Jobs at inDrive

Lead regional strategy and growth for courier delivery across multiple EMEA and emerging markets. Build and scale an SMB+ segment, define go-to-market and pricing, manage a distributed team (5+), align cross-functional partners (Product, Marketing, Supply, Operations), own performance metrics and unit economics, and translate market insights into product and operational initiatives to drive sustainable expansion.

Design, implement, and maintain high-performance backend services in Go for high-load systems. Own database design and query optimization, asynchronous patterns with Kafka, containerization and cloud deployment, observability, monitoring, and incident management. Collaborate via code reviews, onboarding, and internal tooling improvements to scale product-area backend solutions.

Lead payroll planning, forecasting, and automation across the company. Develop payroll models, coordinate with HR/Accounting/CB, implement Workday-based automation, validate allocations, support FP&A reporting cycles, and drive continuous improvements in payroll data and controls.

Design, build, deploy, monitor, and maintain production-ready ML systems end-to-end. Perform data analysis, annotation, and processing; apply ML algorithms; use MLOps practices; ensure reusable, extensible designs; document solutions; implement monitoring and support; troubleshoot engineering and delivery issues; and collaborate with cross-functional teams to deliver business value.

Lead courier acquisition and engagement through branding, CRM/lifecycle marketing, digital acquisition optimization, influencer collaborations, and cross-functional coordination. Develop merchandise and employer-brand initiatives, analyze campaign performance, adapt strategies per market, and scale retention and activation programs for couriers.

Design, develop, and productionize dynamic, real-time pricing policies for a bid-based marketplace. Model supply/demand, optimize under uncertainty and delayed feedback, run A/B tests, deploy scalable ML solutions, and monitor system stability and long-term effects.

Provide high-quality customer support across chat, email, and occasional calls; troubleshoot and resolve issues, manage returns/refunds, maintain CRM records, escalate complex cases, and support CSAT and performance KPIs. Must work on-site and collaborate with internal teams to improve processes and customer experience across Southeast Asia.

Own and improve end-to-end employee onboarding from preboarding through probation across locations. Design adaptation programs, manage onboarding content and portals, partner with HR, Recruiting, IT and managers, use data and journey mapping to optimize processes and employee experience, support international employees and relocation, and drive HR technology and automation initiatives.

Create culturally authentic creative concepts and campaigns grounded in deep knowledge of Kazakhstan. Develop storytelling, copy, and strategy; adapt ideas across EMEA; collaborate with clients and teams; present and defend ideas; ensure culturally sensitive execution; track cultural trends and shape brand positioning.

Lead development and execution of the Group FX risk management strategy: identify and measure FX exposures, implement hedging using forwards/options/swaps, negotiate with banks, optimize FX processes (netting, payments), support TMS/ERP implementation, ensure compliance and hedge accounting, report hedging effectiveness, and train local finance teams.

Lead and scale a data-driven global recruitment engine: own processes, Pinpoint ATS, integrations, reporting, governance and compliance. Design SLAs, build TA dashboards, drive automation and adoption, identify performance improvements, manage vendors and stakeholders, train teams, and lead TA change initiatives while managing and developing a TA Operations Analyst.

Lead and grow software engineering teams for ride-hailing products, drive technical strategy, manage project planning and delivery, align engineering with business goals, optimize processes and tooling, mentor developers, and oversee use of Golang, Python, MySQL, and Kubernetes.

Handle customer inquiries via phone and email, resolve incidents (including harassment and criminal cases), process admin-panel requests and appeals, collect incident data for analysis, and suggest process improvements to reduce incidents.

Lead end-to-end execution of complex, cross-functional transformational projects. Translate strategic goals into actionable plans, manage scope, timelines, risks, stakeholders (including C‑level), and vendors. Drive change across multi-country environments, deliver measurable impact, and improve project management practices.

Lead end-to-end advertising sales for a portfolio of brands/agencies: prospecting, client acquisition, campaign strategy and oversight, revenue growth, cross-functional execution, and data-driven performance optimization.

Lead communications strategy for inDrives Growth Businesses across multiple verticals and markets. Own product and startup narratives, public launches, PR campaigns, thought leadership, and regional PR supervision. Partner with product, marketing, and regional teams to translate complex product/business stories into public-facing messaging and drive awareness.

Lead regional strategy and growth for courier delivery across EMEA. Build and scale an SMB+ segment, define go-to-market and pricing, manage a 5+ person cross‑geography team, align Product/Marketing/Supply, track performance and unit economics, and translate market insights into product and operational initiatives to drive sustainable expansion.

Ensure accurate ride-hailing revenue across the Sales-to-Cash cycle by reconciling payment provider and bank settlement files with trip/driver data, diagnosing data discrepancies, running optimized queries on large datasets, and coordinating resolutions with Finance and FinTech teams.

Execute localized driver acquisition and retention campaigns across LATAM. Track KPIs (CAC, active driver rates, retention), manage omni-channel communications and offline activations, coordinate vendors, support HQ-localization, and run market research including surveys and focus groups.

Lead and track experimental, high-impact projects end-to-end: define scope, milestones, risks, and owners; coordinate cross-team workflows; conduct market and performance analysis; prepare briefings and insights; manage partners and documentation; and execute ad-hoc research and presentations.