Job Type: Permanent
Location: Edinburgh, Telford or Birmingham
Salary and benefits: Up to £72,000, discretionary bonus, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.
Closing Date: 14/08/26
We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.
Life today is increasingly complicated, uncertain and unpredictable. People move through different careers, face unexpected moments and navigate important choices. We offer our colleagues flexibility, trust and benefits that work for whatever life brings. In return we expect curiosity, connection, accountability and high standards. We make room for what matters - so you can bring your best, every day.
At Standard Life, we’ve built a hugely successful, well respected and rapidly developing business by putting our people first. We believe attracting, developing, motivating and inspiring exceptional people benefits our customers, our shareholders and ultimately, our performance. We strive to be the best place anyone has ever worked. Join us and you can look forward to challenging and rewarding work, alongside highly skilled colleagues with world class expertise.
The Role
The Pensions and Savings Change Hub is a dynamic team of change professionals driving strategic transformation across three core delivery centres. We play a pivotal role in aligning change initiatives with business strategy, enabling market-leading outcomes in a fast-paced and evolving environment.
We have an exciting opportunity for a Project Manager with experience in delivering regulatory or compliance‑driven change within Life & Pensions to join the Regulatory and Mandatory Delivery Centre with responsibility for the end‑to‑end delivery of regulatory and compliance‑driven change initiatives.
The successful candidate will play a key role in the delivery of the Customer Outcome Improvement Programme. The role looks for someone who has experience in turning customer insight into coordinated delivery that reduces avoidable complaints and improves customer outcomes. This is a high-profile initiative triggered by FCA engagement, and requires the ability to work across multiple business areas and OSP’s.
What We’re Looking For
- Proven experience of delivering complex change in a fast-paced environment, ability to demonstrate an in-depth knowledge of Change Capability and show breadth and depth of Change delivery skills.
- Experience of delivering change, with a customer outcome mindset, collaborating effectively, and in partnership with Outsource Providers, holding these parties to account as per the delivery agreements and foster excellent working relationships across both internal and external delivery teams.
- Proven ability to work with Business SMEs to influence Change initiation, and turn a strategic or operational intent into a Change delivery plan. You will bring delivery discipline
- Proven ability to problem solve, develop innovative solutions and deliver business outcomes, offering maximum value to stakeholders within a cost pressured environment
- Experience of managing complex dependencies across multiple business, operational, technology and third-party workstreams, ensuring activity remains aligned to key programme milestones.
- Strong stakeholder management skills, with the ability to influence senior leaders, challenge constructively and drive delivery across a complex organisational landscape.
- Experience of establishing and maintaining effective governance, RAID management, reporting and delivery controls for high-profile strategic programmes.
- Experience of supporting business readiness, operational implementation and adoption activities to ensure successful transition of change into BAU operations.
We want to hire the whole version of you.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
We’re reviewing applications as they come in and may close this role before the closing date, so apply early to avoid missing out.
Find out more about working at Standard Life
Guide for Candidates: standardlifeplc.pagetiger.com/guideforcandidates
Find or get answers from our colleagues: www.standardlifeplc.com/careers/talk-to-us
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Skills Required
- Experience delivering regulatory or compliance-driven change within Life & Pensions.
- Proven experience of delivering complex change in a fast-paced environment and strong change delivery capability.
- Ability to turn customer insight into coordinated delivery that improves customer outcomes and reduces complaints.
- Experience working with and holding Outsource Providers to account against delivery agreements.
- Experience managing complex dependencies across business, operational, technology and third-party workstreams.
- Strong stakeholder management and ability to influence senior leaders and drive delivery across a complex organisation.
- Experience establishing and maintaining governance, RAID management, reporting and delivery controls for high-profile programmes.
- Experience supporting business readiness, operational implementation and adoption into BAU operations.
- Problem solving and ability to develop innovative, cost‑effective solutions to deliver business outcomes.
What We Do
Standard Life champions the belief that everyone’s journey to and through retirement can be better, using our size, expertise and influence - to shape the world our customers will retire into.
