WHAT YOU'LL DO:
- Support day to day account management for EMEA clients, including media agencies, advertisers, and platform partners, under the guidance of senior team members
- Assist with client onboarding and platform training on Semasio’s Semantic Targeting Platform and broader programmatic tools
- Help manage campaign setup, delivery monitoring, and basic optimisation, escalating issues and recommendations as appropriate
- Provide first line support for client questions and technical issues via the internal ticketing system, collaborating with Product and Engineering when needed
- Review campaign briefs and assist in recommending targeting strategies and building standard segments
- Monitor campaign performance and delivery, flagging risks, underdelivery, or optimisation opportunities to senior account managers
- Prepare regular reports, performance summaries, and insights to support client checkins and reviews
- Maintain accurate account documentation, notes, and internal trackers
- Support senior team members in client meetings, QBRs, and internal planning sessions
- Stay up to date on programmatic trends, Samba TV products, and contextual targeting best practices
- Collaborate with internal teams to ensure a positive client experience and smooth campaign execution
WHO YOU ARE:
- 1 to 2+ years of experience in account management, customer success, campaign operations or a similar role within ad tech, digital media, or programmatic advertising
- Basic understanding of programmatic advertising concepts, including DSPs, SSPs, and digital campaign workflows
- Some hands on experience supporting campaign setup, monitoring, or reporting is preferred
- Strong written and verbal communication skills, with confidence engaging with clients via email and calls
- Detail oriented with strong organisational skills and the ability to manage multiple tasks simultaneously
- Analytical mindset with an interest in campaign performance and data driven decision making
- Eagerness to learn technical platforms and grow expertise in programmatic and contextual advertising
- Collaborative team player with a proactive and positive attitude
Top Skills
What We Do
Television remains a vibrant cultural influence and an essential source of entertainment and information worldwide. Tremendous growth in content choices, and viewing platforms that allow us to watch anything, anytime, on any screen, has actually made it harder for viewers to discover and keep up with all the great programming available. It’s also more competitive for content providers to keep your attention, and for marketers to make strong, measurable connections with their target consumers.
Technology that improves the viewing experience, enables content discovery, and addresses audience fragmentation across screens will strengthen television’s business model and relevance to consumers. Data is at the center of any solution to make TV better.
Samba TV's technology is built into Smart TVs and easily maps to smart phones and tablets. By recognizing what's on screen, Samba TV learns what viewers like and using machine learning algorithms, enables discovery of shows and actors in a whole new way. Likewise, our data and measurement products are transforming the way stakeholders across the media landscape are thinking about their business. Given the dramatic growth in streaming services, connected devices, time-shifting, and multi-screen viewership, our data products solve real problems and create a meaningful competitive advantage for our clients.
