Jobs at inDrive

Handle inbound customer inquiries via phone, email, and chat; resolve issues, process returns/exchanges, log interactions in CRM, update customer records, and relay feedback to teams.

Respond to customer inquiries via phone, email, and chat; resolve issues; process returns and complaints; log interactions and update CRM; forward feedback to teams and inform customers of inquiry status.

Lead product strategy for in‑app voice and messaging within Trust & Safety. Improve communication quality, safety, UX, and scalability. Drive analytics and high‑velocity A/B testing, partner across Product, Engineering, Design, Data Science and Operations to deliver cross‑functional roadmaps and localized safety solutions.

Lead government relations and public policy strategy for Nepal: build stakeholder relationships, monitor legislation, draft policy briefs, run advocacy campaigns, coordinate cross-functional teams, support strategic communications, and commission research to advance the company’s digital economy and mobility objectives.

Lead APAC regional marketing strategy and P&L to drive acquisition, retention, revenue growth, and brand positioning. Align cross-functionally, manage agencies and partners, report to global leadership, and support new market launches across APAC.

Own full-cycle recruitment for Growth Businesses and Corporate Functions, partner with HRBPs and hiring managers, source proactively, build talent pipelines, improve hiring processes and candidate experience, and use market data to advise hiring decisions.

Lead analytics for CRM, promotions, loyalty, pricing, and growth experiments. Design and analyze A/B and multivariate tests, measure incrementality, build segmentation, forecasting and financial models, create dashboards, and provide data-driven recommendations to scale Food Delivery, Dark Store, and new business verticals.

Lead analytics for CRM, promotions, loyalty, pricing, and lifecycle marketing to drive growth for Food Delivery and Dark Store businesses. Design and analyze experiments, measure incrementality, build forecasting and segmentation models, develop dashboards, support new vertical launches, and provide data-driven recommendations to commercial stakeholders.

Drive growth through data by designing, evaluating, and optimizing CRM, promotions, loyalty, pricing, and personalized customer experiences. Lead experimentation and causal impact analysis, build segmentation, dashboards, forecasting and financial models, support launch and scaling of new verticals, and provide data-driven recommendations to senior stakeholders.

Lead analytics for CRM, promotions, loyalty, pricing and lifecycle marketing to drive growth for Food Delivery and Dark Store businesses. Design and analyze A/B and multivariate experiments, measure incrementality and causal impact, build forecasting and segmentation models, and produce dashboards. Partner with Commercial, Pricing, Product and Marketing to inform strategy, budgeting, and scaling of new verticals.

Detect and investigate fraud across ride-hailing, delivery and intercity products using SQL and Python. Develop and tune detection rules and dashboards, evaluate detection effectiveness, manage cases end-to-end, perform risk assessments for product features, analyze fraud losses, and implement mitigation measures with cross-functional teams.

Detect, investigate, and mitigate fraud across ride-hailing, delivery, and intercity products using SQL and Python. Develop and evaluate detection rules and dashboards, manage cases end-to-end, perform risk assessments of features, and reduce fraud losses through cross-functional mitigation measures.

Analyze transactional and behavioral data using SQL and Python to detect and investigate multi-accounting, GPS spoofing, payment fraud and other schemes. Develop and tune detection rules and dashboards, measure precision and KPIs, manage investigations end-to-end, conduct product risk assessments, monitor fraud losses, and implement mitigation with cross-functional teams.

Drive city-level growth for inDrive Courier by owning supply-and-demand initiatives, tracking OKRs and metrics, analyzing datasets, launching and scaling operations in new cities, building local partnerships, coordinating cross-functional execution, and improving courier and customer service quality.

Lead high-priority growth initiatives for inDrive Delivery in Peru: define priorities, own end-to-end projects, size and launch new cities, perform advanced SQL-driven analysis and dashboards, manage partnerships, coordinate cross-functional teams, and mentor peers to drive revenue and expansion.

Lead marketing in Peru to drive acquisition and retention for passengers and drivers. Shape country strategy across digital, media, partnerships and offline branding; develop local partnerships; manage agencies and creative; collaborate with cross-functional teams; leverage local insights and analytics with a test-and-learn approach to scale growth.

Lead and grow the KYC/Compliance engineering team, shape architecture for a greenfield identity verification platform, manage delivery and processes, collaborate with stakeholders, and oversee use of core backend technologies to build automated compliance decisioning across 48+ countries.

Lead design and implementation of scalable SDK and API integrations across web and mobile, build analytics infrastructure, ensure data quality, test and troubleshoot integrations, and collaborate with Product, Engineering, Marketing, and Data teams to optimize marketing measurement and automation.

Own and optimize end-to-end user communications (push, in-app, email). Configure campaigns, design triggered sequences, run A/B tests, analyze KPIs (ER, IR, LTV), report regional performance, and explore user data for growth opportunities while collaborating with Product, Marketing, BD, and Creative teams.

Support the Macro Regional Director to execute APAC strategies, monitor marketplace KPIs, generate market insights, act as regional PMO for cross-functional projects and country launches, and coordinate partnerships, PR, and government relations to drive regional growth.