Jobs at Aureon

The Program Manager will lead multiple cross-functional projects, ensuring alignment with goals, managing risks and resources, and driving change management while fostering collaboration and continuous improvement.

Own and drive the product roadmap for connectivity and voice services (DIA, Ethernet, SIP trunking, hosted voice). Define requirements, pricing, SKUs, and go-to-market plans. Collaborate with engineering, operations, sales, finance, and vendors to launch and optimize services, enable sales, gather market intelligence, and ensure operational viability and compliance.

The GIS Administrator manages fiber network records using GIS platforms, ensures accuracy of network maps, supports documentation, and collaborates with teams for infrastructure verification.

Plan and verify network capacity for Ethernet and optical services; specify hardware/software acquisitions; produce CAD fiber documentation; support quoting, vendor interoperability, sales projects, and coordinate with network architects and partners.

Provide inbound phone, email, and chat technical support for hardware and software issues. Log interactions in ticketing systems, troubleshoot mobile and wireless problems, escalate detailed cases, follow up on open issues, and participate in projects and training to improve customer satisfaction.

Own weekly and monthly forecasts, pipeline and KPI reviews; coach and manage a mixed sales operations team; act as primary contact for Finance, Delivery, and IT; govern CRM stages and workflows; and lead capacity, quota, and territory planning across B2B, Wholesale, and ITC sales motions.

Provide inbound phone, email, and chat technical support for hardware, software, mobile communications and account issues. Log interactions in a ticketing system, escalate complex problems, follow up on open issues, and participate in training and project work to improve customer satisfaction.

Design and own enterprise data architecture across analytical, operational, and integration platforms. Create logical, physical, and conceptual data models, design cloud/hybrid data platforms, and enforce standards. Lead architecture reviews, guide engineering teams, build reliable ETL/ELT and streaming pipelines, and ensure governance, security, metadata, lineage, and performance optimization in Azure.

Provide inbound telephone, email, and chat technical support for hardware and software issues. Troubleshoot mobile and wireless communications, account/billing inquiries, and escalate complex issues to second-level support. Document interactions, follow up on open tickets, and participate in training and project work to improve skills and customer satisfaction.

Prepare and maintain pricing for wholesale, B2B, and ITC markets using market research and data analysis; manage ITC/third-party off-net requests and RFP follow-up; coordinate pricing tools and refresh cycles; collaborate with Technical Solutions Architects and Planning Engineers; audit circuits and LMP rate changes; maintain Aureon LIT building analysis; perform other assigned duties.

Support strategic and operational decisions through product and business performance analysis, financial modeling, margin and deal analysis, forecasting, and cross-functional partnership with product, operations, and pricing teams.

Responsible for managing client relationships, driving sales performance, identifying business opportunities, and collaborating with internal teams to ensure client satisfaction.

The Sales Executive will develop client relationships, deliver presentations, manage sales contracts, and grow a pipeline of prospects, while surpassing sales quotas.

The Sales Executive develops client presentations, secures new clients, manages existing accounts, and drives overall sales growth while providing reports to leadership.

The Sales Executive will develop sales presentations, secure new clients, manage relationships, maintain sales pipelines, and meet revenue targets.

As an Account Executive, you'll manage client relationships, identify new business opportunities, achieve sales targets, and collaborate with internal teams for client satisfaction.