The Role
Oversee implementation of a child support case management system through pilot and statewide rollout. Coordinate project teams, vendors, stakeholders, training, communications, hardware and software readiness, acceptance criteria, issue resolution, UAT transitions, and regional go-live activities. Provide implementation status updates, facilitate cross-functional meetings, track state-level tasks, and ensure organizational change and implementation plans are executed effectively.
Summary Generated by Built In
Top skills (11+ years of experience):
Experience developing and implementing project implementation and communication plans.
High level of skill in initiating and maintaining strong, collaborative interpersonal relationships with a variety of stakeholders.
Strong leadership and management skills.
Strong organizational and time management skills.
Exceptional communication skills, including written and verbal communication as well as visual presentations.
Experience with large-scale organizational change, implementation and training efforts.
INTERVIEW NOTES: PLEASE NOTE: A real-time screenshot photo of the candidate MUST be uploaded to candidate's bid upon confirming the interview. Please see "DCF Realtime Photo Requirement & Instructions" document in the Attachments section of this posting for details.
• Interviews will be set up shortly after the posting close date.
• MUST provide three (3) business references for the interview. (One reference must be a supervisory level.)
IMPORTANT NOTES:
• Candidate MUST be physically located in the United States. International candidates/phone numbers will not be accepted.
• Candidate must follow ALL DCF work rules
• Candidate must be available to perform all work during the Central Standard Time (CST) business hours 9:00 am – 3 pm (or CST hours as defined by the hiring manager)
• Candidate will be required to provide their own equipment for this position (See job description for required specifications.)
Interview process: via Zoom/Teams.
Onsite, hybrid or remote: WI residency required. Must be WI resident or willing to relocate within 30 days of start date at own expense. 90-100% remote but can require staff to come onsite as necessary with sufficient notice. Onsite work is not likely, but candidate should be prepared to come onsite if required.
Duration: 6/30/2027, with the potential to extend for an additional term(s)
Full job description attached
Top 3-4 desired skills required for the position:
1. Experience developing and implementing project implementation and communication plans.
2. High level of skill in initiating and maintaining strong, collaborative interpersonal relationships with a variety of stakeholders.
3. Strong leadership and management skills.
4. Strong organizational and time management skills.
5. Exceptional communication skills, including written and verbal communication as well as visual presentations.
6. Experience with large-scale organizational change, implementation and training efforts.
Detailed Job Description: (Please be specific with all job duties required by the hired candidate.)
The State Implementation Manager (Implementation Manager) provides oversight of implementation activities leading up to and during pilot and system rollout and coordinates information between project groups. This manager works closely with the Organizational Change Management Team and other project leadership to make sure DCF is ready for implementation. This position also works closely with the DDI Implementation Manager.
The Implementation manager is responsible for coordinating with the Project Management Team to resolve all issues within required timeframes and recommending appropriate changes to policies and procedures during implementation. This position reports to the Organizational Change Manager and provides updates and reports regularly on the status of implementations and potential issues.
This position will coordinate with the OCM, Project Manager and DDI Implementation Manager to ensure the completion of state-level tasks necessary to keep KIDS, wiKIDS, and the modernized system in sync during pilot and system rollout. This position will oversee the development and maintenance of acceptance criteria that must be met before transitioning from UAT to pilot, pilot to the start of system rollout, and each subsequent regional rollout.
The Implementation Manager will be responsible for coordinating functional and technical implementation efforts across the project and with DCF stakeholders. This position will also coordinate and facilitate meetings between project teams to prepare DCF for implementation. This includes working closely with the DDI Vendor to ensure the proper hardware and software has been provided to sites prior to their scheduled go live date, overseeing plans for simultaneous running of KIDS and the new system and making sure the Organizational Change Manager is informed of all planned implementation tasks. This position will work closely with the State Training Manager and Organizational Change Manager and the DDI Vendor to ensure the proper training has occurred, communications have been completed, and the project teams are informed of all planned implementation tasks.
The State Implementation Manager will work closely with the DDI Implementation Manager who is responsible for planning and executing the implementation of the software system, including migration of code, preparation of seed data, coordinating training and user account provisioning, as well as overseeing pilot, roll-out, site support, and facilitating defect and issue reporting.
Project Details (project overview, who the contractor will work with, soft skills needed, etc.):
Will provide project management support for the Child Support Modernization Project to implement a new case management system overseeing and tracking the implementation progress, managing day to day activities, and working with internal and external stakeholders.
RequirementsRequired Skills
Skill Type
Skill Name
CertificationEducationLicenseOtherSkill
Project management (11+ years)
CertificationEducationLicenseOtherSkill
Project implementation and communication plans (11+ years)
CertificationEducationLicenseOtherSkill
High level of skill in initiating and maintaining relationships with a variety of stakeholders (11+ years)
Skill Type
Skill Name
CertificationEducationLicenseOtherSkill
Federal Child Support Program experience
Skills Required
- 11+ years of project management experience
- 11+ years of experience developing and implementing project implementation and communication plans
- 11+ years of experience initiating and maintaining collaborative relationships with diverse stakeholders
- Federal Child Support Program experience
- Must be physically located in the United States
- Must be a Wisconsin resident or willing to relocate within 30 days of starting
- Must be available during Central Standard Time business hours, generally 9:00 a.m. to 3:00 p.m.
- Must provide personal equipment meeting job specifications
- Must provide three business references, including one supervisory-level reference
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The Company
What We Do
Novalink Solutions LLC is a global consulting, engineering, and AI product development company specializing in information technology and telecommunications. They provide AI-powered products, automation platforms, intelligent workflow systems, IT consulting, managed engineering, and staff augmentation services.
