Jobs at ModMed

Own post-sale relationships for strategic healthcare clients, driving retention, expansion, adoption, and advocacy. Advise customers on product value, stabilization, training, and workflow improvements; monitor engagement and churn metrics; identify upsell opportunities; resolve escalations; document communications in Gainsight and Salesforce; lead customer health reviews; and support other customer success managers.

Provides frontline B2B SaaS product support to Klara users through phone, email, and chat. Troubleshoots software issues, performs browser and API diagnostics, documents and escalates complex problems, authors knowledge-base content, collaborates cross-functionally, and recommends workflow improvements using AI productivity tools. The role requires strong customer communication, multitasking across support channels, and availability from 11 a.m. to 8 p.m. EST, including occasional weekends.

Software Engineering Interns contribute to frontend, backend, mobile, cloud, platform, SRE, or data engineering projects. Responsibilities include solving technical problems, building services and APIs, developing AI-assisted workflows, supporting infrastructure, creating data pipelines, and collaborating across teams. Interns work with technologies including Java, .NET, AWS, Docker, SQL, Python, and modern frontend frameworks while gaining mentorship and real-world development experience.

Coordinates end-to-end implementations of patient engagement software, managing project setup, resources, configurations, client communication, issue resolution, and administrative support. The role monitors multiple projects, supports Project Managers, assists with software builds and upsells, and uses RPA tools to improve workflows. It is designed as a progression path toward project management within client services and implementation.

Leads and mentors software engineering teams developing scalable healthcare applications. Oversees design, development, testing, deployment, and maintenance while ensuring technical quality, security, and architectural standards. Partners with product, UX/UI, and stakeholders to deliver roadmaps, manages performance and career development, supports hiring and retention, and contributes to technical strategy and risk mitigation.

Design and implement scalable analytics/data models and dbt pipelines, manage Databricks, build dashboards and BI solutions, partner with business stakeholders, support CRM/marketing analytics, and explore GenAI/ML opportunities to deliver reliable, automated data products.

Drive revenue growth for revenue cycle management solutions across a strategic territory. Develop sales strategies, acquire and expand large healthcare accounts, manage the full sales cycle, build executive relationships, present tailored value propositions, forecast pipeline, collaborate on onboarding, monitor market trends, and represent the company at industry events. The role requires deep healthcare revenue cycle knowledge, strategic sales expertise, quota achievement, negotiation skills, and domestic travel up to 25%.

Manage and optimize AWS cloud infrastructure for security, scalability, reliability, performance, and cost efficiency. Lead monitoring and observability with DataDog, Kubernetes initiatives, infrastructure automation, GitOps, CI/CD improvements, incident response, troubleshooting, and cloud security compliance. Mentor junior engineers and collaborate with product, engineering, and operations teams to deliver resilient cloud-native systems.

Showcase ModMed’s EHR and ancillary healthcare software through clinical discovery, workflow analysis, and onsite or remote demonstrations. Partner with sales teams to advance opportunities, address clinical and operational needs, complete RFI/RFP materials, support sales and marketing events, and transition qualified clients to professional services. The role requires strong healthcare workflow knowledge, presentation skills, and up to 50% domestic travel.

Designs and builds production-grade Generative AI, LLM, Agentic AI, and RAG systems for healthcare workflows. Leads architecture from prototype through production, including AI agents, orchestration, evaluation, guardrails, observability, security, and cost optimization. Establishes reusable AI engineering standards, mentors engineers, influences technical direction, and partners with Product, Engineering, Data Science, and healthcare experts. The role also emphasizes responsible, explainable, privacy-conscious AI systems and scalable cloud deployment.

Plans, coordinates, and executes trade shows, conferences, customer events, and internal events. Manages logistics, vendors, budgets, contracts, timelines, branding, sponsorships, and on-site operations. Collaborates with marketing, sales, customer success, product, executives, and external partners. Tracks attendance, leads, engagement, ROI, expenses, and post-event improvements while ensuring exceptional attendee experiences and efficient delivery.

Ensure product quality across the SDLC by performing manual and automated testing of web applications, conducting code reviews, collaborating with developers to resolve defects, participating in Agile ceremonies, maintaining test documentation, and supporting CI/CD and security testing practices.

Lead the long-term architecture and governance of ModMed’s AWS cloud ecosystem. Design resilient, scalable, cost-optimized multi-region infrastructure; establish enterprise observability with Datadog and OpenTelemetry; evolve CI/CD and internal developer platforms; oversee Kubernetes and service mesh environments; embed security and compliance controls; and lead complex incident response and resilience initiatives. Mentor senior engineers, influence technology roadmaps, and provide strategic technical guidance to executive leadership.

Manages and negotiates high-volume commercial agreements, including SaaS subscriptions, MSAs, SOWs, NDAs, DPAs, and BAAs. Supports Sales and Procurement with deal enablement, contract workflows, risk reviews, healthcare compliance, CLM administration, templates, reporting, audit readiness, and process training. Coordinates with Security, Privacy, Finance, and Customer Success while escalating non-standard risks to attorneys.

Provides software support to EMR users by handling inbound inquiries, troubleshooting application issues, documenting and replicating bugs, educating clients, and coordinating escalations. The role supports either clinical or practice management teams, requires strong communication and prioritization skills, and involves handling 25 or more calls daily. It is a hybrid position based in Boca Raton, Florida, with onsite work three days weekly for local employees.

Provides software support to EMR users by handling inbound inquiries, troubleshooting and documenting application issues, educating clients, coordinating cross-functional resolution, and escalating reproducible bugs. The role requires strong communication, prioritization, follow-up, and familiarity with Apple platforms and bug-tracking tools. Comprehensive training is provided for assignment to Clinical or Practice Management Support. This is a hybrid position based in Boca Raton, Florida.

Generates qualified sales opportunities through inbound and outbound prospecting, cold calls, email campaigns, and LinkedIn outreach. Researches prospects, communicates product value, overcomes objections, qualifies leads, schedules demonstrations for Regional Sales Managers, and maintains accurate activity records in sales tools. The role requires meeting opportunity quotas while developing healthcare industry knowledge and foundational sales skills.

Generate qualified sales opportunities through inbound and outbound prospecting, including cold calls, email campaigns, LinkedIn outreach, lead research, qualification, and scheduling product demonstrations. Maintain accurate activity records in CRM and sales engagement tools, meet opportunity quotas, collaborate with marketing and sales teams, and develop healthcare technology and consultative selling expertise.

Leads enterprise AI and data governance, including AI allowlist management, data classification, DSPM/DLP requirements and validation, data-flow tracking, privacy assessments, vendor risk reviews, and policy evolution. Partners with Legal, Security, and Engineering to implement privacy-by-design and align governance with GDPR, CCPA, NIST AI RMF, and the EU AI Act.

Leads global public relations, external communications, corporate reputation, crisis communications, analyst relations, executive thought leadership, social media, employee advocacy, and customer advocacy programs. Advises executive leadership, manages agencies and a six-person team, oversees a seven-figure budget, integrates AI and analytics into PR operations, and develops performance metrics tied to market positioning, brand awareness, and commercial growth.