Program Manager Summary
The Program Manager will be accountable for the successful completion of InterSystems Corporation TrakCare implementation projects on a regional basis, holding immediate responsibility for overseeing the projects within their region through a network of local Project Managers.
The Program Manager is responsible for working with the Project Manager to initiate and maintaining the relationship between InterSystems and the Customer Project Manager (or nominated representative) throughout the Project implementation cycle.
As well, is responsible for the business unit in the financial and operational matters of one program.
Key Responsibilities
- Be the ambassador to the customers for whom he/she is implementing solutions and the escalation point between the customer and the Professional Services Director.
- Oversee and manage multiple projects at the same time, provide leadership and guidance to the project team; use influential and persuasive skills to mobilize internal and external resource to achieve the necessary results.
- Monitoring of the Project implementation timescales and resources with the local Project Manager, to ensure the project is achieving milestones and remains within budget.
- Determine the development requirements required for Project in conjunction with the Product Manager and Professional Services Director.
- Undertake Implementation / Project research as required
- Develop the Project Plans in conjunction with the Professional Services Director and Health Solutions Architects.
- Strengthen the local service team through earning the respect of the local implementation team, customers and VARs with solution expertise, creative ideas and leadership charm.
- Support the Professional Services Director on pre-sales activities in terms of customer solution, time line, budget, cost, etc.
Key Characteristics
Essential
- Decision-Making/Judgment
- Makes considered decisions on less-than-perfect information; identifies critical factors to consider when makings decisions; prioritizes tasks and goals appropriately; assesses risks and returns effectively
- Teamwork
- Ability to collaborate effectively with people of comparable talents and different strengths; handles conflict constructively; avoids being argumentative; willing to pitch in and do the mundane things that need to be done; treats people at all levels and within all roles with respect
- Leadership
- Ability to inspire, guide, and direct people towards a unified goal; ability to garner trust through respect and honesty; vision, drive and commitment to achieve, with the intelligence to make it happen
- Efficiency and Attention to Detail
- Committed to tasks while adhering to time-line; ability to balance multiple tasks simultaneously without details falling through the cracks; has high standards for thoroughness, completeness and accuracy
- Composure Under Pressure
- Ability to handle changes in direction and work priorities with ease; is positive and level-headed under pressure; adaptable
DESIRABLE
- Communication and Influence
- Is articulate and gives clear, concise, and focused answers to questions; explains opinions and positions; uses empathy to persuade others; keeps key people informed; ability to communicate with diverse audiences; ability to facilitate
Experience & Qualifications
Essential
- An extensive a track record of managing and implementing large ERP/HIS projects.
- A strong background and understanding of health care activities; the ability to understand the needs of a successful health care/ hospital operation.
- A proven ability in grasping the specifics of complex operations under pressure. .
- The ability to manage multiple projects simultaneously, using effective project management tools.
- An understanding of the technology involved in the delivered solutions, including but not limited to database and enterprise application integration software.
- Persuasive and effective communication skills.
- A thorough understanding of leadership & management behavioural competencies
- Knowledge of Customer Relationship Management tools and principles.
- Experience developing the relationship and operation coordinating third-party systems implementation providers, VAR partner representatives and subcontractors.
- A track record of consistently delivering high quality services within target budget.
- Strong presence that is charismatic and personable; a knowledgeable and capable resource for implementation staff, clients and VARS at all times.
- A self-starter and a results-oriented individual.
- Hard working, with demonstrated initiative and a "hands on" style. He/She will be heavily involved in mentoring and developing his/her team.
- Strong client service mentality: The client should always be viewed as number one.
- A high business ethic and a passion for improving the overall quality of healthcare.
Desirable
- An understanding of hospital/business procedures, standard working practices, structure and politics
- Previous experience as an end user of an integrated health/business system
- Clinical/business experience or background – ideally as a user of TrakCare or other Hospital Information System (HIS) applications
- Experience with integrated implementations
- Broad understanding of IT technical implementation-delivery
- Entrepreneur skills
Education & Training
Essential
- University degree of 15+ years
- Technical knowledge in software and implementation processes
- Degree in the sciences, medical, hospital or business management.
- Project Management qualification such as Prince2 , PMP or PMI
Desirable
- Senior level management training
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Top Skills
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business.
Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries.
What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running.
If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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InterSystems Teams
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OnSite Workspace
For the first 3 or 6 months (experience and role dependent), we ask our employees to work in the office 5 days a week. After that time, our employees receive 24 work from home Fridays to use at their discretion throughout the year.
