KEY RESPONSIBILITIES
Reporting to the Operations Manager, and as an integral part of Questel’s Language Solutions Team, this role is responsible to provide support to the Operations and Sales teams by managing various aspects of the document translation lifecycle, assisting with new interpretations requests, and processing new orders.
You will be involved in the following activities:
- Assist operations team with launching new projects
- Initiate tasks for rush requests
- Pre-process files before delivery to the translator, ensuring that the translator receives complete, organized files
- Conduct postproduction quality assurance checks, and clearly communicate any issues to project managers
- Source translation teams, administer tasks and monitor progress on behalf of the project manager
- Prepare final delivery packages
- Maintain accurate, up-to-date project records
- Collaborate with operations team to ensure client specifications are met
- Manage project resources
- A support operations team with other tasks, as needed, such as importing/exporting files
- Monitor assigned projects to ensure all projects have been accepted by vendors
- Monitor group inboxes and assign an email to appropriate personnel
- Report unaccepted/unassigned projects to department managers
- Assist with feasibility requests
- Manage projects end-to-end that meet or exceed client requirements
- Work on special projects and other duties as assigned by management
REQUIRED PROFILE
Education and experience:
- Proficient in all Microsoft Office applications
- Able to handle multiple demands, delays, or interruptions, while still maintaining accuracy and timeliness
- Demonstrate initiative, persistence, ability to problem-solve, and enthusiasm for learning
- Excellent written and oral communication skills, using professional tone and language; tactful and diplomatic with a clear, straightforward, courteous, and cooperative manner when dealing with others
- Detail-oriented, thorough, accurate, and able to work quickly and steadily in a focused manner
- Strong analytical, troubleshooting, and decision-making abilities, and creative thinking to readily offer client solutions
- Previous internship or experience in a fast-paced office setting
- Fluent in English, fluency in another language, other than English, is preferred but not required
Personal attributes:
-Consistently standing and/or sitting with the ability to meet with other team members
-Consistently operating a computer and other office productivity machinery
-Remembering names and details
-Maintaining confidentiality of all information that is or will be confidential and proprietary to Questel or Questel’s
clients
Skills Required
- Proficiency in all Microsoft Office applications
- Ability to manage multiple demands, delays, or interruptions while maintaining accuracy and timeliness
- Initiative, persistence, problem-solving ability, and enthusiasm for learning
- Excellent written and oral communication skills with a professional, tactful, diplomatic, and cooperative manner
- Strong attention to detail, thoroughness, accuracy, and ability to work efficiently
- Strong analytical, troubleshooting, decision-making, and creative-thinking abilities
- Previous internship or experience in a fast-paced office setting
- Fluency in a language other than English
- Ability to maintain confidentiality of company and client information
What We Do
Questel is a true end-to-end intellectual property solutions provider serving 20,000 organizations in more than 30 countries for the optimal management of their IP assets portfolio. Whether for patent, trademark, domain name, or design, Questel provides its customers with the software, tech-enabled services, and consulting services necessary to give them a strategic advantage. We use state-of-the-art technology such as artificial intelligence, big data, or blockchain, powered by an unparalleled network of international experts, to optimize the maintenance of any IP asset while streamlining the internal processes of our corporate and law firm clientele. These solutions, when combined with our IP cost management platform, deliver clients an average savings of 30-60% across the entire prosecution budget. Beyond IP, Questel’s mission is to facilitate the development of innovation in an efficient, secure, and sustainable way
