The Role
Provides project management support for a Child Support Modernization Project implementing a new case management system. Oversees training progress, coordinates training and communication plans, reviews training materials, facilitates meetings with project teams and end users, tracks daily activities, and reports status to the Organizational Change Manager. Collaborates with state and vendor implementation, training, and project managers to ensure stakeholders and partners are informed and prepared for training.
Summary Generated by Built In
Full job description attached
Top 3-4 desired skills required for the position:
1. Experience with large-scale organizational change, implementation and training efforts
2. Experience developing and implementing project training and communication plans.
3. High level of skill in initiating and maintaining strong, collaborative interpersonal
relationships with a variety of stakeholders.
4. Knowledge of the Federal Child Support Program desired.
5. Knowledge of Wisconsin’s Child Support Program desired
Detailed Job Description: (Please be specific with all job duties required by the hired candidate.)
The State Training Manager (Training Manager) will confirm development of necessary training and resource materials. They will review and provide feedback on DDI developed training materials and information needed for staff to use the new system, including training modules, user manuals, and other material deemed necessary.
This position reports to the Organizational Change Manager and provides updates and reports regularly on the status of training. This position is responsible with working with the OCM, Project Manager and the DDI Training team.
The State Training Manager will also coordinate, plan and facilitate meetings between project teams and end users to prepare for and facilitate training. This position will work closely with the State Implementation Manager and Organizational Change Manager and the DDI Implementation and Training Managers to ensure communications have been completed, and the project teams, end users and partners are informed of all planned training tasks.
Project Details (project overview, who the contractor will work with, soft skills needed, etc.):
Will provide project management support for the Child Support Modernization Project to implement a new case management system overseeing and tracking the training progress, managing day to day activities, and working with internal and external stakeholders.
Skills Required
- Experience with large-scale organizational change, implementation, and training efforts
- Experience developing and implementing project training and communication plans
- Strong collaborative interpersonal relationship skills with a variety of stakeholders
- Knowledge of the Federal Child Support Program
- Knowledge of Wisconsin's Child Support Program
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The Company
What We Do
Novalink Solutions LLC is a global consulting, engineering, and AI product development company specializing in information technology and telecommunications. They provide AI-powered products, automation platforms, intelligent workflow systems, IT consulting, managed engineering, and staff augmentation services.
