Jobs at Momentive Software

Triage, diagnose, and resolve customer issues; provide technical troubleshooting and software guidance; create trainings and documentation; develop test cases and perform UAT; become a product subject matter expert.

Manage collections and client communications related to accounts receivable. Resolve disputes, mentor junior staff, and perform additional accounting tasks as needed.

The role involves troubleshooting client support tickets, collaborating with teams, ensuring quality assurance, and developing expertise in the Cobalt AMS platform while providing exceptional client support.

Provide first-line technical and product support for a member-management SaaS platform: troubleshoot issues, train customers, report on case status, collaborate with product development, and maintain strong client relationships.

Managed subordinate staff and ensured project milestones are met. Trained teams on software adoption and handled complex client matters. Responsible for sales quotations and maintaining partner relationships.

The role involves managing product integration with AI, collaborating across functions to drive revenue outcomes, and leading the product lifecycle while ensuring efficient onboarding and product capabilities.

The Business Development Representative identifies and qualifies new business opportunities, builds client relationships, conducts research, and collaborates with the sales team while maintaining CRM records.

The Technical Analyst will configure applications and databases, guide clients on software best practices, evaluate needs, develop solutions, and support testing with minimal supervision.

The Software Developer is responsible for Salesforce user setup, security implementation, debugging, and developing custom solutions using Salesforce technologies.

Lead multi-year product strategy for a fund-accounting product family, embed AI as core infrastructure, mentor product leaders, align engineering to go-to-market, drive delivery, adoption, and revenue while championing AI-assisted workflows and portfolio governance.

Prepare forecasts, analyze trends across manufacturing, sales, and finance; reconcile internal accounts; identify competitive trends; present findings to senior management; manage complex projects and financial analyses.

Own the technical product roadmap for a SaaS platform area, driving platform infrastructure, APIs, migrations, security, and scaling. Align Architecture and Engineering with Customer Success, Sales, and other teams; triage operational issues; monitor adoption and performance metrics; act as Product Owner when needed. Use AI tools daily to prototype, analyze data, draft technical specifications, and accelerate discovery while improving Product/Architecture handoffs.

Lead enterprise application strategy and governance for 300+ tools and ~$35M spend, focusing on Lead-to-Cash systems. Drive application rationalization, vendor consolidation, cost optimization, lifecycle standards, and governance. Partner with Finance/Procurement, lead AI/RPA automation initiatives, and manage executive stakeholder communication through transformation programs.

Design, develop, and deploy customized Salesforce Service Cloud and Experience Cloud solutions using Apex, LWC, Visualforce, and Flows. Configure Service Cloud features (case management, Omni-Channel, entitlements, knowledge), build Experience Cloud sites, perform integrations and data migrations, participate in Agile ceremonies, code reviews, testing, and deployments, and collaborate with cross-functional teams to translate business requirements into scalable Salesforce solutions.

The Revenue Operations Analyst delivers data-driven insights, analyzes marketing and sales data, and develops Salesforce reports and dashboards to support strategic decision-making within the revenue organization.

Provide phone and email technical support for the Cobalt AMS platform: investigate and resolve client tickets, research and implement solutions, monitor requests, participate in QA, develop specialized product expertise, create user documentation, deliver training, and collaborate with internal teams to improve product and client outcomes.

Design and implement evaluation frameworks for AI systems, build test pipelines, track quality metrics, and collaborate with teams for optimal performance.

Manage U.S. multi-state sales & use tax compliance, Canadian GST/HST filings, and review international VAT/GST returns. Maintain compliance calendars, reconcile accounts, respond to audits, and partner with Billing/AR/IT on tax engine configuration. Support corporate income tax work, process improvements, and cross-functional tax initiatives.

Prepare and review customer invoices, validate billing data, resolve discrepancies, monitor payment status, generate reports, and collaborate with teams.

Lead an AI-first product area end-to-end: define roadmap, engage customers, translate needs into initiatives, measure KPIs, prototype with AI, align cross-functional teams, mentor product staff, and drive adoption, retention, and revenue in a SaaS environment.