Jobs at Aureon

Provides Tier 1 technical support through phone, email, and chat. Troubleshoots hardware, software, wireless communications, account management, installations, billing, upgrades, and online orders. Documents customer interactions, resolves issues, researches escalations, follows up on open tickets, educates customers, and contributes to project initiatives while maintaining high customer satisfaction and quality standards.

Provide Tier 1 technical support through inbound phone, email, and chat channels. Troubleshoot hardware, software, wireless communications, account management, billing, upgrades, online orders, and related issues. Document interactions, resolve and follow up on open tickets, educate customers, and escalate complex problems to second-level support. Participate in training, skill development, and short- and long-term project initiatives while maintaining high customer satisfaction and service quality.

Leads wholesale strategy, growth planning, strategic partnerships, commercial deal support, pricing coordination, sales process improvement, CRM and marketplace enablement, contract coordination, and team development. Analyzes revenue, margin, pipeline, partner, and market data to guide decisions. Coordinates with Product, Finance, Legal, IT, Engineering, Operations, and Delivery teams while managing carrier, buyer, supplier, and last-mile relationships.

Manage and grow high-value enterprise accounts in the telecommunications and managed services industries. Develop account plans, build C-level relationships, identify expansion opportunities, acquire new business, navigate complex sales cycles, negotiate contracts, and exceed sales quotas. Lead business reviews, maintain CRM forecasts, provide market insights, collaborate cross-functionally, and mentor junior Account Executives.

Provides technical sales support for telecommunications carrier services, including customer meetings, solution design, network topology development, proposals, presentations, pricing coordination, and technical contract discussions. Maintains network and customer records, supports provisioning and installation, researches products, assists with training, and serves as the technical subject matter expert for sales teams and customers.

Own enterprise data architecture across analytical, operational, and integration platforms. Design data models, cloud and hybrid platforms, governance standards, pipelines, and ETL/ELT processes. Partner with technical and business stakeholders, guide engineering teams, evaluate Azure technologies, and ensure security, quality, lineage, scalability, and cost efficiency. Support AI/ML workloads, streaming architectures, CI/CD, monitoring, and regulated enterprise environments.

Processes accurate and timely customer invoices, maintains billing and accounting records, validates contract and billing setup, investigates account activity, and resolves discrepancies. Collaborates with sales, service delivery, customers, and internal teams to address billing inquiries and meet deadlines. The role also requires data entry, electronic record keeping, customer communication, reconciliation, and proficiency with Microsoft Office and billing software.

Leads the design, development, integration, deployment, and support of Salesforce solutions. Builds Apex classes, triggers, Lightning components, Visualforce pages, workflows, and API integrations. Translates business requirements into technical specifications, ensures security and scalability, troubleshoots issues, documents solutions, and recommends platform improvements. Collaborates with analysts, project managers, and stakeholders while supporting Agile delivery, data management, CI/CD, and enterprise application integrations.

The Sales Executive will develop client relationships, deliver presentations, manage sales contracts, and grow a pipeline of prospects, while surpassing sales quotas.

Responsible for managing client relationships, driving sales performance, identifying business opportunities, and collaborating with internal teams to ensure client satisfaction.