Jobs at Travelers

Develop and maintain observability solutions for business insurance applications using Dynatrace and OpenTelemetry. Partner with application teams to improve reliability, instrumentation, alerting, dashboards, incident response, and mean-time-to-resolution. Build Infrastructure-as-Code monitoring workflows, resolve complex defects and incidents, translate business processes into observability requirements, and mentor less experienced engineers.

Manage and investigate low- to moderate-complexity auto liability claims from initial notice through resolution. Determine coverage, evaluate liability and damages, establish reserves, negotiate settlements, issue payments, maintain claim records, communicate with customers and attorneys, and handle low-complexity litigation. The role requires insurance knowledge, strong analysis, negotiation, customer service, organization, and an active adjuster license where required.

Oversee accounting, financial reporting, budgeting, forecasting, financial analysis, controls, audits, and regulatory compliance across Business Insurance. Lead complex financial initiatives, interpret GAAP, SEC, and statutory accounting requirements, and manage a team of finance and accounting professionals. Provide coaching, strategic guidance, and cross-functional influence while ensuring accurate books, records, reporting, and compliance with Sarbanes-Oxley and company policies.

Receives training to handle auto, heavy equipment, and business insurance total loss claims. Assists with claim review, damage control, settlements, rental expenses, deductibles, documentation, vendor coordination, customer communication, negotiations, and claim-system recordkeeping under supervision. The associate must obtain and maintain required insurance licenses within three months and progress toward independent claims handling after a 9–12-month development program.

Analyze business results, product performance, pricing, profitability, and market trends for specialty business insurance. Develop data-driven recommendations for product refreshes, pricing changes, and new product development while accounting for regulatory and marketplace factors. Present recommendations to business partners, support strategic initiatives, and provide subject matter expertise and mentorship.

Supports insurance underwriters by processing new business, renewals, and policy adjustments; entering quotes, risks, endorsements, and aggregation data; preparing renewal and broker documentation; assisting with pricing and risk classification; researching financial and credit information; preparing loss reports; and resolving operational, premium, tax, and debt queries.

Supports claim professionals by assisting customers, routing inquiries, documenting claim files, processing payments and expenses, managing records and mail, preparing reports, and performing financial control assessments. The role requires accurate data entry, information management, reconciliations, communication, judgment, and relationship-building. It operates under moderate supervision and does not include management responsibilities.

Analyze financial statements, contractor operations, forecasts, and business plans to underwrite contract surety bonds and assess risk. Conduct annual account reviews, develop bond solutions, collaborate with internal teams, and build relationships with brokers and clients. The role includes customer service, industry networking, and participation in the Associateship in Canadian Surety Bonding program, with potential progression into sales and business development.

Supports workers compensation claim handling through structured training, claim investigation, coverage and compensability evaluation, documentation, customer communication, fraud assessment, file reviews, and medical treatment coordination. Maintains claim records, develops resolution plans, and works with claimants, policyholders, providers, witnesses, and legal counsel. Must obtain required insurance licenses within three months and demonstrate strong communication, organization, judgment, customer service, and continuous-learning skills.

Handles personal and business auto damage claims through training, coverage assessment, investigation, fraud evaluation, reserve setting, payment authorization, customer communication, documentation, and claim resolution. The role requires obtaining an adjuster license within three months, using claims systems, adapting to new technologies, and progressing toward independent claim handling after a 9–12 month development program.

Manage growth and profitability for assigned states, products, or lines of business. Analyze business results, identify root causes, and recommend data-driven product, pricing, and strategy changes. Present findings to business partners, account for regulatory and marketplace dynamics, and support strategic initiatives. The role may also serve as a subject matter expert and mentor colleagues on projects.

Manage auto physical damage claims from initial report through settlement, including coverage and liability evaluation, total-loss assessments, repair oversight, investigations, documentation, negotiations, and customer communications. Coordinate with appraisers and repair facilities, issue claim correspondence, maintain accurate records, and adapt to new claims technology. Obtain and maintain required insurance licenses while delivering timely, professional service in complex situations.

The Senior Accountant prepares and reviews financial data, journal entries, reconciliations, financial statements, budgets, forecasts, and variance analyses. The role supports GAAP, SEC, statutory, and Sarbanes-Oxley reporting and controls, prepares audit documentation, performs daily balancing, and maintains accurate books and records. The accountant also provides coaching and mentoring while collaborating with business partners and identifying process improvements.

Participates in a structured training program to learn auto damage claim handling. Investigates claims, assesses coverage and fraud risk, establishes reserves, determines settlements, issues payments, communicates with claimants and business customers, documents activity, and develops action plans for resolution. The role requires obtaining an adjuster license, adapting to new technology and workflows, and delivering strong customer service while managing multiple claims.

Execute digital marketing strategies and campaigns across social media, paid advertising, email, and social selling. Monitor KPIs, analyze campaign performance, recommend optimization tests, manage content publishing and email journeys, coordinate cross-channel efforts, use marketing technology platforms, support field-sales coaching, and collaborate with internal teams and external vendors.

Performs routine paralegal and legal administrative duties supporting liability attorneys. Responsibilities include preparing pleadings, discovery responses, affidavits, exhibits, and filings; coordinating depositions, hearings, witnesses, experts, and court reporters; conducting preliminary legal research; managing calendars, deadlines, case files, correspondence, and case-management data; and assisting with trial preparation and billable-time tracking.

Receives structured training to investigate, evaluate, document, and resolve workers compensation claims. Assists with coverage and compensability determinations, fraud evaluation, claimant and provider communications, file reviews, medical treatment coordination, and return-to-work efforts. Maintains accurate claim records, develops resolution plans, and obtains required insurance adjuster licenses. The role requires strong communication, customer service, organization, judgment, and openness to continuous learning.

Manages a portfolio of insurance agency territories to drive profitable growth, retention, and new business. Develops sales strategies, conducts agency diagnostics, builds distribution relationships, onboards and trains agencies, and negotiates with partners. Collaborates with Product and Underwriting teams, cross-sells insurance offerings, analyzes performance metrics, and uses digital tools and AI technologies to improve sales decisions. This is an outside sales role requiring residence within the assigned territory and travel up to 75%.

Manages and investigates complex general liability injury and property damage claims from initial report through resolution. Responsibilities include determining coverage, evaluating liability and damages, setting reserves, negotiating settlements, issuing payments, coordinating litigation with counsel, maintaining claim records, and communicating with stakeholders. The role also provides mentorship to claim representatives, supports process improvements and technology adoption, and maintains required insurance licenses.

Manage complex, high-severity general liability injury and property damage claims from initial notice through resolution. Investigate coverage, liability, damages, reserves, and policy issues; negotiate settlements; coordinate with counsel, vendors, and stakeholders; and manage litigation strategies. Maintain accurate claim records, communicate with customers, mentor claim professionals, improve practices, and adopt new technology. An active adjuster license and relevant insurance license must be maintained where required.