Project Coordinator III

Job Description:

The ITAD Project Coordinator (PC) is a key member of the Edge Network Services team, responsible for managing and executing global IT Asset Disposition (ITAD) activities. This role serves as the main interface for ITAD operations, ensuring compliance, efficient logistics, vendor performance, and customer service excellence. 

This position is located in Menlo Park, CA.

Roles and Responsibilities:

• Lead and coordinate day-to-day ITAD activities across global data center and edge site footprint, including scheduling, tracking, and reporting on asset disposition tasks.

• Ensure all ITAD processes adhere to compliance standards and local regulations, including secure data destruction, documentation, and issuance of Certificates of Destruction (COD).

• Manage the end-to-end logistics of IT asset movements, including RMAs, reverse logistics, and coordination of shipments with vendors and internal teams.

• Act as the primary point of contact for ITAD vendors globally, monitoring performance, facilitating operational reviews, and driving continuous improvement in service delivery.

• Provide excellent support to internal stakeholders and external partners, resolving issues, answering inquiries, and maintaining clear communication channels.

• Oversee ticketing systems to ensure timely resolution of ITAD-related requests and adherence to defined SLAs.

• Track and reconcile IT asset inventories, maintain accurate records, and support audit activities.

• Identify trends, recurring issues, and opportunities for automation or tooling enhancements. Update documentation and introduce innovative ideas to improve efficiency and compliance.

• Monitor key metrics, prepare reports for management and vendor reviews, and deliver actionable insights to drive operational excellence.

• Support incident response for data-bearing device handling, escalate security or compliance issues, and participate in SEV reviews as needed.

Required Qualifications/Skills:

• 2–4 years of experience in IT asset disposition, logistics, project coordination, or related field

• Strong knowledge of compliance, auditing, and regulatory requirements for IT asset management

• Experience with RMAs, reverse logistics, and vendor coordination

• Familiarity with project management and ticketing software (e.g., Asana, Jira, Smartsheet)

• Excellent communication and customer service skills

• Ability to work independently and collaboratively in a fast-paced, global environment

• Strong multitasking, prioritization, and problem-solving abilities

• High level of professionalism, confidentiality, and attention to detail

Preferred (but not required) experience and qualifications:

• Project Management certification (e.g., PMP, CAPM) or equivalent experience

• Experience with automation tools and process improvement initiatives

• Bachelor’s degree or equivalent

• Prior experience in data center, colocation, or IT logistics environments

Salary Range

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law