Jobs at ModMed

Drives new customer acquisition for healthcare IT solutions within small specialty practices. Responsibilities include territory strategy, pipeline generation, consultative selling, product demonstrations, needs assessments, ROI discussions, complex negotiations, forecasting, objection handling, and closing net-new business. The role builds relationships with physicians and practice administrators, collaborates with internal teams, monitors market trends, and represents the company at industry events. Approximately 30% travel throughout the United States is required.

Generates qualified sales opportunities through outbound calls, email campaigns, LinkedIn outreach, and inbound lead follow-up. Researches prospects, communicates healthcare technology value, handles objections, schedules demonstrations for Regional Sales Managers, and maintains accurate activity records in CRM and sales engagement tools. The role requires meeting opportunity quotas, collaborating with marketing and sales, and developing foundational healthcare technology sales skills.

Own the full-cycle expansion sales process for existing healthcare practice clients. Identify operational challenges, recommend tailored practice management and clinical software solutions, conduct virtual demonstrations, develop proposals, close contracts, and coordinate transitions with internal teams. Maintain accurate opportunity tracking and revenue forecasts in Salesforce while building trusted relationships with healthcare stakeholders across an assigned territory. Domestic travel of up to 25% is required.

Lead the long-term architecture and governance of ModMed’s AWS cloud ecosystem. Design resilient, scalable, cost-optimized multi-region infrastructure; establish enterprise observability with Datadog and OpenTelemetry; evolve CI/CD and internal developer platforms; oversee Kubernetes and service mesh environments; embed security and compliance controls; and lead complex incident response and resilience initiatives. Mentor senior engineers, influence technology roadmaps, and provide strategic technical guidance to executive leadership.

Manages revenue accounting, ASC 606 compliance, month-end close, reporting, forecasting support, reconciliations, audits, controls, and revenue analysis. Partners with Sales, Customer Success, Legal, Deal Desk, FP&A, and business leaders on contracts and commercial activities. Leads and develops revenue accounting staff while improving systems, processes, reporting, and strategic initiatives such as M&A and implementations.

Designs, deploys, and administers AWS WorkSpaces and enterprise desktop-as-a-service infrastructure for a global workforce. Automates provisioning and lifecycle management with infrastructure as code, manages AWS networking and directory connectivity, implements security and encryption controls, optimizes endpoint performance, troubleshoots client issues, and monitors cloud usage and costs. The role also develops desktop images, optimizes WorkSpaces bundles, and supports Windows, macOS, web, and zero-client environments.

Develop scalable, globally accessible web applications and platforms for a cloud-based healthcare SaaS product. Apply Java/J2EE object-oriented development, SQL, relational databases, web standards, REST services, microservices, and cloud technologies. Participate in SAFe Agile/Scrum development, uphold architecture and quality standards, document solutions, solve complex problems, and coach engineering teammates.

Leads weekend cyber defense operations across digital forensics, incident response, threat intelligence, malware analysis, detection engineering, cloud and identity security. Commands high-severity incidents, performs memory and cloud forensics, develops automated detections and SOAR workflows, conducts threat hunting, manages digital risk protection, and recommends regulatory breach determinations. The role also mentors SOC analysts, coordinates legal and privacy stakeholders, manages MDR performance, and briefs executives.

Leads strategic, net-new customer acquisition for healthcare IT solutions within a specialty market. Builds territory strategy, generates pipeline, conducts product demonstrations and ROI discussions, manages complex sales cycles, forecasts revenue, negotiates contracts, and closes new business. Develops trusted advisor relationships by addressing practice workflows, revenue cycle, interoperability, and regulatory challenges. Collaborates with marketing, sales development, solutions engineering, and professional services teams. Domestic travel is approximately 30%.

Leads the design, development, and implementation of complex software features, APIs, microservices, and front-end components. Provides technical leadership, conducts code reviews, establishes coding standards, troubleshoots production issues, and mentors engineers. Collaborates with product and design teams to deliver scalable, secure, high-performance solutions while evaluating emerging technologies and contributing hands-on to development.

Own product analytics and telemetry as the source of truth for product performance, adoption, and platform utilization. Query and blend data across Databricks, Snowflake, PostgreSQL, WalkMe, and Datadog; build dashboards tracking adoption, funnels, utilization, and retention; connect telemetry to Jira initiatives; quantify ROI; define instrumentation governance; and present executive insights that guide roadmap prioritization.

Leads development of reliable, scalable healthcare integration services and API ecosystem capabilities. Designs and maintains software systems, owns delivery outcomes, collaborates with global engineering teams, improves technical and operational practices, and mentors junior engineers. Requires strong Java, Angular, Spring Boot, SQL, REST, and AWS skills, with healthcare interoperability experience in HL7 or FHIR preferred.

Provides post-sale support for approximately 20 healthcare client accounts, handling emails, cases, calls, claim reviews, patient balances, and demographic issues. Advises practice staff on revenue cycle best practices, resolves transactional questions within SLAs, identifies recurring problems, escalates complex issues, and recommends workflow, documentation, training, and risk-mitigation improvements. The role also identifies client pain points and potential expansion opportunities.

Lead and develop a software engineering team responsible for an enterprise IAM platform. Oversee architecture, identity services, testing, CI/CD, release quality, delivery schedules, operational metrics, SLA performance, and infrastructure automation. Collaborate with product, security, and compliance leaders while mentoring engineers and promoting AI-assisted development practices.

Lead the architecture and technical direction of an enterprise IAM platform securing millions of users. Design and maintain Keycloak extensions and Java services, implement OAuth 2.0, OIDC, SAML, SCIM, and fine-grained authorization, and integrate security monitoring with SIEM systems. Automate resilient infrastructure through Terraform, Ansible, Helm, and ArgoCD. Drive zero-downtime deployments, architecture reviews, RFCs, AI-assisted engineering practices, cross-functional collaboration, and mentorship of senior engineers.

Own the IAM platform’s product vision, roadmap, backlog, and execution strategy. Translate identity, security, compliance, and architectural requirements into prioritized epics and user stories. Coordinate engineering, cybersecurity, compliance, and business stakeholders while driving Agile ceremonies and GitOps delivery. Track uptime, authentication latency, onboarding, and audit-readiness metrics. Use AI tools to support technical specifications, acceptance criteria, requirements analysis, and product operations.

Manage a team of 6–10 product support specialists, oversee technical issue resolution and SLA adherence, optimize support workflows and knowledge bases, monitor service metrics, handle escalations, and collaborate with Product, Engineering, and QA to improve the software and customer experience.

Provides frontline B2B SaaS product support to Klara users through phone, email, and chat. Troubleshoots software issues, performs browser and API diagnostics, documents and escalates complex problems, authors knowledge-base content, collaborates cross-functionally, and recommends workflow improvements using AI productivity tools. The role requires strong customer communication, multitasking across support channels, and availability from 11 a.m. to 8 p.m. EST, including occasional weekends.

Software Engineering Interns contribute to frontend, backend, mobile, cloud, platform, SRE, or data engineering projects. Responsibilities include solving technical problems, building services and APIs, developing AI-assisted workflows, supporting infrastructure, creating data pipelines, and collaborating across teams. Interns work with technologies including Java, .NET, AWS, Docker, SQL, Python, and modern frontend frameworks while gaining mentorship and real-world development experience.

Coordinates end-to-end implementations of patient engagement software, managing project setup, resources, configurations, client communication, issue resolution, and administrative support. The role monitors multiple projects, supports Project Managers, assists with software builds and upsells, and uses RPA tools to improve workflows. It is designed as a progression path toward project management within client services and implementation.