Jobs at ModMed

Handle high-volume billing cases, reconcile invoices with contracts, resolve disputes, maintain accounts receivable records, manage customer account updates, assist month-end close, and audit billing systems for accuracy and compliance.

Manage a team of Customer Success Managers for the Orthopedics vertical to drive adoption, reduce churn, identify upsell opportunities, and optimize customer experience. Set strategy, KPIs, forecasting, staffing and onboarding, mentor staff, collaborate cross-functionally, and ensure high customer satisfaction and revenue retention.

Support demand generation campaigns for small and multi-site medical practices. Coordinate multi-channel assets, track funnel metrics (MQL/SAL/SQL/Pipeline), produce reports, maintain CRM and marketing automation data hygiene, manage budgets/vendors, align cross-functional teams, and liaise with Sales Development.

Generate and qualify inbound and outbound leads via calls, email, and social channels; research prospects; maintain Salesforce and outreach tools; hand off qualified opportunities to Regional Sales Managers; meet opportunity quotas while developing sales skills and healthcare product knowledge.

Drive ModMed's social presence by creating and publishing video-first content, growing online communities, engaging followers, advising marketing on social strategy, tracking performance metrics, and producing on-the-go authentic video featuring employees and customers.

Lead GTM territory planning, CRM governance, and forecasting to scale sales operations. Drive territory modeling, RoE, pipeline hygiene, reporting accuracy, and cross-functional enablement to improve productivity and automation.

Support corporate governance, entity management, IPO readiness, and M&A transactions. Prepare board materials, maintain corporate records, manage entity filings, coordinate diligence and closings, and partner with executive leadership, finance, tax, HR, and external counsel to improve governance processes and legal operations.

Manage a team of Customer Success Managers for an AI-powered clinical documentation product. Drive adoption, reduce churn, identify upsell, forecast at-risk customers, manage KPIs, mentor staff, and collaborate cross-functionally to optimize the customer journey and support revenue and retention goals.

Own and maintain the internal RCM reporting ecosystem: refresh and troubleshoot reports, scope and evaluate incoming requests, prevent redundant reports, validate data integrity, present insights to stakeholders, and collaborate cross-functionally to enable accurate financial and operational decisions.

Generate and qualify leads through outbound and inbound channels, conduct cold calls and email/LinkedIn outreach, research prospects, and schedule demos for Regional Sales Managers. Maintain lead documentation in Salesforce and engagement tools, hit qualified-opportunity quotas, and develop sales skills and healthcare product knowledge to communicate value and overcome objections.

Design, build, and maintain reliable data pipelines and data warehouse artifacts. Collaborate with engineering, product, and research teams to prototype solutions, document data products, and ensure quality and scalability.

Serve as the frontline technical support contact, troubleshoot software issues across phone/email/chat, document and own cases, escalate complex problems, collaborate with internal teams, suggest SOP improvements, and stay current on product updates.

Lead the Shared Services Platform (Identity and Payments), managing two Agile Release Trains. Build a platform-as-product culture, own architecture and operational SLIs/SLOs, drive integrations with Keycloak and Adyen, adopt AI-assisted development, and scale teams while ensuring reliability, security, and performance for critical identity and payment services.

Lead end-to-end sourcing and contracting for non-IT categories (professional services, HR, marketing, facilities); drive procurement transformation, digitization, and vendor analytics; build spend analytics and governance to improve cycle times and capital efficiency.

Manage medium-complexity EMR data conversion projects: extract, map, validate, and load legacy clinical data; troubleshoot datasets; test environments; coordinate with vendors and internal teams to ensure accurate migrations.

Lead design and implementation of cloud-native, scalable SaaS systems. Create architectural blueprints, drive multi-cloud migrations, standardize reusable frameworks, build prototypes and CI/CD standards, enforce SRE/DevSecOps practices, and mentor engineering teams to ensure resilient, secure, high-performance products.

Design and deploy autonomous, conversational AI agents for patient engagement: build multi-agent systems, integrate with EHRs/APIs, fine-tune models, implement safety guardrails and evaluation frameworks, and monitor production performance.

Lead and run the Agile Release Train (ART) as an RTE/Technical Program Manager: facilitate PI Planning and ART ceremonies, align engineering/product/business stakeholders, manage risks and dependencies, optimize value stream for SDLC and AI/ML lifecycles, implement metrics and dashboards, and use generative AI to automate reporting and surface data-driven insights while mentoring teams in SAFe and continuous improvement.

Design and validate enterprise RCM and practice management UX from ideation through delivery. Create flows, prototypes, and tests; conduct user research; ensure accessibility; collaborate with product, engineering, and stakeholders; use design systems and metrics to measure success. Strong portfolio required.

Support Senior Customer Success Managers by managing order forms, scheduling and preparing client meetings, tracking project timelines, maintaining CRM data (ChurnZero, Salesforce), generating reports, assisting renewals/CPQ quotes, preparing QBR/ABR materials, and driving cross-functional follow-up and process improvements to ensure client satisfaction.