Jobs at inDrive

Source and engage candidates to fill active vacancies, build and maintain talent pools and databases, support market research on talent availability and compensation, and collaborate with recruitment and employer brand teams.

Lead resolution of complex, high-priority incidents within SLAs, mentor and train team members, reallocate tasks in absence of Group Lead, improve incident processes, maintain knowledge repository, and support business continuity.

Lead end-to-end product design for ride-hailing mobile experiences: conduct qualitative and quantitative research, define product direction with cross-functional partners, prototype and validate solutions, iterate via A/B testing, deliver polished UI and contribute to the design system, and measure impact using product metrics.

Lead localized driver acquisition, engagement, and retention marketing across MENA. Execute omni-channel campaigns (CRM, social, offline), manage vendors, run market research, track KPIs, and align local activities with HQ.

Lead consumer and brand research globally to inform brand positioning and expansion. Manage end-to-end qualitative and quantitative studies, agency partners, and stakeholder reporting. Translate data into actionable strategic insights and narratives to guide Marketing, Brand, and regional teams.

Design, deploy, and manage IAM/IGA/PAM solutions; build connectors and automation for JML, provisioning and deprovisioning; configure certification campaigns and access policies; design RBAC/ABAC and Zero Trust controls; integrate identity sources (HR, ITSM); investigate incidents, ensure audit readiness (SOX, GDPR, ISO 27001, NIST), and maintain IAM architecture and process documentation.

Handle customer inquiries via phone and email, resolve escalated and sensitive cases, process user requests through internal platforms, collect data for reporting, and recommend workflow improvements to reduce case recurrence.

Coordinate cross-functional product teams to drive delivery, manage schedules, risks, dependencies, and continuous improvement of metrics and team maturity across the product lifecycle.

Execute local branding campaigns to acquire, retain, and activate branded drivers. Coordinate with marketing agencies, call centers, and internal stakeholders; track KPIs, monitor basic metrics, and support reporting using spreadsheets. Ensure timely execution, vendor coordination, and adherence to process guidelines while contributing to brand visibility and organic user growth.

Manage end-to-end procure-to-pay processes: budget verification and transfers, purchase requests, contract coordination and monitoring, invoice/payment processing, cost allocation, documentation and reporting, and stakeholder communication using SAP/Oracle/internal systems.

Handle inbound customer inquiries via phone, email, and chat; resolve issues, process returns/exchanges, log interactions in CRM, update customer records, and relay feedback to teams.

Respond to customer inquiries via phone, email, and chat; resolve issues; process returns and complaints; log interactions and update CRM; forward feedback to teams and inform customers of inquiry status.

Monitor moderation system, block users who violate rules, remove inappropriate content (nudity, illegal goods, harassment, hate speech), track inappropriate orders in Google Sheets, compile censorship word lists, label datasets, and perform other related tasks as required.

Monitor moderation system, block rule-violating users, remove inappropriate content, track incidents in Google Sheets, compile censorship wordlists, label datasets, and perform related moderation tasks.

Handle inbound customer communications via phone, email, and chat; resolve issues, process returns/exchanges/complaints; update CRM and customer records; track inquiry status and forward feedback to relevant teams.

Handle omnichannel customer inquiries (phone, email, chat), resolve issues, process returns and complaints, document interactions in CRM, update customer records, and forward feedback to relevant teams while keeping customers informed.

Lead marketing in Peru to drive acquisition and retention for passengers and drivers. Shape country strategy across digital, media, partnerships and offline branding; develop local partnerships; manage agencies and creative; collaborate with cross-functional teams; leverage local insights and analytics with a test-and-learn approach to scale growth.

Develop and run the Group FX risk strategy: identify, measure, monitor, and hedge FX exposures across subsidiaries. Execute hedges, manage banking relationships, optimize FX processes, ensure compliance and reporting, and collaborate with finance, IT/TMS, and business units.

Lead and standardize the global outstaffing process: audit regional risks, unify workflows, manage vendors and SLAs, automate payroll and accruals, support market launches, and align reporting with finance and procurement to enable scalable international operations.

Handle omni-channel customer interactions in Lao and English—respond to calls, emails, and chats; resolve issues; process returns and exchanges; maintain accurate CRM records; collect and forward feedback; update customers on inquiry status.