Project Manager

Job Role: Project Manager

Location: Skopje

Reporting to: Director of Solution Delivery Management

Established in 1984, MAK-SYSTEM’s vision is to design, develop, and deliver globally best-of-breed software to manage Blood, Plasma, Tissue, and Cells from end to end using the best technologies and functionalities for the patient’s benefit. Our software solutions continuously support the digital transformation of organizations such as

• Blood Centers
• Plasma Centers
• Transfusion Services
• Tissue Banks
• Stem Cell Labs
• Cell and Gene Therapy (SME to Big Pharma, CMOs, Hospitals)

MAK-SYSTEM is going through a major growth transformation looking to revolutionise the way we work and the way we serve our customers. Together we are improving our products, ways of working, and methods of delivery to serve more customers in better ways.

The primary responsibility of the Project Manager is the successful delivery of MAK-SYSTEM’s advanced software solutions to clients. This role provides day-to-day management of projects including risk management, stakeholder communications, as well as facilitate project implementation and overcome project barriers.

Project Managers are domain and location agnostic.  They may have a primary geographic location and/or functional domain but may be asked to work with other functional domains or other geographies.

 Key Responsibilities:

• Define project scope, objectives and deliverables that support project goals in collaboration
  with customers, teams, program manage, and other stakeholders
• Define project charter & success criteria and disseminate them to involve parties throughout
  project life cycle
• Develop comprehensive project plans and associated communications documents based on
  best practices
• Understand the needs of the client putting them in touch with the right colleagues when issues and opportunities are identified
• Coach, mentor, motivate and supervise project team members and contractors, and lead, prioritise and support them to take the actions needed to deliver
• Plan, identify, assign, and monitor the resources needed to deliver projects efficiently, to a high quality with outputs on time and to budget
• Build, develop, and grow the business relationships needed for the success of the project and
  beyond
• Monitor and drive project progress and, when necessary, adapt scope, timelines, and costs to
  ensure that the project team delivers a satisfactory result to the customer
• Proactively and collaboratively manage changes in project scope, identify and address potential issues well ahead of time, and ensure contingency plans are in place for when things go wrong
• Maintain project timeframes, budgeting estimates and status reports
• Conduct project postmortems, and identify and implement improvements to make things better next time

Key Outcomes
• Projects delivered on time, on budget and within scope

• Customer Satisfaction

Previous Experiences/Qualifications

• Experience in IT project management, preferably in IT Healthcare industry
• Proficiency with Microsoft Office, including Microsoft Word, Excel, PowerPoint, etc. to perform critical job functions, trending, reporting metrics etc.;
• Exceptional leadership, time management, facilitation, and organizational skills
• Knowledge of various project management methodologies (e.g., agile/scrum)
• Cost and risk management skills
• Flexibility to travel onsite based on customer request
• Strong and natural leadership
• Excellent communication, interpersonal and negotiation skills
• Excellent written, oral, and presentation skills in English
• Autonomy required and capacity to work within a worldwide team
• Problem-solving skills and ability to find innovative ways to resolve them
• Comfortable working with customers and colleagues at all levels and from a variety of cultures and backgrounds
• Strong team player, with good critical thinking skills
• Good knowledge of budgeting and resource allocation procedures
• Experience improving how things are done, as well as making sure they get done
• Care passionately about ensuring the safety of our customers’ patients
• Curious and enjoying working with different nationalities and cultures.

You may have (nice to have but not essential):
• Bachelor's degree in Business Administration, MIS, Computer Science or equivalent
• Project-Management Professional (PMP) certification- Project Management Institute