The Role
Lead end-to-end courier retention and engagement projects. Define hypotheses, run experiments, build analytical frameworks and reporting, scale initiatives, manage loyalty and CSAT systems, translate business objectives into requirements, coordinate cross-functional execution, and communicate results to leadership.
Summary Generated by Built In
Please submit your resume in English. Otherwise, your application will be dismissed.
We are looking for a Project Manager to drive courier retention and engagement initiatives across our Delivery business.
In this role, you will own high-impact projects aimed at improving courier experience, loyalty, and long-term engagement. Working at the intersection of analytics, product, CRM, operations, and marketing, you will identify growth opportunities, structure complex business problems, and turn insights into scalable solutions with measurable impact.
We are looking for a Project Manager to drive courier retention and engagement initiatives across our Delivery business.
In this role, you will own high-impact projects aimed at improving courier experience, loyalty, and long-term engagement. Working at the intersection of analytics, product, CRM, operations, and marketing, you will identify growth opportunities, structure complex business problems, and turn insights into scalable solutions with measurable impact.
This is an individual contributor role for a highly analytical and business-minded professional who can independently drive initiatives and influence stakeholders across multiple functions.
Key Responsibilities
- Own courier retention and engagement initiatives from opportunity identification to implementation and impact measurement
- Define hypotheses, run experiments, and scale initiatives in partnership with Product, CRM, Marketing, and Business Development teams
- Lead cross-functional projects aimed at improving courier experience, retention, and long-term engagement
- Own and continuously develop key retention mechanisms, including the Courier Loyalty Program and the courier feedback & CSAT ecosystem
- Translate business objectives into clear requirements, coordinate execution across stakeholders, and communicate outcomes and recommendations to leadership
- Analyze courier behavior, retention trends, and marketplace dynamics to identify growth opportunities, churn drivers, and actionable insights
- Build analytical frameworks and reporting that support data-driven decision-making and prioritization
Qualifications
- 3+ years of experience in project management, product management, business analytics, strategy, consulting, or related fields
- Strong analytical mindset with the ability to translate data into actionable insights and business decisions
- Advanced Excel skills; SQL skills is an advantage
- Strong business acumen with a solid understanding of product and business metrics, unit economics, and business performance drivers
- Ability to structure ambiguous business problems, identify root causes, and develop practical solutions
- Experience leading cross-functional initiatives involving multiple stakeholders
- Upper-intermediate English or higher is a must
- Highly autonomous and proactive, comfortable operating in fast-changing environments with evolving priorities
Nice to have - Experience in marketplace, mobility, delivery, or other two-sided platform businesses
- Experience working on retention, engagement, loyalty, CRM, or lifecycle management initiatives
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
About
inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 360M installs across 48 countries.Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities.Ready to ignite your inner drive?
Skills Required
- 3+ years in project management, product management, business analytics, strategy, consulting, or related fields
- Strong analytical mindset with ability to translate data into actionable insights
- Advanced Excel skills
- SQL skills
- Strong business acumen and understanding of product and business metrics, unit economics, and performance drivers
- Ability to structure ambiguous business problems, identify root causes, and develop practical solutions
- Experience leading cross-functional initiatives involving multiple stakeholders
- Upper-intermediate English or higher (resume must be submitted in English)
- Highly autonomous and proactive, comfortable operating in fast-changing environments with evolving priorities
- Experience in marketplace, mobility, delivery, or other two-sided platform businesses
- Experience working on retention, engagement, loyalty, CRM, or lifecycle management initiatives
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The Company
What We Do
inDrive is a global IT and transportation platform inDrive is one of the world’s fastest growing online ride-hailing services. Its services are available in over 749 cities in 46 countries throughout the world. The Company’s app has been downloaded over 150 million times. inDrive offers other services, including intercity transportation, freight and cargo services, as well as delivery services in different markets of operations. inDrive is based in Mountain View, California, and operates regional hubs in the Americas, Asia, the Middle East, Africa and the countries of the CIS, and employs over 2,000 people. In early 2021, inDrive achieved unicorn status after closing a $140m investment round with Insight Partners, General Catalyst, and Bond Capital, which valued the company at $1.23 billion.
