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The Role
The Program Manager in the Transformation Office drives companywide strategic priorities by collaborating with various internal teams to improve processes and deliver transformation initiatives.
Summary Generated by Built In
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Program Manager - Transformation Office
Why We Have This Role
At Qualtrics, recognize that successful transformation execution relies on strong leadership, communication, and collaboration between teams. The Program Manager acts as a key agent in bridging internal teams to drive and accelerate critical companywide strategic priorities forward. You’ll partner closely with IT, Sales, Customer Success, Analytics, and Finance teams to overhaul processes improvement and deliver on a key success pillar for Qualtrics: Simplifying our business. You’ll serve as a catalyst for change, collaborating with Six Sigma Process Experts to find opportunities for transformational efficiency improvement, and help bring major changes to life by improving internal internal and external user experiences, alongside an Experience Management Designer.
How You’ll Find Success
- Results Oriented: Ability to inspire and motivate teams, provide clear direction, and drive results by effectively leading diverse groups towards common goals.
- Strategic Thinking: Capacity to develop and articulate a clear vision, set strategic objectives, and devise actionable plans to achieve them while adapting to changing circumstances.
- Stakeholder Management: Adept in building and maintaining relationships with diverse stakeholders, including executives, team members, and external partners, and influencing to ensure alignment to strategic priorities and goals.
- Problem-Solving: Aptitude for identifying, analyzing, and resolving issues and risks that may arise during a transformation and employing creative solutions and critical thinking to overcome obstacles.
- Influential: You can present ideas in a way that excites others, turning concepts into actionable plans that drive engagement and results.
- Continuous Improvement: Showcase and nurture a culture of experimentation within teams, by building roadmaps to help to test, validate, and refine new growth and productivity strategies.
- Analytic Rigor: Ability to drive business outcomes, by identifying the right data and insights necessary to explore open questions and develop data driven recommendations. Translates business strategy into tangible program deliverables and KPIs to measure progress.
How You’ll Grow
- Executive Exposure: Exposure to C-suite interactions and decision-making
- Strategic Influence: Opportunity to influence decision-making at the highest level of the organization on the most strategic initiatives that will underpin the success of Qualtrics
Things You’ll Do
- Lead Execution: You take ownership of program execution, ensuring that strategic initiatives are effectively implemented and deliver desired results.
- Improve Change Management Communication: Strong verbal and written communication skills are essential to convey complex ideas clearly, motivate behavioral changes, and gain buy-in from diverse stakeholders, including senior leadership.
- Develop and Present Business Cases: Create compelling arguments to secure executive buy-in for key initiatives, including sizing the opportunity, risks, and benefits, and leading strategic discussions with senior leadership.
- Deliver Tangible Business Outcomes and Value: Ensure performance tracking mechanisms are in place to measure and report on the benefits of the implemented changes
- Mitigate Risks: Identify and anticipate potential risks and issues and work with relevant stakeholders on remedial actions
What We’re Looking For On Your Resume
- 4-7 years of experience driving GTM business strategy and operations, managing and motivating high performing cross-functional teams in a fast paced SaaS environment
- Excellent understanding of SaaS business models and internal processes, and direct experience working closely with Sales and IT teams to implement software solutions to accelerate productivity.
- Track record of managing and delivering complex SaaS transformation programs
- Thrives in a fast paced environment, dealing with ambiguity and changing priorities
- Ability to take complex strategic problems and translate them into clear and manageable programs and deliverables
- Demonstrated experience in the SaaS industry, with proficient knowledge of Salesforce, Netsuite, Gong, Zuora and other Sales enablement software systems and tools
- Bachelor's degree or equivalent experience required
What You Should Know About This Team
- High-performing individuals who think strategically and execute with speed
- Problem solvers who are focused on getting the right answer as quickly as possible; bias for action and frequent, productive debates
- One-Team; we lean in with our strengths and roll up up sleeves together to drive Transformation Office programs forward, regardless of our job description
- Join a motivated team where your ideas are valued, and you can make a significant impact on how we operate.
- Career Development Commitment: Our team prioritizes mentorship, providing resources and support for your professional growth.
- Highly-trusted team by C-suite
Our Team’s Favorite Perks and Benefits
- Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
- Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
- 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
- On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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The Company
What We Do
Qualtrics is trusted by thousands of the world’s best organizations to power exceptional customer and employee experiences that build deep human connections, increase customer loyalty, boost employee engagement, and drive business success. Our advanced AI and specialized Experience Agents™ allow businesses and governments to proactively interact with customers and employees in personalized ways across every channel and touchpoint, respond in-the-moment to fix or improve experiences, and stay across the latest market trends and opportunities.
Our vision, as an organization, is to improve the human experience.
Why Work With Us
We're a place where strategic risks are encouraged & complex problems get solved together. Where nimble teams are empowered to set aggressive goals & move fast to win. A place that makes you feel safe as your authentic self. Where everyday work results in growth. And, most importantly, where what you do matters. That's why we work at Qualtrics.
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Qualtrics Teams
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About our Teams
Qualtrics Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader.
Typical time on-site:
3 days a week
