Program Manager – Data Analytics and Process Improvement

Product Operations Central (Process and Business Intelligence) is a core component of the Product Operations team, providing a centralized hub of multi-disciplinary expertise that fortifies the strategic and operational framework for Business Units (BUs) across Cisco’s product portfolio. This team acts as a strategic partner, collaborating with cross-functional leaders to define Product Lifecycle Management (PLM) strategies, improve operational efficiency, and drive innovation across NPI, sustaining, and end-to-end supply chain processes.

In this role, you will play a pivotal role in shaping our future by proactively collaborating with peers, senior leaders, and functional SMEs. You will bridge the gap between complex PLM business processes and advanced data-driven insights. By implementing innovative analytical solutions, you will ensure our operational framework is both scalable and highly effective.

As part of this role, you will drive the strategic vision for Business Intelligence (BI) by leading the strategy and execution of initiatives that improve process improvement and foster data-driven decision-making across the product portfolio. You will lead and influence cross-functional collaboration by orchestrating efforts among Product Operations, Global Manufacturing Operations (GMO), Technology & Quality (T&Q), and Engineering teams, unifying these groups under shared data objectives. Your expertise in sophisticated analytics and data integrity will be critical as you define and automate quality frameworks to ensure high-fidelity data, performing deep-dive analyses into product health, development velocity, and operational KPIs.

Leveraging Google Cloud Platform (GCP) tools such as BigQuery and Cloud Composer, you will enable scalable data processing and utilize Google Workspace for collaborative policy management and cross-functional project tracking. You will also play a key role in risk management and mitigation by navigating operational risks through collaborative engagement and developing data-backed mitigation strategies integrated into our Product Lifecycle Management (PLM) business processes.

Operational optimization is another core responsibility, where you will use design-thinking sessions within our business sensing framework to understand business unit challenges and ensure analytical solutions are perfectly aligned with business goals.

This role drives significant business impact by aligning the organization toward a unified, data-driven PLM strategy that accelerates velocity across New Product Introduction (NPI) and sustaining phases. It harnesses scalable intelligence through GCP infrastructure to transform large datasets into real-time operational insights, improves operational efficiency by automating data quality and BI solutions to reduce manual processes, and supports risk mitigation by equipping leadership with analytical tools to identify and address supply chain and product lifecycle risks proactively.

• Bachelor’s degree in Engineering, Supply Chain, Operations, Information Systems, or related field.
• 7+ years of experience in PLM, NPI/Sustaining, HW development, and end-to-end supply chain engineering.
• 5 + years of program management experience leading cross functional teams in complex environments with layered dependencies.
• Expert proficiency in SQL, Tableau, or Power BI.
• Proven experience with Google Cloud platform or similar for data visualization.

• Experience in Python or R for advanced statistical analysis.
• Familiarity with Data Governance/Quality tools (e.g., Alation, Big Eye, Monte Carlo).
• Ability to articulate complex data-driven strategies and gain consensus at the executive level.
• Familiarity with AI/ML applications and automation to enhance supply chain/product development.
• Strong commitment to continuous improvement and operational excellence.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.