Jobs at ModMed

Contribute to lead generation and outreach for a healthcare tech sales team: research accounts, build prospect lists, engage via phone/email/LinkedIn, shadow SDRs, and track activity in Salesforce and Groove to generate qualified leads.

Lead strategic planning and execution of trade shows, customer conferences, and corporate events. Manage event portfolios, budgets, vendors, and cross-functional stakeholders. Define event strategies and success metrics, present to leadership, analyze performance, and drive improvements in ROI, attendee experience, and event operations.

Lead and grow an India-based IT systems team while owning cloud infrastructure, identity, IaC, DR/BC, compliance (HIPAA/PCI/SOC), and global IT project delivery. Act as technical escalation, enforce SLAs and monitoring, and drive strategic, hands-on implementations to ensure 99.99% uptime.

Lead revenue accounting for ASC 606 compliance, manage month-end close, reconciliations, and reporting; support forecasting, KPIs, deal and contract reviews; liaise with auditors; lead and develop a revenue accounting team and drive process improvements and strategic projects.

Lead architecture and implementation of production-scale agentic AI and LLM systems, including multi-agent orchestration, production RAG, vector DBs, evaluation/observability, cost and capacity planning, incident response, and mentoring senior engineers.

Drive regional revenue growth for Modernizing Medicines RCM solutions by developing and executing strategic sales plans, managing the full sales cycle for large physician practices and health systems, building C-level relationships, coordinating with internal teams for onboarding, and representing the company at industry events.

Manage end-to-end Scribe upsell implementations and support new client onboarding. Coordinate cross-functional teams, administer project setup, schedule kick-offs, handle administrative requests, and use RPA tools to streamline processes and ensure timely, high-quality delivery.

Lead design and execution of future-state operating models across Customer Success. Drive journey architecture, capability design, scalability, automation, change management, executive roadmaps, and governance to deliver operational cost-savings and adoption.

Administer global RCM user access and permissions, manage third-party payer portal provisioning, develop automation macros/scripts, maintain gSuite/Google Drive and mmPM access, monitor offshore data security, coordinate with internal and offshore teams, and support security audits and troubleshooting.

Develop and maintain scalable backend services, APIs, and data layers using Ruby frameworks. Collaborate with Product, write tests (TDD), optimize databases, integrate message brokers, mentor engineers, and drive refactoring and documentation.

Serve as frontline support for clients via phone, email, and chat; troubleshoot software issues, perform root cause analysis, document and own cases, escalate when needed, collaborate cross-functionally, and suggest SOP improvements to enhance client experience.

Perform detailed audits and call reviews of RCM transactions to ensure compliance, document discrepancies, provide feedback and coaching, participate in FMEA process improvements, collaborate on calibration sessions, produce audit reports, and manage audit rebuttals and escalations.

Sell ModMeds real-world data solutions to life sciences clients by building relationships, managing full enterprise sales cycles, negotiating data license agreements, documenting activity in Salesforce, representing the company at industry events, and identifying account expansion opportunities.

Analyze and audit physician billing claims, monitor practice KPIs, identify trends and systemic issues, streamline cash flow through credentialing and ERA enrollment, collaborate with client-facing teams to implement improvements, and recommend workflow automations to improve revenue cycle performance and patient engagement.

Design, develop, and deliver training for Modernizing Medicine RCM software to clients and internal staff. Create materials, run virtual and on-site sessions, assess learner needs, provide ongoing support, collaborate with product and support teams, evaluate program effectiveness, and maintain RCM best-practice resources.

Handle high-volume billing cases, reconcile invoices with contracts, resolve disputes, maintain accounts receivable records, manage customer account updates, assist month-end close, and audit billing systems for accuracy and compliance.

Manage a team of Customer Success Managers for the Orthopedics vertical to drive adoption, reduce churn, identify upsell opportunities, and optimize customer experience. Set strategy, KPIs, forecasting, staffing and onboarding, mentor staff, collaborate cross-functionally, and ensure high customer satisfaction and revenue retention.

Generate and qualify inbound and outbound leads via calls, email, and social channels; research prospects; maintain Salesforce and outreach tools; hand off qualified opportunities to Regional Sales Managers; meet opportunity quotas while developing sales skills and healthcare product knowledge.

Lead GTM territory planning, CRM governance, and forecasting to scale sales operations. Drive territory modeling, RoE, pipeline hygiene, reporting accuracy, and cross-functional enablement to improve productivity and automation.

Support corporate governance, entity management, IPO readiness, and M&A transactions. Prepare board materials, maintain corporate records, manage entity filings, coordinate diligence and closings, and partner with executive leadership, finance, tax, HR, and external counsel to improve governance processes and legal operations.