Field Service Engineer

Lead. Grow. Transform.  

Ford Australia is constantly evolving and innovating, committed to delivering smarter, more connected vehicles for all Australians, now and for generations to come. 

Looking ahead, Ford is excited about the future. With an expanding vehicle lineup, growing digital services, and a strong dealer network, they are well-positioned to support Australian businesses in new ways. 

As Australia’s largest automotive OEM employer, we proudly have around 1,500 talented engineers, designers, and specialists working across five Victorian sites. Crucially, Australia is a key global development hub for Ford, and their local design and engineering team lead the creation of vehicles including the Ranger, Ranger Raptor, and Everest – models sold in around 180 markets worldwide. 

Why Ford?  

For a century, we've been a driving force across Australia, building a legacy that truly speaks for itself. Leading the way, the Ranger continues its rein as Australia's No. 1 Selling Vehicle and our iconic Mustang proudly holds its position as Australia’s No. 1 Sports Car. 

These remarkable achievements are a testament to our unwavering commitment to innovation and a customer-focused approach that has delivered success across our entire lineup, giving us so much to be excited about! But we believe we do more than just build award-winning vehicles—we build careers. 

• Discounted lease car options. 

• Multiple Employee Resource Groups – Ford Pride, Women of Ford and Ford Empowering Diverse Abilities. 

• Flexible Work Arrangements.            

• Growth and development opportunities via internal and external training. 

• Paid parental leave from day 1.  

• Comprehensive Employee Assist Program.   

• Wellness Programs including Free Flu Vaccinations and Health Checks. 

• Paid volunteer days.     

About the Role  

As a Field Service Engineer, you will be a crucial partner for Ford dealerships, driving the optimisation of their technical performance. You will be accountable for key workshop metrics, including Fix It Right The First Time (FRTFT) rates, diagnostic processes, and ensuring efficient vehicle servicing and repair. This role involves actively supporting dealers with technician training plans, recruitment initiatives, and fostering recognition opportunities. Ultimately, you will enhance the efficiency, competency, and technical strength of dealership workshops, directly improving customer service and satisfaction.

This role is based at 136 Stirling Hwy, Nedlands and reports into our Field Service Engineer Supervisor.

• Drive customer Satisfaction (CVP), enhance Fix It Right the First Time (FIRTFT) rates, and reduce Vehicle Off Road (VOR) times.

• Provide expert vehicle diagnostic and repair assistance to Ford Dealerships, responding promptly to requests from the Technical Assistance Centre (TAC).

• Ensure accurate technical support by maintaining up-to-date knowledge of Ford products through continuous training and self-learning.

• Offer comprehensive support and advice to dealers on Ford technician training, Special Service Tools, and essential equipment requirements.

• Facilitate and support regular Service Manager and Service Foreman meetings to foster communication and best practices.

• Collaborate with dealers to establish and maintain robust technician training plans, fostering technical depth and expertise in line with Ford standards.

• Verify dealer processes effectively capture and address all vehicles requiring outstanding Field Service Actions (FSA).

• Support dealer initiatives focused on recruiting, mentoring, recognizing, and rewarding service staff.

• Investigate vehicle incidents and prepare comprehensive technical reports, in collaboration with the Customer Relationship Centre (CRC) or Service Engineering Operations (SEO) as required.

• Generate technical reports to support Ford's representation at Consumer Tribunals when necessary.

• Provide timely support for Customer Relationship Centre (CRC) cases upon request from Service Engineering Operations (SEO) and/or CRC Management.

Work closely with Regional Office staff to ensure coordinated and effective support for dealers and major fleets

You'll have…

• Ability to understand and connect with customers.

• A Mechanical Trade qualification. 

• Full Australian Drivers License.

Even better, you may have...

• 3-4 years as a Ford Master Technician or equivalent Ford technical experience with strong diagnostic capability. 

• Legal (Consumer Law) knowledge/experience.

• Creative thinker/problem solver and ability to consider multiple points of view.

Equal Opportunity 

Ford Australia is inclusive employer, and all qualified applicants will receive consideration for employment. 

If you require any support or adjustments to the recruitment process, please contact Emily Borg on [email protected].

A pre-employment criminal/ background check will be required at the time of hire. 

Applicants must be legally authorised to work in Australia. Verification of employment eligibility will be required at the time of hire. 

Please note due to the high numbers of applications we will only be able to contact shortlisted candidates.

*Ford Motor Company of Australia Pty Limited ACN 004 116 223 (Ford) is collecting your personal information in order to consider you for a role at Ford. Ford may also collect personal information about you from third parties such as referees and recruitment agencies for this purpose. Ford may disclose your personal information to its related companies and third-party service providers for purposes such as screening and background checks, aptitude testing and health and safety and human resources management activities. Ford’s privacy policy (available at www.ford.com.au) states how you can seek to access or correct any personal information Ford holds about you, how to complain about a privacy breach by Ford and how Ford will deal with a privacy complaint. You can contact Ford at 13 FORD (13 •6 73) or via the contact details set out in Ford’s privacy policy.