Project Manager

JOB SUMMARY

Manages all maintenance operations, including maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Responsible for maintaining regulatory requirements. Leads the emergency response team for all facility issues.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

OR

• 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 1 year experience in the engineering and maintenance or related professional area; technical training in HVAC-R/electrical/plumbing.

CORE WORK ACTIVITIES

The Project Manager is responsible for the end-to-end delivery of civil, architectural, structural and MEP projects, from concept and design coordination through procurement, construction, commissioning and handover. The role ensures projects are delivered safely, on time, within budget and to required quality, sustainability and statutory standards, while minimizing disruption to resort operations and guest experience.

Key Responsibilities

• Manage projects through the full lifecycle, including feasibility, design, tendering, procurement, construction, commissioning, handover and defects close-out.
• Develop and manage project scopes, schedules, budgets, CAPEX forecasts, resource plans, risk registers and progress reporting.
• Coordinate architectural, civil, structural and MEP designs, drawings, specifications, shop drawings and technical submittals with relevant stakeholders.
• Identify constructability issues, design conflicts, project risks and value-engineering opportunities.
• Manage consultants, contractors, specialist vendors and multidisciplinary project teams to ensure safe, timely and quality execution.
• Lead tender evaluations, BOQ and estimate reviews, procurement recommendations, contract administration, variations, payment evaluations and change control.
• Monitor project progress, costs, quality and contractor performance, implementing corrective or recovery plans where required.
• Ensure effective QA/QC, inspections, testing, commissioning and compliance with HSE, statutory and company requirements.
• Coordinate long-lead materials, logistics, site access and construction activities, particularly within remote/island project environments.
• Plan works around resort occupancy and operational requirements to minimize disruption to guests and business operations.
• Ensure complete project handover, including as-built drawings, warranties, O&M manuals, approvals and operational documentation.
• Provide clear project status, cost, schedule, risk and completion reporting to senior management and key stakeholders.

Qualifications & Experience

• Bachelor’s degree in Civil, Mechanical or Electrical Engineering, or a related discipline.
• PMP or equivalent project-management certification preferred.
• Minimum 8–10 years’ relevant experience in project management, construction or engineering delivery.
• Proven experience managing CAPEX, renovation, refurbishment, fit-out and civil/MEP projects.
• Luxury hospitality, resort, commercial property or high-end development experience is highly desirable.
• Strong knowledge of civil construction, building finishes, structural systems, HVAC, electrical, plumbing, fire protection, ELV, waterproofing and building services.
• Experience in project budgeting, cost control, tender evaluation, procurement, contract administration and change management.
• Ability to review architectural, structural and MEP drawings, specifications, BOQs, estimates and technical submittals.
• Proficiency in AutoCAD, MS Project and Microsoft Office; SketchUp/3D modelling.
• Strong understanding of QA/QC, HSE, project controls, risk management and construction documentation.

Key Competencies

• Strong project leadership, planning and organizational skills.
• Sound technical judgement and problem-solving ability.
• Strong commercial awareness, negotiation and cost-management skills.
• Excellent stakeholder, contractor and consultant coordination.
• Clear written and verbal communication.
• Ability to manage multiple priorities in a fast-paced, multicultural environment.
• High ownership, attention to detail and commitment to safety and quality.

Willingness to work in a remote/island resort environment, including outside normal working hours when project or operational requirements demand

Maintaining Property Standards

• Ensures building and equipment licenses and certifications are current.

• Maintains property life safety systems (fire fighting equipment, sprinkler systems and alarm systems).

Ensuring Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifying excellent customer service and creating a positive atmosphere for guest relations.

• Empowers employees to provide excellent customer service.

• Establishes guidelines so employees understand expectations and parameters.

• Ensures employees receive on-going training to understand guest expectations.

• Observes service behaviors of employees and providing feedback to individuals and or managers.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Shares plans with property leadership and ensuring corrective action is taken to continuously improve guest satisfaction.

• Strives to improve service performance.

Conducting Human Resources Activities

• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.

• Interviews and hiring management and hourly employees with the appropriate skills to meet the business needs of the operation.

• Ensures employees are treated fairly and equitably.

 

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.