- Shape the future of customer experience
- Lead customer experience and growth projects from idea to implementation
- 12 Month fixed term contract. Melbourne + Hybrid
We're looking for an engaging, delivery-focused professional to lead high-impact initiatives that improve customer experiences and drive business growth across AMS.
Your initial focus will be enhancing the roadside assistance experience, helping to create smarter, more seamless services for our customers.
Working across Customer, Operations, Sales, Technology and key partner teams, you'll bring clarity to complex challenges, align stakeholders, and keep momentum strong from concept through to delivery.
What You'll Be Doing
- Lead customer operation and roadside experience initiatives from definition through to implementation and closure.
- Drive cross-functional initiatives that improve services, processes and customer journeys
- Turn ambiguity into clear plans, milestones and measurable outcomes
- Facilitate collaboration, remove roadblocks and keep delivery on track
- Partner with leaders and teams to embed lasting change and business improvements
What You'll Bring
- Proven experience delivering complex projects in fast-paced environments
- Strong stakeholder engagement and influencing skills
- A track record of driving outcomes and bringing people on the journey
- Experience working across operations, service, contact centre or customer-focused environments
- The ability to balance customer needs with commercial and operational priorities
Why You'll Love This Role
This is an opportunity to make a visible impact on projects that matter. You'll work with passionate teams, tackle meaningful challenges, and help shape the future of how AMS serves its customers.
If you're someone who creates momentum, thrives on delivery, and loves improving customer experiences, we'd love to hear from you.
The Australian Motoring Services (AMS) Group provides the most trusted brands in Australia with end-to-end solutions – from automotive batteries, roadside assistance and EV charging networks to travel and rewards solutions. We’re the team that keeps people and businesses moving safely. And we’re backed by the Mobility Clubs of Australia (NRMA, RACV, RACQ, RAA, RAC and RACT).
Skills Required
- Proven experience delivering complex projects in fast-paced environments
- Strong stakeholder engagement and influencing skills
- Track record of driving outcomes and bringing people through change
- Experience across operations, service, contact centre, or customer-focused environments
- Ability to balance customer needs with commercial and operational priorities
What We Do
Australian Motoring Services (AMS) is a club-owned provider of wholesale roadside assistance, customer care, data management and analytics for automotive businesses. It supports vehicle manufacturers, fleet, lease and hire-car companies, and retail, travel and tourism partners. AMS also manages member travel and retail benefits, coordinates national motoring services, and operates connected-motoring initiatives, including the Chargefox electric-vehicle charging network.
