The Role
Lead and deliver complex contact-centre and IT projects end-to-end using Waterfall and Agile. Manage multiple technical projects, financials, stakeholder relationships, benefit realisation, project plans, pre-sales support, and handover to support while coaching teams.
Summary Generated by Built In
Sabio is a global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.
Sabio provides expertise and solutions that our customers need to respond to the ever-changing world. Our powerhouse products and expertise are mainly around creating state-of-the-art real-time communications platforms, and contact centre system integration. At Sabio we love what we do. We love to learn, we love to experiment, and we love to build the best products, deliver the best customer experience using the best tools. We're brave, we work hard and at our core we are about quality. We want to be challenged and be encouraged to 'dare'. We have a strong problem-solving engineering background and ‘can-do’ attitude, which remains at the centre of everything we do.
We are currently looking for a passionate and enthusiastic Project Manager to join our Project Delivery team.
We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.
Key Responsibilities
We are looking for an experienced Project Manager with a track record of delivering complex and large scale technical projects using Waterfall and Agile delivery methodologies.
- You will lead and manage projects through their entire project lifecycle, from gaining a thorough understanding of the solution through to successful project planning, deployment, business/service acceptance and project completion, all to time, cost and quality.
- You will be expected to manage multiple projects with high levels of complexity based on a range of different technology applications and platforms.
- There will be a strong focus on financial and commercial management therefore a solid understanding of cost management processes will be required, such as understanding cost baselines, project revenue forecasting and project profitability. As a Sabio Project Manager you will also have an appreciation and understanding of Benefits Management and Benefit Realisation to ensure client business cases are understood and realised.
- The relationship with the client during project delivery must be supported by strong and frequent communication between the client and the Sabio project team. You will always ensure that the agreed deployment schedule is met and that business acceptance and handover to Support is successful.
- This role will also be required to collate work packages, project plans and presentations in support of pre-sales activities by the commercial management teams. You will also be expected to build strong relationships with commercial teams to support future opportunity and growth within any key accounts you are working on.
- This is a challenging role that requires strong support from key internal and external stakeholders at many levels across the business. You will need to demonstrate strong leadership and team building skills and be able to balance these with the structure and discipline needed to manage and control project risks and costs. You will be required to report on project progress to the Sabio Programme Managers and undertake work that supports programme and business planning across Sabio.
The role requires excellent communication and strong customer relationship skills. As an organisation which continually seeks to improve, you will be expected to contribute to the development of Sabio project and programme processes such that the business can be responsive to changing customer and business needs.
Skills, Knowledge & Expertise
Essential
- Strong experience of Waterfall and Agile project delivery methodologies
- Strong commercial acumen with experience of project accounting, e.g. cost control, revenue forecasting and project profitability.
- Experience of virtual project team management (e.g. matrix management across technical teams).
- Experience of managing complex technical projects.
- Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail.
- Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding.
- Ability to work with senior stakeholders internally and externally.
- A strategic thinker with future focus in mind.
- Background in IT or the customer services/contact centre industry.
- Experience of working in a professional services or customer facing role.
- Ability to coach and mentor junior members of the team. Leading by example and demonstrating high personal impact and best in class delivery skills.
Beneficial
- Proven project management experience within a professional services, consultancy or systems integrator environment.
- Current PRINCE2 (or equivalent) Waterfall and/or Agile Project Management Practitioner level accreditation
Job Benefits
This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company.
Benefits may include:
Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
Benefits may include:
Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning
Plus many more! (Benefits are dependant on your base location.)
The Small Print
Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.
About
THE DIGITAL CX TRANSFORMATION COMPANYWhy Sabio? We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences.At Sabio, we are devoted to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation. We are committed to being an equal opportunity employer that not only values but celebrates diversity and inclusion. We firmly stand against discrimination based on factors such as race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, and disability status. If you need accommodations, additional support and/or have any specific requirements, we invite you to reach out to our talent team directly: [email protected]
Skills Required
- Strong experience of Waterfall and Agile project delivery methodologies
- Strong commercial acumen with experience of project accounting, cost control, revenue forecasting and project profitability
- Experience of virtual project team management (matrix management across technical teams)
- Experience of managing complex technical projects
- Excellent verbal communication skills and ability to explain issues clearly and in detail
- Ability to develop operational relationships with customers and demonstrate empathy
- Ability to work with senior stakeholders internally and externally
- Strategic thinker with future focus
- Background in IT or the customer services/contact centre industry
- Experience of working in a professional services or customer-facing role
- Ability to coach and mentor junior members of the team and lead by example
- Proven project management experience within professional services, consultancy or systems integrator environment
- PRINCE2 (or equivalent) Waterfall and/or Agile Project Management Practitioner level accreditation
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The Company
What We Do
We bring together expertise in cloud migration, cutting-edge CX technologies and powerful customer insight to deliver exceptional end-to-end customer experiences. Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels. The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Saga, Sainsbury’s Argos, Telefónica and Transcom Worldwide.
