Project / Business / Operations Analyst

Posted 2 Days Ago
Cleveland, OH, USA
In-Office
Mid level
Information Technology • Consulting
The Role
Analyze and document business and IT processes, identify gaps, gather and maintain requirements, create process maps, support testing and implementation, and assist the Project Manager throughout project phases while coordinating with stakeholders and resolving issues.
Summary Generated by Built In
Company Description

We help Procurement and Recruiting departments faced with the challenge of filling multiple IT-related openings for either long-term employment, or short-term projects. They need to find reliable candidates, with the right expertise, quickly and at the right cost to enable their company to remain competitive, and to increase profit and efficiency.

Stefanini provides the IT contract resources you need to implement crucial projects, handle short-term assignments, or fulfill long-term placements. Our IT staffing services free you from the challenges of finding, recruiting, training and retaining high-quality professional staff, and allow you to focus on managing your business growth.

We provide the ongoing skill development to ensure that professionals placed at your site are trained in leading technologies to support your information technology hardware, software, and network infrastructure. Augment your staff for short or long-term engagements, or for specialized expertise on specific projects.

We have more than 25 years of staffing industry knowledge and can provide you with superior

candidates to match your technical and professional needs.

Job Description

Document and identify gaps in IT and business processes through process mapping to illustrate current and future state. Identify and analyze business problems and defines the scope of activities required to address the issues, including requirement definition, process review, impact assessment and operational streamlining where appropriate. Is involved in all aspects of projects, including documentation of project needs, analysis/research of needs and possible solutions, identifying technology and business solutions, gathering, documenting and updating business requirements; reviewing workflow process mapping; developing business testing strategies and working with project members to execute the test plan, recommending preferred solutions, and implementing recommendations. Manages project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps. Assess, research, analyze and document sponsor/stakeholder needs. Supports the Project Manager in planning, executing, controlling and closing phases. Develop and maintain strong relationship with business partners and internal/external team members. Identify issues and escalates/manages resolution as required. Coordinates and provides support to the business with the process implementation. Perform other duties as assigned

Qualifications

  • High School Degree and Bachelors degree in Business, Finance, Engineering, Science or Math is desirable or equivalent work experience required. 3 to 6 years experience
  • Experience in most facets of project lifecycle; proficient comprehension of project management methodologies; genuine commitment to project environment and discipline
  • Experience in Information Technology preferred. Skills and Competencies: Ability to quickly learn organizational structure, business strategies and processes
  • Knowledgeable on business process modeling, process mapping. 
  • Capable of writing clear and well structured business requirements documents. 
  • Contributes to the development of detailed level process maps to facilitate requirements gathering, gap analysis and for training use.
  • Ability to resolve minor conflicts/issues using different tactics for prior to escalation. 
  • Work with team members to understand the needs of the project. 
  • Strong verbal and written communication skills. 
  • Strong facilitation and presentation skills

Additional Information

Duration: 2 Months

Skills Required

  • High school diploma or equivalent work experience
  • Bachelor's degree in Business, Finance, Engineering, Science or Math
  • 3 to 6 years experience
  • Experience in most facets of the project lifecycle and project management methodologies
  • Knowledge of business process modeling and process mapping
  • Ability to write clear, well-structured business requirements documents
  • Ability to develop detailed process maps to support requirements gathering and training
  • Ability to resolve minor conflicts and escalate as needed
  • Strong verbal and written communication skills
  • Strong facilitation and presentation skills
  • Experience in Information Technology
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The Company
HQ: Jaguariúna
22,928 Employees

What We Do

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX). Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals. We believe technology can revolutionize a company and innovation is essential to foster development and competitiveness. We also value new ideas and the power of an open mind, so we recognize every talent is essential to the quality of our projects and especially to our progress

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