ModMed is hiring a driven Project Coordinator to join our positive, passionate, and high-performing Implementation team focused on managing implementation projects, activities and tasks of ancillary products, complete tasks according to deadlines created by Modernizing Medicine, advise clients on successful implementation methodologies, and deliver successful schedule resourcing. This is an exciting opportunity to support the Implementation team to successfully onboard new clients within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role:

• Own all aspects of project creation and administration within the assigned medical specialty.
• Advise clients of available resources during the implementation cycle.
• Follow service delivery standards, project plans, and related documentation to ensure a high level of success during the implementation process
• Provide regular internal communications regarding the resource availability to help the team ensure the client expectations are met by developing detailed work plans, schedules, project timelines, and status reports while advising and solutioning any resource constraints.
• Stay proactively engaged with the client to ensure the product or service is functioning as intended and adding expected value.
• Track and manage success through metrics such as client engagement scores, measures of churn, contract addendums and billable hours
• Maintain and monitor multiple simultaneous implementation projects in preparation for the kick-off to the Project Manager.
• Use independent thinking on all project deliverables ensuring the clients create an obtainable timeline avoiding escalations and management assistance.
• Provide responsive resource-scheduling support to our project management team who serve as primary points of contact for our core solutions implementations..
• Manage and onboard all relevant add-on service billable product implementations including activation and overseeing any necessary training ensuring client success 
• Ownership of all initial project kick off responsibilities and key stakeholder for the Sales to Client Services hand-off

Skills & Requirements:

• Requires 1-3 years of relevant experience.
• Project coordination experience preferred.
• Excellent communication skills, verbal and written.
• Ability to produce high KPI metric results and successful service delivery functions.
• Capability to efficiently complete tasks in a fast-paced environment
• Exceptional organizational skills and detailed oriented.
• Strong computer skills, including Google Docs and Microsoft Suite (Excel, Word, and PowerPoint).
• Experience with CRM, Salesforce, Cloud Coach, or similar products.
• Maintain the characteristics of quality customer service.
• Full understanding of desktop hardware, software applications, operating systems, and network connectivity.

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