Jobs at Concord Servicing

Handle compliance-related consumer communications and credit reporting disputes, maintain compliance records and CMS, prepare and file compliance reports, research and respond to agency complaints within deadlines, report exceptions to clients, and support testing and process improvements for adherence to policy and controls.

Serve as the operational hub for the Chandler office: manage communications, supplies, shipments, meetings, catering, visitor access, badging, and basic facilities coordination to maintain an organized, secure, and welcoming workplace.

Monitor security alerts, triage and investigate incidents, review quarantined email, manage security tickets and documentation, assist with automation, report metrics, and support incident response with occasional off-hours escalation.

Support Information Security GRC activities including maintaining policies and procedures, collecting and organizing audit evidence for PCI DSS, SOC 1/2, and HIPAA, documenting workflows, assisting GRC automation using AI and scripting, collaborating with cross-functional teams, and contributing to compliance dashboards and reporting.

Serve as primary client contact to build and maintain strong relationships, understand business objectives, provide strategic guidance, identify growth opportunities, monitor performance metrics, prepare reports, ensure timely service delivery, and resolve client issues.

Manage corporate client requests and payments, process returns/chargebacks, validate and upload sales data, generate KPI reports, maintain secure documentation, perform audits of consumer information, collaborate with teams to resolve issues, and propose process improvements to enhance client service and efficiency.

Manage and resolve customer inquiries submitted to the Resolutions inbox, document account activity, follow up until resolution, and escalate compliance-sensitive items. Collaborate with Operations, Compliance, and QA; train new team members; produce weekly and monthly trend and tracking reports; provide performance feedback and recommendations to improve policies, procedures, and service quality.

Contract Recruiter (1099) to manage full-cycle, high-volume hiring for Customer Service and Collections, plus operational and technical roles. Source, screen, pipeline candidates, coordinate interviews, maintain ATS records, extend offers, partner with hiring managers, and support employer branding in the Greater Phoenix/Scottsdale market. Initial 6-month engagement with possible extension.

Serve as the operational hub for the Scottsdale office, managing communications, supplies, shipments, cash processing, visitor access, event logistics, and facilities coordination to keep the workspace organized and support employees daily.

The Data Analyst transforms complex operational data into actionable insights, consolidates data for reporting, builds dashboards, and analyzes performance trends, improving processes and technology rollouts.

The Default Collector contacts customers to resolve delinquent accounts, ensures professional representation, updates account information, and adapts to change as needed.

Manage and resolve customer request forms (CRFs) by reviewing, tracking, escalating, and documenting cases; prepare trending and monthly reports; coordinate with Compliance, QA, Operations and Training; provide feedback, training support, and recommendations to improve policies and service quality.

As an AI & Automation Specialist, you'll manage AI platforms, develop automation workflows, support user enablement, and ensure compliance with security standards.