The Role
Manage customer implementations of Pigment, ensuring high adoption. Oversee project scope, budget, and timelines. Foster relationships and support teams in delivering results.
Summary Generated by Built In
Join Pigment: The AI Platform Redefining Business Planning
Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team—from Finance to HR—to build, adapt, and align strategic plans in real time.
Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. Industry leaders like Unilever, Snowflake, Siemens, and DPD use Pigment daily to make more informed decisions and confidently navigate any scenario.
With a team of 500+ across Paris, London, New York, San Francisco, and Toronto, we've raised nearly $400M from top-tier investors and were named a Visionary in the 2024 Gartner® Magic Quadrant™ for Financial Planning Software.
At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo—all while working as one team. If you're driven by innovation and ready to make an impact at scale, we’d love to hear from you.
What You'll Do:
- Partner with Solutions Architects and other internal stakeholders to manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption
- Manage Project scope, timeline and budget and ensure all project contributors are aligned on progress and status.
- Accountable for internal reporting on project progress and escalation when required
- Responsible addressing customer requests for project resources
- Anticipate risks and Issues and drive mitigation action to drive project success
- Support Solution Architects through a collaborative project management approach, effective communication and consistent processes
- Manage and maintain customers relationships, ensuring that all customers attain a high level of adoption and business value from using Pigment
- Develop a trusted advisor relationship with customer executive sponsors to create passion and satisfaction for Pigment
- Develop deep product expertise and creativity to work closely with our product team on the product vision and roadmap
- Participate in updating Pigment’s project management methodology
- Deliver awe-inspiring presentations and trainings, provide insightful practices and structure creative solution
Who You Are:
- You have experience in deploying SaaS platforms across enterprise organisations
- Significant experience in project management, sales or professional services at a software/SaaS company
- Highly organised and strong attention to detail to make sure that deliverables and projects are completed on time.
- Ability to act as a leader and a team member first supporting internal project team members in achieving their tasks with minimal disruption
- Ability to act as a mediator for stakeholders with conflicting requirements and help create consensus to move towards a shared goal and outcome.
- Ability to build commitment and excitement within the project team including external and internal contributors
- You lead by example through showcasing empathy and strong resilience when facing setbacks
- Display of growth mindset and constructive problem solving approach
- Proven track record of building strong customer relationships, a deep sense of empathy and dedication
- Experience in preparing and delivering presentations targeted to a senior audience
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience
- Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment
- Ability to adapt to a rapidly changing product and respond strategically to customer needs
- Experience meeting multiple objectives in an entrepreneurial environment with little supervision
- French and English language are essential.
- BA/BS degree required, MBA or other relevant advanced degree preferred
What We Offer:
- Competitive package
- The best health insurance with Alan Blue entirely free for you and your family
- Weekly Lunch and Lunch vouchers (Swile card) to cover your lunch breaks with total flexibility
- Subscription to Egym Wellpass (ex-Gymlib) for full access to gyms, studios, and wellness spaces across France
- Trust and flexible working hours
- Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
- High-end equipment (based on stock/availability) to do your work in the best conditions
How We Work:
- Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
- Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
- Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
- Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment
- Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organisations
We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.
Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.
Top Skills
Project Management Software
SaaS
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The Company
What We Do
In a world moving at an incredibly fast pace, businesses have grown accustomed to change. Transforming their business model, pivoting their strategy, rethinking their go-to-market, the list goes on.
To enable these changes, they have also had to rethink the way they work.
Breaking down silos isn’t a best practice anymore. It’s a given.
And yet, when it comes to planning, little has changed. In fact, planning tools work the exact opposite way, reinforcing data and people silos, and preventing teams from working together toward their common goals.
As a result, planning is usually seen as a dreadful process.
But the truth is, planning drives strategy. It’s high time we serve it with the right tools.
Pigment is the business planning platform for fast-growing companies. Our mission is to help companies make better, faster decisions in a changing world, and drive revenue growth.
At Pigment we believe that:
✅ Real-time data informs better outcomes. Trim your sail, and make the best use of current winds.
✅ Reporting should be accurate, quick, and insightful.
✅ Planning should be simple, smooth, and delightful.
✅ Less time should be spent on data crunching, more time on bringing insights to the business.
✅ Collaboration should be at the heart of any planning process, so your organization works as one.
Book your demo today ? https://www.gopigment.com/contact
We’re hiring! Check out our offers: https://jobs.lever.co/pigment
