WHAT YOU'LL DO:
- Act as the primary point of contact for EMEA clients, including agencies, publishers, and advertisers, building strong long-term strategic relationships
- Lead end-to-end onboarding, platform training, and ongoing enablement on Semasio’s Semantic Targeting Platform and the broader programmatic ecosystem
- Review campaign briefs, recommend targeting strategies, build custom segments, and monitor performance to deliver optimisations and ensure successful campaign delivery
- Provide hands-on technical support, troubleshooting issues through the internal ticketing system and partnering with Product and Engineering as needed
- Analyse client usage and engagement data to identify opportunities for increased platform adoption and develop strategic plans and business cases to scale accounts
- Identify and drive upsell and cross-sell opportunities while delivering insights, reports, and regular check-ins to support client growth and retention
- Serve as a strategic advisor by sharing market trends, campaign ideation, and education on ACR and contextual targeting, and by feeding client needs into product roadmap discussions
- Contribute to internal knowledge-sharing and training initiatives to strengthen team capabilities and support cross-functional collaboration.
WHO YOU ARE:
- 2 to 4 of experience in customer success, account management, or technical support, ideally within the ad tech or programmatic media industry
- Experience with DSPs and SSPs, including hands-on campaign setup, delivery monitoring, and optimisation is preferable
- Strong technical understanding of data, targeting methodologies, and digital advertising platforms
- Excellent communication and client-facing skills, with a proactive, solution-oriented approach
- Comfortable presenting complex technical concepts in an easy-to-understand, value-driven manner
- Experience conducting product training and leading onboarding sessions
- Strong analytical and problem-solving skills with an ability to turn data into insights
- Collaborative team player who thrives in a fast-paced, dynamic environment
Top Skills
What We Do
Television remains a vibrant cultural influence and an essential source of entertainment and information worldwide. Tremendous growth in content choices, and viewing platforms that allow us to watch anything, anytime, on any screen, has actually made it harder for viewers to discover and keep up with all the great programming available. It’s also more competitive for content providers to keep your attention, and for marketers to make strong, measurable connections with their target consumers.
Technology that improves the viewing experience, enables content discovery, and addresses audience fragmentation across screens will strengthen television’s business model and relevance to consumers. Data is at the center of any solution to make TV better.
Samba TV's technology is built into Smart TVs and easily maps to smart phones and tablets. By recognizing what's on screen, Samba TV learns what viewers like and using machine learning algorithms, enables discovery of shows and actors in a whole new way. Likewise, our data and measurement products are transforming the way stakeholders across the media landscape are thinking about their business. Given the dramatic growth in streaming services, connected devices, time-shifting, and multi-screen viewership, our data products solve real problems and create a meaningful competitive advantage for our clients.
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