Concord sits at the center of the credit market ecosystem. We provide loan servicing, backup servicing, and capital markets administration for specialty finance lenders, institutional investors, and asset managers. Our clients include originators across fintech, solar, home improvement, equipment finance, and other specialty asset classes. When a lender needs a trusted partner to service their portfolio or a trustee needs real-time reporting, they call Concord.
Our Mission
We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios.
About the Role
The Project Coordinator supports operational and project delivery by managing the intake and triage of incoming requests, coordinating activities across the PMO, servicing teams, and ensuring clear communication with stakeholders. This role requires experience in the servicing industry, hands-on use of Jira, and a background in Business Analysis and Project Management activities to effectively support project execution.
Responsibilities:
- Manage and triage incoming project and enhancement requests across multiple platforms, ensuring accurate intake, prioritization, and routing
- Serve as the primary point of contact for new requests by clarifying scope, urgency, and business impact
- Use Jira to intake, track, manage, and report on requests, tasks, and project activities
- Collaborate with PMO team members and stakeholders to support operational needs and project delivery
- Support Business Analysis by gathering, documenting, and validating requirements as needed
- Assist with Project Management activities, including task and resource assignment
- Maintain project documentation
- Facilitate cross-functional communication to ensure alignment and timely updates
- Support governance, intake, and change management processes
- Ensure adherence to servicing processes, standards, and regulatory requirements
Requirements
- Bachelor’s degree or equivalent relevant work experience
- 2–5 years of experience in project coordination, project support, or a related role
- Experience in the servicing industry (e.g., financial services, loan servicing, mortgage servicing, or similar)
- Strong ability to assess, prioritize, and triage incoming requests
- Excellent organizational, communication, and time management skills
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short-Term & Long-Term Disability
- Wellness Resources
Top Skills
What We Do
Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. For over three decades, Concord has delivered award-winning financial technology and support for unparalleled efficiency, accuracy, and flexibility. Concord serves clients globally and operates facilities in the United States and Mexico.
To learn more about our comprehensive services, visit www.concordservicing.com.
