Jobs at Aureon

Provides Tier 1 technical support through inbound phone, email, and chat channels. Troubleshoots hardware, software, wireless communications, account management, billing, upgrades, orders, and related customer issues. Documents interactions, resolves open issues, follows up on commitments, educates customers, escalates complex problems, and advocates for customer needs. Participates in training and short- and long-term projects while maintaining quality and customer satisfaction.

Analyzes and redesigns business processes through stakeholder discovery, workflow mapping, root-cause analysis, requirements development, and business case creation. Supports implementation, testing, training, change adoption, documentation, measurement, governance, and continuous improvement. Facilitates cross-functional workshops, defines performance metrics, monitors process effectiveness, and communicates risks and recommendations to stakeholders and leadership.

Leads enterprise application, integration, information, and business process architecture. Defines application roadmaps, integration patterns, APIs, data models, governance standards, modernization strategies, and secure platform designs. Partners with business and technology teams to guide system selection, workflow automation, data quality, architecture reviews, and transformation initiatives. Communicates trade-offs, facilitates cross-functional decisions, and oversees architecture from discovery through implementation and operational transition.

Collects, cleans, integrates, and analyzes business data; develops Power BI dashboards, reports, models, pipelines, and data quality controls. Translates business needs into analytical solutions, identifies trends and recommendations, validates results, supports migrations and modernization, and explores AI and machine learning use cases. Partners with technical and nontechnical stakeholders while documenting data lineage, assumptions, governance, privacy, and responsible AI practices.

Provide Tier 1 technical support through inbound phone, email, and chat channels. Troubleshoot hardware, software, wireless communications, account management, billing, upgrades, online orders, and related issues. Document interactions, resolve and follow up on open tickets, educate customers, and escalate complex problems to second-level support. Participate in training, skill development, and short- and long-term project initiatives while maintaining high customer satisfaction and service quality.

Leads wholesale strategy, growth planning, strategic partnerships, commercial deal support, pricing coordination, sales process improvement, CRM and marketplace enablement, contract coordination, and team development. Analyzes revenue, margin, pipeline, partner, and market data to guide decisions. Coordinates with Product, Finance, Legal, IT, Engineering, Operations, and Delivery teams while managing carrier, buyer, supplier, and last-mile relationships.

Manage and grow high-value enterprise accounts in the telecommunications and managed services industries. Develop account plans, build C-level relationships, identify expansion opportunities, acquire new business, navigate complex sales cycles, negotiate contracts, and exceed sales quotas. Lead business reviews, maintain CRM forecasts, provide market insights, collaborate cross-functionally, and mentor junior Account Executives.

Responsible for managing client relationships, driving sales performance, identifying business opportunities, and collaborating with internal teams to ensure client satisfaction.