Jobs at Momentive Software

Partners with Account Executives to support sales opportunities through technical expertise, customized solution design, product demonstrations, presentations, RFP responses, and prospect support. Maintains demo environments and knowledge resources, troubleshoots technical issues, documents customer requirements, and provides product feedback to Product Management. Also supports evaluations, customer escalations, and newer Solutions Engineers while managing multiple opportunities independently.

Coordinate event marketing calendars, workflows, email campaigns, Salesforce campaign setup, user imports, email templates, campaign reporting, and proofreading of recruitment guides and marketing collateral. Serve as a point of contact for event partners when needed.

Drive outbound cross-sell prospecting within existing SMB client accounts, identify expansion opportunities, research buying signals, personalize multi-channel outreach, and book qualified meetings for sales representatives. Maintain accurate pipeline records and coordinate with Sales, Marketing, Client Success, and other go-to-market teams. The role requires strong communication, account research, CRM discipline, and the ability to manage high-volume outreach independently.

Manages relationships and customer experience for a portfolio of software clients. Drives onboarding, product adoption, retention, renewals, upselling, and account expansion while providing best practices and resolving concerns. Maintains a book of business, prepares renewal quotations and proposal responses, and ensures solutions support customers’ strategic objectives. Requires strong communication, analytical, organizational, relationship-building, and collaboration skills.

Supports application deployment, configuration, monitoring, troubleshooting, and production reliability across application, server, database, and network layers. Acts as a technical contact for clients and internal teams, manages support cases, analyzes logs, performs testing, writes basic scripts, and automates repetitive tasks. Maintains documentation, follows change management procedures, collaborates with engineering and infrastructure teams, and participates in rotational on-call support.

Provides nonscripted technical support for a member-management SaaS platform. Responsibilities include independently troubleshooting customer issues, training clients, communicating case status, documenting resolutions, managing escalations, and collaborating with Product Development on bugs. The role requires strong customer service, technical communication, critical thinking, multitasking, and familiarity with Microsoft tools, web technologies, ticketing systems, and basic networking.

Lead go-to-market and release marketing for assigned products: craft positioning, messaging, launches, enablement, and client engagement; produce sales/buyer assets; track launch and adoption metrics; partner cross-functionally to drive adoption and business outcomes.

Provides independent technical support for a member-management SaaS platform. Troubleshoots and resolves customer issues, trains clients, communicates case status, documents resolutions, and collaborates with Product Development on bugs and improvements. The role requires strong communication, critical thinking, multitasking, customer management, technical troubleshooting, and the ability to translate technical concepts for nontechnical users.

Respond to customer inquiries through ticketing, phone, and email; troubleshoot and replicate product issues; collaborate on resolutions; identify recurring problems; create or promote knowledge-base solutions; maintain customer satisfaction; and train customers on software usage.

Develops new business with mid-to-large companies by prospecting, building sales pipelines, conducting product demonstrations, closing accounts, and meeting activity and revenue quotas. Collaborates with marketing and sales teams on demand-generation campaigns, communicates product advantages, maintains forecasts and customer records, and supports the full sales cycle. Requires 3–4 years of telemarketing or inside sales experience, technology-industry sales experience, and strong communication and organizational skills.

Qualifies inbound leads, prospects for nonprofit and association clients through calls, email, social selling, and networking, and schedules discovery calls or demos for the sales team. The role involves researching prospects with ZoomInfo, conducting consultative conversations, maintaining Salesforce activity records, and learning sales fundamentals through structured training and coaching in a hybrid Atlanta environment.

Implements and configures software platforms for external clients, including database setup, customized development, data conversion, testing, troubleshooting, deployment, and technical training. Evaluates functional, technical, and reporting requirements, provides best-practice guidance, and serves as a subject matter expert while managing client relationships and implementation projects with minimal supervision.

Provides independent technical support for a configurable member-management SaaS platform. Responsibilities include troubleshooting client issues, training users, communicating case status, documenting resolutions, managing escalations, and collaborating with Product Development on bugs. The role requires strong customer service, technical communication, critical thinking, multitasking, and familiarity with Microsoft tools, web technologies, networking, software applications, and ticketing systems.

Manage a portfolio of existing B2B SaaS clients, driving renewals, retention, and account expansion. Responsibilities include conducting business reviews, monitoring account health, identifying churn risks, closing upsell and cross-sell opportunities, maintaining Salesforce records, tracking revenue targets, and coordinating with Customer Success, Support, Product, Marketing, and leadership. The role requires strong client relationship management, consultative selling, portfolio organization, and familiarity with CRM and sales engagement tools.

Maintain and configure 75+ demo environments for enterprise sales opportunities. Responsibilities include environment setup, personalization, recurring QA and health checks, demo data management, issue escalation, documentation, task tracking, and ad hoc support for Solutions Engineers.

Develop new business in an assigned region through outbound prospecting, product demonstrations, pipeline development, and closing new accounts. Partner with marketing and sales teams on demand-generation campaigns, articulate product advantages, meet activity and revenue quotas, and support forecasting, reporting, CRM maintenance, and sales-cycle communications.

Designs and maintains cloud infrastructure using infrastructure-as-code, builds CI/CD pipelines, and improves reliability, scalability, security, monitoring, and deployment workflows. Troubleshoots infrastructure incidents, drives automation, manages observability tools, and contributes to DevOps standards and operational playbooks across cloud environments.

Lead end-to-end SaaS implementation projects from kickoff through go-live. Conduct discovery, configure workflows and platform settings, support data imports, validate requirements, troubleshoot issues, and manage testing. Guide client administrators and executives, communicate timelines and risks, build trusted relationships, and deliver training and best practices. Collaborate with Client Success, Support, Sales, and Product while improving implementation playbooks, documentation, and processes.

Identify and engage association prospects through cold calls, email, LinkedIn, referrals, and other outbound channels. Conduct consultative conversations, educate prospects about the SaaS career center platform, qualify opportunities, and schedule meetings for Account Executives. Manage prospect activity and pipeline records in Salesforce, collaborate with sales and marketing, support lead-generation initiatives, and attend industry conferences. Build expertise in association technology, member engagement, workforce development, and non-dues revenue generation.

Leads and coaches National Account Managers to achieve revenue goals through consultative selling, account expansion, prospecting, and pipeline development. Oversees onboarding, performance management, forecasting, Salesforce hygiene, sales process improvement, and professional development. Partners cross-functionally with Marketing, Customer Success, Product, and Operations to improve retention, expansion, and acquisition. The hybrid role is based in Atlanta or Groton and requires up to 10% travel.