ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Plan and coordinate installation of new and/or upgrades of voice/data services.
• Interface with customers to ensure proper configuration during new/upgrade service installations and turn-ups.
• Interface with multiple internal departments, escalation when necessary to ensure project remains on time and within budget.
• Ensure customer data is populated in necessary systems.
• Participate in internal process improvement discussions.
• Point of sale billing.
• Project reporting.
• Other duties as assigned.

EDUCATION, TRAINING, AND EXPERIENCE:

Required

• Two or four year college degree in business or technical field, or related work experience.
• Minimum two years experience in telecommunications, IT or related fields.

Preferred

• CLEC operations experience.
• Project management experience.
• Understanding of the OSI model a plus.

REQUIRED SKILLS:

• Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional, timely and courteous manner.
• Excellent written and oral communication skills.
• Ability to perform a variety of tasks, often changing assignments on short notice.
• Must be able to work independently with little or no direct supervision and contribute to a team environment.
• Highly organized to handle large number of simultaneous activities in a very fast paced environment, yet flexible to respond quickly to critical issues.
• Excellent attention to detail.
• Ability to make sound decisions using the information at hand.
• Strong trouble resolution and problem solving skills.

TOOLS, EQUIPMENT, AND SOFTWARE:

• Demonstrated knowledge of personal computer applications including Microsoft Windows, Microsoft Office, including Microsoft Outlook.
• Must have and maintain valid Driver's license

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Occasional travel by vehicle.
• Frequent utilization of manual dexterity and visualizing of a computer screen, required.
• Primarily indoor work in office environment.
• No unusual physical requirements.