Jobs at Standard Life

Oversee complaint handling across Standard Life and third-party suppliers, ensuring fair customer outcomes and regulatory compliance. Manage escalations and Financial Ombudsman Service activity, analyse complaint trends and root causes, identify emerging risks, and deliver governance reporting. The role also provides subject matter expertise, stakeholder challenge, coaching, supplier oversight, and recommendations for improving complaint processes, controls, and customer journeys.

Lead structured credit and mortgage investment transactions across private markets, including securitisation, equity release mortgages, asset-backed lending, and real estate debt. Responsibilities include transaction structuring, cash-flow modelling, pricing, execution, portfolio monitoring, risk assessment, stakeholder coordination, and investment strategy development. The role partners with actuarial, risk, capital, asset management, legal, and external teams while supporting regulatory alignment and mentoring junior investment professionals.

Leads HR strategy for the Pensions & Savings business, partnering with executive leaders on organisational effectiveness, workforce planning, succession, leadership capability, culture, transformation, digital and AI-enabled change. Manages HR Business Partners, advises on organisation design and agile operating models, uses workforce insights to guide decisions, and collaborates with specialist HR teams to deliver talent, reward, learning and culture solutions.

Manage asset-liability risks across 22 with-profits funds holding £36 billion in assets. Monitor fund risk profiles, recommend and implement hedging actions, engage with finance and investment teams, present recommendations to senior leaders, improve processes, support ALM-related projects, and mentor colleagues. The role requires understanding with-profits balance sheets and capital requirements, with asset-liability management and hedging experience preferred.

Investigates complex and high-profile customer complaints, including Financial Ombudsman Service referrals, ensuring fair outcomes and FCA compliance. Analyzes trends and root causes, identifies risks and control weaknesses, recommends corrective actions, and produces governance reporting. The role influences stakeholders across Operations, Risk, Compliance, Legal, and Customer Experience while acting as a subject matter expert on complaint handling, vulnerable customers, customer outcomes, and regulatory expectations.

Provide comprehensive administrative and executive support to senior leaders, including complex diary management, meeting and event coordination, international travel logistics, briefing materials, action tracking, expense management, and stakeholder engagement. The role requires discretion, sound judgment, adaptability, proactive problem-solving, and the ability to manage competing priorities in a fast-paced, primarily onsite environment.

Lead the Workforce Transformation programme from mobilisation through implementation and transition to business ownership. Coordinate multiple workstreams, accountable leaders, Centres of Excellence and specialist teams to create an integrated delivery plan. Manage dependencies, resolve issues, challenge assumptions, make trade-offs and ensure workforce strategy, planning, skills development and new ways of working are implemented effectively across the organisation.

Oversee collateral and liquidity activity within Asset Management, analyzing margin requirements, collateral balances, liquidity positions, and asset pools. Investigate material movements, produce management information, support regulatory reporting, and communicate findings to stakeholders. The role also contributes to operating-model improvements, regulatory change initiatives, controls, and integration of new business activity.

Provides senior technical leadership for customer-facing digital platforms. Owns technical vision, target architecture, roadmap, engineering standards, resilience, security, observability, cloud-native delivery, and AI-enabled software development practices. Influences multiple engineering teams and partners, manages technical debt and risks, supports investment decisions, leads recovery of challenged initiatives, and develops senior technical leaders. Deep AWS and modern digital platform engineering expertise is required.

Leads operational delivery, assurance, continuous improvement, and transformation for the Group Governance function. Develops rolling operational plans, governance operating models, technology adoption, controls, reporting, and capability. Partners with senior governance leaders to improve board and committee effectiveness, align resources and priorities, manage regulatory requirements, and deliver sustainable organisational change across a complex, regulated financial services group.

Lead internal communications and colleague engagement across the organisation. Develop strategic communication plans, support senior leaders, shape culture and organisational change, craft compelling stories, and create engaging colleague experiences. Build trusted stakeholder relationships, use insight and feedback to improve communications, and manage multiple priorities and projects in a complex business environment.

Lead proposition development and governance for retirement products, ensuring customer needs, regulatory obligations, operational considerations, and commercial objectives are balanced. Translate complex regulatory and technical information into clear recommendations, oversee proposition activity, manage risks and governance priorities, coordinate stakeholders, and provide constructive challenge to support sound decisions and positive customer outcomes.

Lead consolidated expense management information, annual planning, forecasting, reforecasting, variance analysis, and board-level financial reporting. Ensure reporting accuracy, financial control, governance, and insightful commentary for senior stakeholders. The role also supports finance systems implementation, reporting enhancements, process improvement, and people management across the Expenses function.

Supports complex financial-services calculation activities across Standard Life’s pension and investment products. Responsibilities include designing, validating, documenting, and governing calculations; investigating issues; maintaining controlled spreadsheets; and translating legacy logic into testable specifications for a migration programme. The role works with business, technology, data, development, and testing teams, produces comprehensive test packs, supports reconciliation and defect resolution, and maintains end-to-end traceability and quality assurance.

Supports management and development of Standard Life International’s product portfolio and strategic migration programme. Responsibilities include product maintenance, reviews, change coordination, impact assessments, requirements development, testing, issue resolution, governance documentation, risk management, and stakeholder collaboration. The role ensures product information, customer outcomes, regulatory obligations, and operational processes remain aligned while delivering BAU and migration activities.

Deliver end-to-end product, fair value, and investment outcome reviews across life and pensions products. Identify risks to customer outcomes, assess regulatory compliance and fair value, analyze evidence from multiple sources, and produce clear recommendations. The role requires collaboration with stakeholders and subject matter experts while ensuring reviews meet Consumer Duty expectations, internal risk appetites, regulatory requirements, and agreed timelines.

Own end-to-end onboarding for derivative trading counterparties across Standard Life entities. Coordinate KYC, due diligence, legal documentation, collateral agreements, regulatory requirements, and system configuration across Aladdin, FXALL, Tradeweb, DTCC, and MarkitWire. Partner with Front Office, Legal, Risk, Compliance, Middle and Back Office teams, custodians, clearing brokers, and external counterparties. Maintain accurate agreement data, support margin and EMIR reporting requirements, prioritize requests, resolve issues, and escalate risks appropriately.

Principal Platform Engineer responsible for the enterprise-wide technical direction, architecture, security, resilience, and operation of a cloud customer contact platform across AWS, Amazon Connect, and Salesforce Voice. The role leads platform strategy, integrations, infrastructure automation, observability, compliance, cost controls, critical incident resolution, and engineering standards while influencing senior stakeholders and delivery partners.

Build and manage relationships with financial advisers, identify profitable pension and investment opportunities, achieve activity and sales targets, communicate the value proposition, maintain client records, support regional business planning, and use panel and sales management information to drive actions.

Provides business analysis for a large-scale migration programme, defining and documenting scope and requirements, producing analysis artefacts, managing changes and traceability, and assessing impacts across data, processes, people, technology and operating models. Facilitates workshops, supports stakeholder alignment, translates complex information, and contributes throughout discovery, design, testing, implementation and business readiness in a regulated financial-services environment.