The Launch Project Manager is responsible for leading multiple construction and launch initiatives, including new fulfillment centers, office spaces, renovations, pharmacies, and new business strategies. This role owns projects end to end-from planning and construction through commissioning, launch, and operational handoff.
The Project Manager plans, coordinates, and leads internal teams, contractors, and vendors to ensure projects delivered on time, within budget, and in accordance with quality and safety standards. Serving as the central point of communication across all partners, this role requires strong organizational skills, practical construction and operational knowledge, and the ability to implement effectively in fast-paced, high-growth environments.
In addition to project execution, the Project Manager plays a key role in standardizing launch processes, driving continuous improvement, and capturing lessons learned to improve future project delivery.
Travel is required and may range up to 80% based on project needs.
Key Responsibilities:
- Project Planning:
- Prepare, publish, distribute, and maintain a project timeline with achievements for all cross-functional Team Members
- Define project scope, budget, schedule, and resourcing plans across multiple concurrent projects.
- Build bid packages, support vendor selection, negotiate scope and pricing revisions, and manage contract changes.
- Identify risks related to design, permitting, scheduling, and resourcing and develop mitigation plans.
- Develop commissioning plans, acceptance testing requirements, and readiness criteria to support operational handoff.
- Project Execution:
- Lead day-to-day execution of construction and launch activities, ensuring projects remain on schedule, within budget, and aligned with safety and quality standards.
- Monitor project progress, proactively address risks or delays, and communicate status, issues, and mitigation plans to leadership.
- Serve as the primary liaison between operations leadership, internal teams, contractors, and vendors.
- Monitor fulfillment of contract requirements to ensure quality, safety, and timely delivery of services and deliverables.
- Lead commissioning activities, vendor turnover, and transition from construction to launch and operations teams.
- Launch Excellence & Continuous Improvement
- Ensure quality systems and operational readiness are in place prior to launch.
- Drive standardization of launch processes, documentation, and standard work.
- Conduct post-launch follow-ups, lessons learned reviews, and continuous improvement initiatives.
- Perform gap analysis between current operations and future-state needs; identify and recommend improvement opportunities.
- Travel as a project manager is required and depending on the current project assignment(s) could range up to 80%.
Qualifications:
- Education:
- Bachelor's degree in business administration, Project Management, or a related field.
- PMP or other relevant project management certification preferred.
- Experience:
- Minimum of 3-5 years of project management experience, preferably within a start-up or high-growth environment.
- Solid record of successfully leading projects from initiation to completion.
- Skills:
- Strong analytics and communications background (e.g., math, statistics, quantitative methods, and verbal and writing proficiency)
- Perform business requirements analysis and design.
- Perform gap analysis between physical processes and future operations needs and the can vet project requests and prioritize them accordingly.
- Build structured prioritization and change management processes.
- Identify and recommend operations improvement opportunities to meet ever increasing business requirements.
- Comprehensive computer application skills - Office, Project, CAD
- Knowledgeable of contract language and accounting functions
- Cross functional team management experience
- Must have experience and knowledge of warehouse operations, manufacturing and/or materials handling systems.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
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What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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