Job Description

Manager, Performance Programs

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:

The Performance Programs Team is full of talented and collaborative coworkers who will both push and support you. This is a unique opportunity to help rethink the way we pay and incentivize employees on a high-impact team in an exciting and ever-changing environment.

The Manager of Performance Programs will have the responsibility to support our pay and incentive programs activities across all lines of business for Customer Solutions. This manager is data driven that can help gather insights from large sets of data and make recommendations based on those insights. They will be responsible for analysis of key performance indicators and ensure that incentives for these indicators are appropriately set. They will be responsible for understanding the Expert-level behaviors behind the indicators and ensure that the performance program is reinforcing desired behaviors.

They will be responsible for working with the Finance and Operations teams to ensure results are properly measured and reported. They will be expected to build strong personal relationships to foster an environment of partnership and collaboration among stakeholders. They will be a key contributor in changing the business environment and long-term financial strategy to drive organizational results. They will be expected to provide frequent communication on their analysis and recommendations to the Customer Solutions Leadership team and other stakeholders.

Essential Duties and Responsibilities:

• Track key performance indicators and understand root-cause drivers of changes, as well as suggest potential approaches to improve performance consistently across the organization
• Partner with Operations, Finance, HR, and Support teams to manage performance programs across the Customer Solutions organization
• Participate and lead design sessions and conduct financial analysis to ensure plan aligns with annual forecasts
• Maintain up-to-date knowledge of all Customer Solutions initiatives with particular focus on financial performance and metric interdependencies
• Perform continuous risk analysis on suggested plan changes and develop/drive required corrective measures
• Track and periodically report to leaders on incentive plan performance and cost analysis against annual plans
• Provide insight to and support communications as needed
• Establishes strong collaborative relationships with both internal and external Customer Solutions partners
• Demonstrate functional understanding of the company's core financial performance
• Responsible for meeting and exceeding timing, goals, and objectives on assignments
• Develops and delivers presentations to communicate proposals, initiatives, and progress
• Other duties as requested by management

Here's what you'll bring to the team:

• Excellent data analysis skills including the ability to derive meaningful insights, and convey those insights to others
• The desire to think strategically and solve complex problems in ambiguous situations
• Excellent collaboration and cross-functional partnership skills
• Ability to influence internal colleagues from all business functions
• Demonstrated aptitude towards high standards for quality and performance
• Excellent communication, interpersonal, and organizational skills with a hands-on management style
• To be an entrepreneurial self-starter - you naturally take ownership, look for opportunities, and do what you need to do in order to drive results.
• Bachelor's Degree with 3 to 5 years work experience in a related field - Workforce Mgmt., Product Mgmt., Finance, Process Improvement, or Operations.
• Experience in statistical modeling of complex business processes
• Experience in SQL code writing
• Experience using Microsoft Office Suite products such as Excel, Access, Visio and Power Point
• Experience using statistical software a plus (JMP)
• Six Sigma certification a plus

We take care of you (benefits/perks):

• Competitive pay and benefits including health, dental, and vision
• Retirement savings plan
• Paid time off
• Continuing education support
• Ongoing training to grow your skills

Closing

Manager, Performance Programs

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

What you will be doing:

The Performance Programs Team is full of talented and collaborative coworkers who will both push and support you. This is a unique opportunity to help rethink the way we pay and incentivize employees on a high-impact team in an exciting and ever-changing environment.

The Manager of Performance Programs will have the responsibility to support our pay and incentive programs activities across all lines of business for Customer Solutions. This manager is data driven that can help gather insights from large sets of data and make recommendations based on those insights. They will be responsible for analysis of key performance indicators and ensure that incentives for these indicators are appropriately set. They will be responsible for understanding the Expert-level behaviors behind the indicators and ensure that the performance program is reinforcing desired behaviors.

They will be responsible for working with the Finance and Operations teams to ensure results are properly measured and reported. They will be expected to build strong personal relationships to foster an environment of partnership and collaboration among stakeholders. They will be a key contributor in changing the business environment and long-term financial strategy to drive organizational results. They will be expected to provide frequent communication on their analysis and recommendations to the Customer Solutions Leadership team and other stakeholders.

Essential Duties and Responsibilities:

• Track key performance indicators and understand root-cause drivers of changes, as well as suggest potential approaches to improve performance consistently across the organization
• Partner with Operations, Finance, HR, and Support teams to manage performance programs across the Customer Solutions organization
• Participate and lead design sessions and conduct financial analysis to ensure plan aligns with annual forecasts
• Maintain up-to-date knowledge of all Customer Solutions initiatives with particular focus on financial performance and metric interdependencies
• Perform continuous risk analysis on suggested plan changes and develop/drive required corrective measures
• Track and periodically report to leaders on incentive plan performance and cost analysis against annual plans
• Provide insight to and support communications as needed
• Establishes strong collaborative relationships with both internal and external Customer Solutions partners
• Demonstrate functional understanding of the company's core financial performance
• Responsible for meeting and exceeding timing, goals, and objectives on assignments
• Develops and delivers presentations to communicate proposals, initiatives, and progress
• Other duties as requested by management

Here's what you'll bring to the team:

• Excellent data analysis skills including the ability to derive meaningful insights, and convey those insights to others
• The desire to think strategically and solve complex problems in ambiguous situations
• Excellent collaboration and cross-functional partnership skills
• Ability to influence internal colleagues from all business functions
• Demonstrated aptitude towards high standards for quality and performance
• Excellent communication, interpersonal, and organizational skills with a hands-on management style
• To be an entrepreneurial self-starter - you naturally take ownership, look for opportunities, and do what you need to do in order to drive results.
• Bachelor's Degree with 3 to 5 years work experience in a related field - Workforce Mgmt., Product Mgmt., Finance, Process Improvement, or Operations.
• Experience in statistical modeling of complex business processes
• Experience in SQL code writing
• Experience using Microsoft Office Suite products such as Excel, Access, Visio and Power Point
• Experience using statistical software a plus (JMP)
• Six Sigma certification a plus

We take care of you (benefits/perks):

• Competitive pay and benefits including health, dental, and vision
• Retirement savings plan
• Paid time off
• Continuing education support
• Ongoing training to grow your skills