Job Purpose:
Coordinate with Altafiber customer implementations from contract phase through project delivery and first billing of projects with medium to difficult complexity and scope. Utilize Project Management tools (project schedules, risk analysis, etc.), maintain customer and project team collaboration, manage customer expectations and status meetings, and identify project risks. Contribute to Altafiber PMO initiatives to increase productivity, recognize hard and soft cost savings, and deliver increased customer satisfaction.
Essential Functions:
- Coordinate with customers to manage the implementation of projects that have simple to difficult complexity; construct and publish dedicated project schedules
- Manage and coordinate project activities and lead project teams; identify and publish risk analysis as appropriate
- Construct and publish program reports for budget and capital expenditures
- Conduct and lead project team meetings; publish and maintain meeting logs and minutes to ensure team collaboration
- Administrative duties as required; other duties as dictated by business and management
Experience:
- 5+ yrs Telco - IT experience; supervisory or team leader experience
- 5+ years experience managing technology/telephony projects
- Experience working with customer's technical, business, operational, and financial staff
- Experience directing technical hardware and software vendors
- Experience directing communication vendors
- 5+ years experience with Client/Server applications, Networking Technologies, TCP/IP, Metaframe, Windows server, Storage Systems, Network Security Methodologies, and other related business technologies
- 5+ years Project Management experience delivering technical solutions
Education:
- PMP certification is strongly preferred or additional work experience
- Six Sigma training is preferred
Special Knowledge, Skills, and Abilities:
- Ability to utilize Microsoft project and experience with the entire Microsoft Office suite
- Ability to lead multiple diverse projects (projects with many facets)
- Customer-focused interpersonal skills, professional conduct, and strong communication skills to effectively gather information, ask questions to clarify technical requirements, discuss technical solutions with the customer, and discuss problems with internal personnel, external vendors, and clients
- Knowledgeable within related technical disciplines including IT Services, Disaster Recovery (D/R), and IP Telephony
- Ability to establish customer-focused project delivery expectations
- Experience with CBTS tools - PM methodologies
Supervisory Responsibilities:
- Leads Work Teams for employees doing similar work
- May supervise two or more exempt employees
Skills Required
- 5+ years of telecommunications or IT experience
- Supervisory or team leader experience
- 5+ years managing technology or telephony projects
- Experience working with customers' technical, business, operational, and financial staff
- Experience directing technical hardware and software vendors
- Experience directing communication vendors
- 5+ years of experience with client/server applications, networking technologies, TCP/IP, MetaFrame, Windows Server, storage systems, network security methodologies, and related business technologies
- 5+ years of project management experience delivering technical solutions
- Bachelor's degree or equivalent
- PMP certification
- Six Sigma training
- Experience using Microsoft Project and the Microsoft Office suite
- Ability to lead multiple diverse projects
- Strong customer-focused interpersonal, communication, and technical requirements-gathering skills
- Knowledge of IT services, disaster recovery, and IP telephony
- Experience with CBTS project management tools and methodologies
What We Do
Born from a long, rich and proven history of serving communities through innovation and transformation, we are now taking our impact to another level to be even more for the people we care so much about. altafiber's vision sees complete fiber access in our current markets and beyond, connecting more people, businesses, and communities with an elevated commitment to our customers and to those we serve. For more information about our transformation from Cincinnati Bell to altafiber, please visit: https://info.cincinnatibell.com/altafiber.
