HOW YOU WILL MAKE AN IMPACT
- Provide world-class, consultative services to a curated set of clients through the entire event project life cycle, including:
- Understand clients’ event-related goals and objectives
- Ensure initial configuration and event set-up is performed accurately and in a timely fashion
- Assist with iterative configuration changes through the event cycle
- Assist clients with troubleshooting complex or hard-to-diagnose challenges they are facing in their use of the software
- Consult/train clients on how to best use the software to support their unique requirements and workflows
- Ensure that clients make use of our Product Education team and resources so they are properly enabled to use our products
- Guide clients in how to engage with our Support team for rapid and/or asynchronous response to their questions/issues
- Be a subject matter expert on the proper implementation and use of a2z products and services internally
- Create Statement of Work where the scope of the project is being exceeded
- Work collaboratively with the Account Management (AM) team to assess client health and share opportunities for the AMs to sell additional products and services
- Contribute to defining and implementing industry-standard project management processes, systems, SOPs and tools across the Project Management team
WHAT YOU BRING
- Bachelor’s degree or equivalent experience
- 0-2 years of client-facing work experience
- Knowledge of trade show industry and/or professional associations expected
- Expert in conducting requirements analysis with strong technical and business requirements writing skills
- Must exhibit excellent attention to detail, organizational and time-management skills
- Must be able to work on multiple clients’ projects simultaneously and continuously.
- Must have proven strong customer service and communication skills – both verbal and written to communicate value
- Workload planning, performance monitoring, profit monitoring and analysis
- Quickly learn new technologies, understand project requirements, communicate effectively with internal and external stakeholders
Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com.
At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here.
Medical, Dental & Vision Benefits
401(k) Savings Plan with Company Match
Flexible Planned Paid Time Off
Generous Sick Leave
Inclusive & Welcoming Environment
Purpose-Driven Culture
Work-Life Balance
Commitment to Community Involvement
Employer-Paid Parental Leave
Employer-Paid Short-Term Disability
Remote Work Flexibility
Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.
Skills Required
- Bachelor's degree or equivalent experience
- 0-2 years of client-facing work experience
- Knowledge of the trade show industry and/or professional associations
- Expertise conducting requirements analysis
- Strong technical and business requirements writing skills
- Excellent attention to detail, organizational, and time-management skills
- Ability to manage multiple client projects simultaneously and continuously
- Strong verbal and written customer service and communication skills
- Experience with workload planning, performance monitoring, profit monitoring, and analysis
- Ability to quickly learn new technologies and understand project requirements
- Ability to communicate effectively with internal and external stakeholders
- Eligibility to work in the United States without sponsorship
Momentive Software Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Momentive Software and has not been reviewed or approved by Momentive Software.
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Leave & Time Off Breadth — Generous PTO, paid holidays, paid parental leave, and paid volunteer time are offered; feedback suggests time off is a consistent bright spot. A remote‑first setup can make taking leave and managing schedules more practical.
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Flexible Benefits — Remote‑first options with remote and hybrid roles provide flexibility in work location and hours. Feedback suggests this flexibility helps offset middling cash compensation for some employees.
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Wellbeing & Lifestyle Benefits — Offerings include an Employee Assistance Program, HSA with employer contributions, and pet insurance. Feedback suggests these non‑cash elements contribute to overall package appeal despite tradeoffs elsewhere.
Momentive Software Insights
What We Do
Momentive Software (formerly Community Brands) amplifies the impact of over 30,000 purpose-driven organizations globally. Mission–driven organizations and associations rely on the company’s cloud-based software and services to solve their most critical challenges: engage the people they serve, simplify operations, and grow revenue. Built with reliability at the core and strategically focused on events, careers, fundraising, financials, and operations, our solutions suite is bound by a common purpose to serve the organizations that make our communities a better place to live.
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