About this opportunity:
We are the binding factor between our external partners and the Ericsson technical teams with which we keep the 'Ericsson spirit' alive. The Service Delivery Support team contains three enthusiastic team members in Maastricht and 3 in India. Together they enjoy supporting our customers on their best. We are looking for expansion of our team in Maastricht.
We receive, route, and support customer requests & projects for excellent execution and delivery. Report on progress & financials on regular bases and keep track of timelines and quality for external and internal purposes is part of our service.
What you will do:- Support the project and technical managers in the implementation of the agreed Service Delivery, as well as external customers- Continuously support the project team through all project phases of the project by applying proper project processes, methods, and tools- Analyze and monitor milestones and KPIs, to ensure that Service Delivery goals are achieved. Identify negative trends before they lead to service degradation.- Support the preparation of project budgets, time plans, risk and change management, as well as resource planning. Control and monitor the information management within the project.- Track customer offers / orders and support the data management. Prepare governance reviews and create project documentation and reports. Create and optimize project data in the relevant project tools.
The skills you bring:- You are fluent in Dutch and English, enabling you to communicate with all stakeholders in our international team.- You have got a bachelor's or master's degree in business management / Administration, Business Informatics, Economics, or comparable field of study.- 1-2 years of work experience, preferably in project support / business administrationt.- You are a team player with strong communication skills and like to work proactively, independently, and solution oriented. You are committed to make a difference and to take on responsibility- You have great interest in project management processes and corresponding support activities. You are service minded, have a good understanding of processes and fast comprehension skills.- You have an affinity for technology, data and automation and have a good knowledge of common business tools (MS Office, PowerBI, SAP,..).
Skills Required
- Bachelor's or master's degree in business management, Business Administration, Business Informatics, Economics
- 1-2 years of work experience in project support or business administration
- Fluent in Dutch and English
- Strong communication skills
- Affinity for technology, data, and automation
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — The U.S. 401(k) includes an automatic 3% company contribution plus matching (100% of the first 3% and 50% of the next 2%) with immediate vesting. An employee stock purchase plan and legacy pensions in some groups strengthen long‑term savings.
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Leave & Time Off Breadth — Generous PTO, paid holidays, sick time, bereavement leave, and a dedicated volunteer day are offered. Time‑off allotments can increase with tenure and are complemented by hybrid work where roles allow.
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Healthcare Strength — Medical, dental, vision, and mental‑health support are part of a comprehensive health and wellbeing offering. Wellness initiatives such as onsite gyms, fitness classes, and EAP access are available in certain locations.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
