Jobs at Concord Servicing

Manage early- to mid-stage commercial lease and loan delinquencies through outbound contact, negotiation, ACH/payment processing, skip-tracing, documentation, and compliance with FDCPA and client guidelines to meet KPIs and protect portfolio performance.

Lead and build the go-to-market operations engine: own GTM systems (HubSpot, Clay, Apollo, Gong), scoring and AI agents, ABM and demand-gen data, pipeline attribution, board-level reporting, and a small onshore/nearshore team. Be hands-on building workflows and models, partner with marketing, sales, finance, and executive leadership, and drive governance, forecasting, and operational rigor across three business units.

Handle high-volume commercial loan and lease payoff requests: calculate and generate payoff statements, provide accounting posting instructions, coordinate with legal/default teams, manage client approvals and Salesforce tasks, document and improve payoff processes, participate in task forces, and ensure accuracy to protect the company from financial risk.

Owner of revenue operations initiatives from definition through adoption: scope and deliver cross-functional programs, document and enforce revenue processes and governance, manage outbound and event-driven demand generation, build attribution and win-loss analytics, and present insights to senior revenue leadership. Hands-on CRM configuration, campaign execution, and measurement to scale pipeline generation in specialty finance.

Senior individual-contributor responsible for enterprise cloud architecture with AWS primary and significant Azure assessment work. Lead architecture reviews, develop migration and rationalization plans for acquired Azure environments into LINK, enforce governance, ensure SOC 2 and PCI-DSS compliance, drive IaC/CI-CD adoption, document architectures for Product, and guide remediation, cost optimization, and networking design across hybrid cloud.

Monitor security alerts, triage and investigate incidents, review quarantined email, manage security tickets and documentation, assist with automation, report metrics, and support incident response with occasional off-hours escalation.

Support Information Security GRC activities including maintaining policies and procedures, collecting and organizing audit evidence for PCI DSS, SOC 1/2, and HIPAA, documenting workflows, assisting GRC automation using AI and scripting, collaborating with cross-functional teams, and contributing to compliance dashboards and reporting.

As an AI & Automation Specialist, you'll manage AI platforms, develop automation workflows, support user enablement, and ensure compliance with security standards.

Manage and resolve customer request forms (CRFs) by reviewing, tracking, escalating, and documenting cases; prepare trending and monthly reports; coordinate with Compliance, QA, Operations and Training; provide feedback, training support, and recommendations to improve policies and service quality.