Customer Engagement Project Lead at Travelers (Hartford, CT)

| Hartford, CT
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Company Summary

Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

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Target Openings


Job Description Summary

Are you passionate about improving the customer experience? Do you have a proven track record of building and executing strategic campaigns that not only meet but exceed customer expectations? If so, we want to hear from you!

In this role, you will work closely with business and technology stakeholders to create and improve omnichannel customer journeys in the Salesforce ecosystem, with a focus on Marketing Cloud.

You will work on a variety of customer touch points by developing and optimizing integrated business processes across disparate systems.
Company Information
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference

Primary Job Duties & Responsibilities
  • Support technical development of customer communication solutions, from requirement analysis to deployment.
  • Support process documentation, knowledge transfer, and address post-production observations/design gaps.
  • Serve as an integrator between business needs and technology solutions.
  • Identify efficiencies and innovative approaches to the customer journey.

Preferred Qualifications
  • Successfully implement development and coding best practices.
  • Empathetic, intellectually curious, digitally minded, and customer focused.
  • A bias for action.
    • Enthusiasm for innovative trends in technology and a rich grasp of how they will influence customer behavior.
  • Change agent who has the ability to thrive and quickly adapt to change, leading others through a dynamic, work environment.
  • Experience managing multiple projects at once.
  • Ability to communicate effectively at all levels of the organization with an open, honest and direct communication style that establishes an empathetic and effective relationship with stakeholders.

Job Specific & Technical Skills & Competencies
  • Salesforce Certifications: Marketing Cloud Email Specialist and Marketing Cloud Developer preferred
  • Understanding of Salesforce design and development best practices
  • AMPScript and Javascript
  • HTML and CSS
  • SQL
  • Customer Communications
  • Customer Engagement
  • Content Development/Management

Minimum Qualifications
High School diploma or equivalent required. 3+ years of technology consulting or other relevant industry experienced.

Education, Work Experience & Knowledge
Bachelor's degree in a related field preferred. Experience working in ExactTarget or Salesforce Marketing Cloud products, including Email Studio, Mobile Studio, Automation Studio, Content Builder, Journey Builder. Experience with Advertising Studio, Audience Studio, Datorama are a plus. Prior experience in project/program management and familiarity with Agile Methodology will also be helpful.

Employment Practices

Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit
More Information on Travelers
Travelers operates in the Insurance industry. The company is located in New York, NY and Hartford, CT. Travelers was founded in 2022. It has 35118 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 199 open jobs at Travelers, click here.
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