customer meetings and/or in cases of major functional or operational issues arising, in coordination with Solutions and Development teams.
  • Effectively drive projects to a timely and successful conclusion.

  • Service Design / Process Improvement:
  • Obtain the agreement from Solutions/ Product Definition/ TPE on any new detailed implementation procedures to be applied.
  • Ensure the maintenance, publication and regular review of agreed product implementation procedures under control.
  • Propose and drive initiatives to minimise recurring delivery costs, reduce time-to-market, maximize revenues and improve the quality of service to end-customers.
  • Represent department during internal or external quality audits.
  • Define, enhance and deploy global documentation and publication standards.
  • Contribution to Team accountabilities:
  • Establish and operate the Sales-to-Delivery process for recurring standard implementations of new distribution products.
  • Manage the ongoing pipeline of all new air content orders from Airline Distribution customers.
  • Industrialisation: contribute to reduce the delivery unit cost and time-to-market of higher volume product lines. Recommend process, product and/or service improvements.
  • Monitor the progress of strategic worldwide air content deployment programs against target & budget.

About the ideal candidate:
  • Education: University degree in IT, Business or related field.
  • Understanding of and interest in the Airline industry, in particular global distribution.
  • Proven project management skills.
  • Results oriented. Sense of customer service excellence.
  • Excellent communication and coordination skills, able to engender trust.
  • Knowledge of NDC technology and understanding of business impacts a plus.
  • Strong functional and analytical skills, with the ability to understand complex products in depth and their business impact.
  • Strong technical skills, with the ability to contribute to the core implementation activity.
  • Ability to think and plan at a strategic level, identifying and avoiding potential issues and blockages.
  • Team player: not reluctant to coach or help others and work towards strengthening the global team. Empathy and sensitivity towards others.
  • Microsoft Office (Word, Excel, Powerpoint) proficiency.
  • English fluency (oral and written) required.

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Any duplication and display of partial or full content of our job advertisement on any support, such as brochures, websites, mail, emails, this list is not exhaustive, is strictly forbidden without prior formal Amadeus' authorization.

Recruitment agencies: Amadeus does not accept agency resumes. Please do not forward resumes to our jobs alias, Amadeus employees or any other company location. Amadeus is not responsible for any fees related to unsolicited resumes.
More Information on Amadeus
Amadeus operates in the Information Technology industry. Amadeus was founded in 1987. It has 10001 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 1 open jobs at Amadeus, click here.
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