Jobs at Momentive Software

Provides nonscripted technical support for a member-management SaaS platform. Responsibilities include independently troubleshooting customer issues, training clients, communicating case status, documenting resolutions, managing escalations, and collaborating with Product Development on bugs. The role requires strong customer service, technical communication, critical thinking, multitasking, and familiarity with Microsoft tools, web technologies, ticketing systems, and basic networking.

Lead go-to-market and release marketing for assigned products: craft positioning, messaging, launches, enablement, and client engagement; produce sales/buyer assets; track launch and adoption metrics; partner cross-functionally to drive adoption and business outcomes.

Qualifies inbound leads, prospects for nonprofit and association clients through calls, emails, social selling, and networking, researches prospects using ZoomInfo, conducts consultative conversations, schedules sales meetings, and maintains accurate Salesforce activity records. The role includes extensive training, coaching, and collaboration in a hybrid Atlanta work environment.

Provides independent technical support for a member-management SaaS platform. Troubleshoots and resolves customer issues, trains clients, communicates case status, documents resolutions, and collaborates with Product Development on bugs and improvements. The role requires strong communication, critical thinking, multitasking, customer management, technical troubleshooting, and the ability to translate technical concepts for nontechnical users.

Respond to customer inquiries through ticketing, phone, and email; troubleshoot and replicate product issues; collaborate on resolutions; identify recurring problems; create or promote knowledge-base solutions; maintain customer satisfaction; and train customers on software usage.

Drive top-of-funnel cross-sell pipeline from existing enterprise clients through account research, signal-based prioritization, personalized multichannel outreach, and qualified meeting creation. Partner with Sales, Marketing, Client Success, and Business Development teams, maintain accurate CRM pipeline records, and deliver well-prepared handoffs to enterprise sellers. The role requires strong communication, consultative prospecting, organization, independence, and willingness to travel less than 10%.

Generates new business, manages leads and accounts, achieves sales quotas, conducts product demonstrations, negotiates and closes deals, researches markets, maintains CRM records, develops sales strategies, and coaches junior representatives. The role requires at least five years of inside and outside sales experience, proficiency with Salesforce, Salesloft, and Microsoft Office, and up to 20% travel.

Manages and matures the enterprise third-party risk program by assessing vendors, mapping controls to cybersecurity and regulatory frameworks, overseeing remediation, and supporting SOC 2 Type II and PCI DSS audits. Partners with cybersecurity, legal, procurement, product, and business teams to evaluate vendor risks, maintain audit evidence, manage resiliency requirements, and support vulnerability notifications to clients. Provides risk guidance, maintains governance documentation, tracks metrics, and contributes to cybersecurity awareness and continuous improvement.

Develops new business with mid-to-large companies by prospecting, building sales pipelines, conducting product demonstrations, closing accounts, and meeting activity and revenue quotas. Collaborates with marketing and sales teams on demand-generation campaigns, communicates product advantages, maintains forecasts and customer records, and supports the full sales cycle. Requires 3–4 years of telemarketing or inside sales experience, technology-industry sales experience, and strong communication and organizational skills.

Qualifies inbound leads, prospects for nonprofit and association clients through calls, email, social selling, and networking, and schedules discovery calls or demos for the sales team. The role involves researching prospects with ZoomInfo, conducting consultative conversations, maintaining Salesforce activity records, and learning sales fundamentals through structured training and coaching in a hybrid Atlanta environment.

Implements and configures software platforms for external clients, including database setup, customized development, data conversion, testing, troubleshooting, deployment, and technical training. Evaluates functional, technical, and reporting requirements, provides best-practice guidance, and serves as a subject matter expert while managing client relationships and implementation projects with minimal supervision.

Provides independent technical support for a configurable member-management SaaS platform. Responsibilities include troubleshooting client issues, training users, communicating case status, documenting resolutions, managing escalations, and collaborating with Product Development on bugs. The role requires strong customer service, technical communication, critical thinking, multitasking, and familiarity with Microsoft tools, web technologies, networking, software applications, and ticketing systems.

Performs revenue accounting, financial close, account analysis, balance sheet and P&L reconciliations, revenue recognition, financial reporting, forecasting, and financial modeling. Supports audits, develops accounting policies and procedures, and collaborates with cross-functional teams. Requires strong knowledge of ASC 605/606, GAAP, IFRS, advanced Excel, and revenue accounting processes.

Leads financial planning, forecasting, modeling, and performance analysis for the go-to-market organization. Partners with Sales, Marketing, Customer Success, and Revenue Operations leaders on revenue growth, headcount, capacity, investments, productivity, and profitability. Provides executive reporting, develops SaaS and commercial KPIs, evaluates business cases, improves planning processes, and influences strategic decisions through actionable financial insights.

Manage a portfolio of existing B2B SaaS clients, driving renewals, retention, and account expansion. Responsibilities include conducting business reviews, monitoring account health, identifying churn risks, closing upsell and cross-sell opportunities, maintaining Salesforce records, tracking revenue targets, and coordinating with Customer Success, Support, Product, Marketing, and leadership. The role requires strong client relationship management, consultative selling, portfolio organization, and familiarity with CRM and sales engagement tools.

Owns a SaaS product area from market discovery through roadmap delivery, adoption, retention, and revenue outcomes. The role requires AI-native product management, customer research, KPI ownership, rapid prototyping, cross-functional alignment, and product strategy. Responsibilities include mentoring Product Owners and Product Managers, improving Agile practices, translating customer needs into initiatives, and partnering with engineering, sales, marketing, customer success, and leadership.

Manage client relationships throughout the customer lifecycle, support software adoption and onboarding, provide best practices, resolve concerns, coordinate renewal quotations and proposals, share lessons learned, and manage a book of business. The role requires strong communication, organization, analytical problem-solving, customer service, and proficiency with Microsoft Office tools. Some overnight travel is required.

Maintain and configure 75+ demo environments for enterprise sales opportunities. Responsibilities include environment setup, personalization, recurring QA and health checks, demo data management, issue escalation, documentation, task tracking, and ad hoc support for Solutions Engineers.

Develop new business in an assigned region through outbound prospecting, product demonstrations, pipeline development, and closing new accounts. Partner with marketing and sales teams on demand-generation campaigns, articulate product advantages, meet activity and revenue quotas, and support forecasting, reporting, CRM maintenance, and sales-cycle communications.

Designs and maintains cloud infrastructure using infrastructure-as-code, builds CI/CD pipelines, and improves reliability, scalability, security, monitoring, and deployment workflows. Troubleshoots infrastructure incidents, drives automation, manages observability tools, and contributes to DevOps standards and operational playbooks across cloud environments.