Jobs at ModMed

Lead architecture and implementation of production-scale agentic AI and LLM systems, including multi-agent orchestration, production RAG, vector DBs, evaluation/observability, cost and capacity planning, incident response, and mentoring senior engineers.

Manage end-to-end Scribe upsell implementations and support new client onboarding. Coordinate cross-functional teams, administer project setup, schedule kick-offs, handle administrative requests, and use RPA tools to streamline processes and ensure timely, high-quality delivery.

Drive regional revenue growth for Modernizing Medicines RCM solutions by developing and executing strategic sales plans, managing the full sales cycle for large physician practices and health systems, building C-level relationships, coordinating with internal teams for onboarding, and representing the company at industry events.

Lead design and execution of future-state operating models across Customer Success. Drive journey architecture, capability design, scalability, automation, change management, executive roadmaps, and governance to deliver operational cost-savings and adoption.

Administer global RCM user access and permissions, manage third-party payer portal provisioning, develop automation macros/scripts, maintain gSuite/Google Drive and mmPM access, monitor offshore data security, coordinate with internal and offshore teams, and support security audits and troubleshooting.

Support demand generation campaigns for small and multi-site medical practices. Coordinate multi-channel assets, track funnel metrics (MQL/SAL/SQL/Pipeline), produce reports, maintain CRM and marketing automation data hygiene, manage budgets/vendors, align cross-functional teams, and liaise with Sales Development.

No specific responsibilities listed. Likely involves developing and maintaining ModMed's AI-enabled, specialty-specific cloud EHR platform, collaborating with cross-functional teams, and delivering high-quality software.

Lead WFM Analyst owns end-to-end workforce management: capacity planning, scheduling, intraday adherence, KPI tracking and dashboard automation. Builds supply-demand models, writes SQL, automates BI dashboards, advises leadership with executive reports, recommends staffing/hiring strategy, and drives cross-functional process and WFM system improvements.

Lead enterprise PMO to drive an organizational maturity roadmap, establish governance and executive operating rhythms, maintain integrated master plans, track budgets and risks, coordinate cross-functional stakeholders and executives, support controls and compliance upgrades, manage external partners, and enable change management to ensure disciplined execution of strategic initiatives.

Lead standardized in-person and virtual training and go-live support for small-to-medium allergy practices; provide post-go-live assistance, assess learner proficiency, maintain training records, and update content based on product changes and best practices.

Senior individual contributor embedding regulatory logic into an RCM AI platform. Convert billing regulations into programmatic requirements, ensure data privacy and integrity, govern AI outputs, assess regulatory risk, align Legal/Compliance/Operations, and maintain auditable controls for AI-driven revenue cycle workflows.

Own the roadmap for clinical documentation and adjacent practice workflows (tasking, document management, messaging). Define requirements, manage features through lifecycle, run releases/alpha-beta, collaborate with engineering, UX, QA, clinical SMEs and customers, and champion AI tools to increase velocity and quality.

Serve as frontline support for clients via phone, email, and chat; troubleshoot software issues, perform root cause analysis, document and own cases, escalate when needed, collaborate cross-functionally, and suggest SOP improvements to enhance client experience.

Design, build, and maintain Playwright-based UI and API automation frameworks. Own test strategy, write maintainable test code, integrate tests into CI/CD, apply generative AI for test creation, and mentor junior QA engineers.

Perform detailed audits and call reviews of RCM transactions to ensure compliance, document discrepancies, provide feedback and coaching, participate in FMEA process improvements, collaborate on calibration sessions, produce audit reports, and manage audit rebuttals and escalations.

Sell ModMeds real-world data solutions to life sciences clients by building relationships, managing full enterprise sales cycles, negotiating data license agreements, documenting activity in Salesforce, representing the company at industry events, and identifying account expansion opportunities.

Analyze and audit physician billing claims, monitor practice KPIs, identify trends and systemic issues, streamline cash flow through credentialing and ERA enrollment, collaborate with client-facing teams to implement improvements, and recommend workflow automations to improve revenue cycle performance and patient engagement.

Owns and manages post-sale customer escalations through the Account Management queue, advocates for client needs, collaborates cross-functionally to deliver solutions, monitors communication in Salesforce, identifies upsell opportunities, and may own a small book of business while maintaining positive customer experiences.

Lead a team of Site Reliability Engineers to design, automate, and operate scalable, secure AWS infrastructure. Drive SRE practices, observability (DataDog), CI/CD (Jenkins), IaC (Terraform/Ansible), Kubernetes orchestration, cost and performance optimization, and cross-functional collaboration.

Lead and scale a global RCM coding Center of Excellence: manage Team Managers and coders, standardize workflows, run quality reviews, analyze denial trends, deliver training and cross-functional solutions, and support hiring and onboarding to reduce denials and improve coding accuracy and revenue outcomes.