Under general supervision, responsible for working within a multidisciplinary team providing clinical care to community child, adolescent, and adult outpatients with serious mental illness, substance use disorder, and other co-morbid conditions. This is a grant funded position sponsored by the Texas Child Mental Health Care Consortium (TCMHCC). TCMHCC was created by the 86th Texas Legislature to leverage the expertise and capacity of the health-related institutions of higher education to address urgent mental health challenges and improve the mental health care system in this state in relation to children and adolescents. TCHATT (Texas Child Health Access Through Telemedicine), is one initiative of the TCMHCC and is designed to partner with school districts to provide mental and behavioral health care access to all students in the state of Texas.
This position will be a hybrid position working remote and/or on campus. Candidate being considered would need to live in SA, TX to be considered for both trainings and occasional required meetings.
Responsibilities· Handles and answers external and internal phone calls including transferring calls to the appropriate departments.
· Manage clinic appointments according to the providers’ schedules and protocols.
· Triages calls, medications/refills and facilitates patient needs, and documents all communication into the EMR system.
Performs Data Entry
Maintains regular contact with each assigned patient to monitor responses to services and identify problem areas.
Responsibility may include crisis interventions as needed.
Ensure projects run smoothly by overseeing workflow, scheduling assignments, evaluating the course of the project and reporting its status to the management and stakeholders.
Creates project plans and timelines to ensure adherence to established guidelines and ensures projects are administered according to protocol.
Coordinates and organizes project activities to include training and data management.
Tracks progress, identifies and resolves obstacles.
Provides status updates on the progress of the project/assigned tasks.
Ensures effective preparation and delivery of all projects, meetings and production of all necessary documentation.
Serves as the project liaison between the various departments and stakeholders.
Participate in project design meetings and propose improvements if necessary
- Performs all other duties as assigned.
General program knowledge to plan, organize, and control resources, procedures, and timing for an administrative or business process.
Solid organizational skills, including coordination, multi-tasking and time management.
Strong verbal, written and interpersonal communication skills.
Extensive knowledge of common Microsoft Office software (Word, Excel, PowerPoint, MS-Project, Outlook, etc.).
Strong focus on quality assurance with attention to detail and ability to apply protocols.
Ability to work independently to collect, research and organize data.
Strong problem-solving skills and ability to meet deadlines.
Time management and leadership skills.
EDUCATION:
- Bachelor's degree in a related field is required.
EXPERIENCE:
- Three (3) years of directly related experience is required.
LICENSE AND CERTIFICATION:
- CPR Certification
Skills Required
- Bachelor’s degree in a related field
- Three years of directly related experience
- General business knowledge for planning, organizing, and controlling resources, procedures, and timing
- Strong organizational, coordination, multitasking, and time-management skills
- Strong verbal, written, and interpersonal communication skills
- Extensive knowledge of Microsoft Office, including Word, Excel, PowerPoint, Microsoft Project, and Outlook
- Quality assurance focus, attention to detail, and ability to apply protocols
- Ability to work independently to collect, research, and organize data
- Strong problem-solving skills and ability to meet deadlines
- Team-management and leadership skills
- Residence in San Antonio, Texas, for training and occasional required meetings
What We Do
UT Health San Antonio™, one of the country’s leading health sciences universities, is the leader in south/central Texas funding for the National Institutes of Health (NIH). The university’s schools of medicine, nursing, dentistry, health professions and graduate biomedical sciences have produced more than 33,000 alumni. The $806.6 million operating budget supports four campuses in San Antonio and Laredo, and is the primary driver of its community’s $37 billion biomedical and health care industry. For more information on the many ways “We make lives better®,” visit uthealthsa.org.
