Jobs at ModMed

Leads internal and global medical coding teams, overseeing workflows, audits, quality assurance, compliance, vendor performance, denial mitigation, and process improvement. Serves as a multispecialty coding subject matter expert, resolves complex coding queries, develops SOPs and training materials, supports client communications, and manages recruiting, coaching, performance reviews, and team development.

Leads the architecture and evolution of AWS-based cloud infrastructure, establishing reliability, scalability, observability, security, and cost-efficiency standards. The role drives Kubernetes optimization, Jenkins CI/CD automation, Terraform and Ansible infrastructure as code, and DataDog observability. It serves as the escalation point for complex incidents, leads post-mortems, ensures HIPAA and SOC 2 compliance, mentors engineers, and influences technical strategy across engineering, product, and business teams.

Analyze business and financial data, build and maintain financial models, and develop financial plans and reports. Perform budgeting, forecasting, and variance analysis, present findings to leadership, partner with executives on recurring and ad hoc analyses, assess industry trends, and create automated reporting and forecasting tools.

Manage and optimize AWS and Azure cloud infrastructure, build CI/CD pipelines, provision infrastructure with Terraform and Ansible, and manage Kubernetes environments. Improve monitoring, observability, performance, security, compliance, and cost efficiency using Datadog and automation. Enable developer self-service through GitOps, APIs, UIs, and tooling. Troubleshoot incidents, resolve complex cloud issues, mentor junior engineers, and lead DevOps initiatives.

Leads a team delivering Customer Success reporting, dashboards, KPI frameworks, and operational analytics. Oversees reporting accuracy, data integrity, recurring metrics, workflow improvements, and automation. Partners with Customer Success and services leadership to translate business needs into analytical requirements, prioritize initiatives, standardize reporting methodologies, and communicate performance insights. Coaches analysts, manages workload and development, and supports data-driven operational decision-making and scaling.

Own the Practice Management product backlog and translate healthcare business needs into AI- and automation-driven features. Define functional requirements, technical specifications, workflows, and validation metrics; use SQL to investigate data and identify operational bottlenecks. Collaborate with Engineering and Product Management, coordinate alpha and beta programs, support release readiness, and create documentation and training materials. The role requires healthcare or practice management expertise, strong communication, analytical rigor, and an automation-focused mindset.

Provide frontline phone, email, and live chat support for healthcare software clients. Troubleshoot and resolve software issues, own and document tickets, escalate complex problems, collaborate cross-functionally, communicate professionally, and recommend process improvements. Maintain current knowledge of product updates, workflows, and medical technology best practices.

The job description does not provide specific responsibilities or qualification requirements. The role is for a Senior Software Engineer supporting ModMed’s AI-enabled, specialty-specific cloud healthcare platform and electronic health record products.

Lead an Agile Release Train by facilitating PI Planning and ART ceremonies, coordinating engineering, product, architecture, and business stakeholders, and managing risks, dependencies, impediments, and delivery metrics. Shape technical roadmaps, support capacity planning, mentor teams in SAFe practices, and drive continuous improvement across SDLC and AI/ML lifecycles. Use generative AI to automate reporting, analyze program data, identify bottlenecks, and improve predictability.

Lead and scale a global RCM coding Center of Excellence: manage Team Managers and coders, standardize workflows, run quality reviews, analyze denial trends, deliver training and cross-functional solutions, and support hiring and onboarding to reduce denials and improve coding accuracy and revenue outcomes.

Lead a team of Site Reliability Engineers to design, automate, and operate scalable, secure AWS infrastructure. Drive SRE practices, observability (DataDog), CI/CD (Jenkins), IaC (Terraform/Ansible), Kubernetes orchestration, cost and performance optimization, and cross-functional collaboration.

Lead global strategy and operations for AI-powered client enablement, training, and digital adoption. Build and scale LMS/DAP ecosystems, drive digital transformation of client journeys, optimize learning content and delivery, and align enablement with GTM to reduce friction and accelerate revenue. Manage a 200+ team across education, training services, and client enablement.

Lead strategy and execution for Customer Success Shared Services: redesign operating models, govern CS tech stack, drive AI/automation and PMO delivery, direct enablement and change management, establish telemetry and metrics, and build/scale a 30+ person team while partnering with cross-functional executive leaders.

Manages RCM client success teams, ensuring exceptional service, client satisfaction, KPI improvement, retention, growth, and long-term relationships. Coaches Enterprise Client Advisors, Client Advisors, and Leads; identifies operational improvement opportunities; and partners with senior leadership to scale assigned specialties and verticals.

Develop and optimize integrated digital customer journeys across websites, content, and media channels. Analyze web analytics, heatmaps, A/B testing, and qualitative insights to identify performance drivers and recommend growth strategies. Partner with paid media, email, events, content, UX, creative, and technical teams to improve digital experiences and conversion paths. Establish KPIs, ROI frameworks, and testing roadmaps while monitoring emerging trends in search, social media, healthcare technology, UX, and AI.

Design, develop, and maintain scalable, globally accessible healthcare SaaS applications using Java/J2EE, microservices, and relational databases. Work in SAFe Agile/Scrum teams, leverage cloud platforms (AWS/Azure), ensure quality, architecture, and documentation, and coach/mentor other engineers.

Provides advanced technical support for complex SaaS healthcare applications. Responsibilities include troubleshooting logs, browser tools, APIs, and data; leading customer meetings and root-cause analysis; coordinating with engineering, QA, and product teams; managing escalations and KPIs; mentoring junior specialists; and improving support processes, workflows, macros, and knowledge-base content.

Perform production medical coding for multi-specialty clients, resolve coding denials, analyze denial trends to recommend workflow improvements, and act as a subject-matter resource for internal teams to improve accuracy and operational speed.

Own key customer accounts as the primary relationship manager and strategic consultant. Assess workflow needs, recommend solutions, manage escalations, drive product adoption and retention, identify upsell opportunities, support customer success milestones, create SOPs, and coordinate cross-functional issue resolution. The role requires medical practice workflow knowledge, advanced product expertise, strong communication, independent decision-making, and proficiency with customer success and analytics tools.

Lead, coach, and scale an SDR team to drive qualified pipeline for specialty-focused segments. Set KPIs, monitor performance, implement coaching and process improvements, partner cross-functionally with Sales, Marketing, and RevOps, use Salesforce and analytics to track results, recruit and onboard SDRs, and forecast pipeline contribution while fostering an inclusive, high-performing team culture.