The Role
Collect, manage, analyze qualitative and quantitative program data to evaluate outcomes and fidelity, build reports and visualizations, support continuous quality improvement, and present findings to stakeholders while maintaining data integrity and compliance.
Summary Generated by Built In
POSITION TITLE: Program Evaluator
REPORTS TO: Director of Quality
BROAD FUNCTION: Collects, analyzes, and reports on data to evaluate effectiveness of program services.
I. CORE VALUES:
- CULTURAL PROFICIENCY: Articulates and applies historical context of racism and understands the current reality of consumers and communities of color in order to support racial equity. Actively demonstrates a commitment to supporting equity and inclusion, and serves as an advocate with colleagues, partners, and communities to meet the Agency's goal of becoming an Antiracist Culturally Inclusive Organization.
- TRANSFORMATIONAL VALUES: Contributes to valuable and positive, antiracist transformation in individuals, organizations, and social systems in an effort to actively progress across the antiracist multicultural institution continuum. Is able to foster a sense of community and shared purpose via collaboration and cooperation with others inside and outside Family Connections. Embodies the principles and practices that form the Agency’s culture. Operates from an abundance mentality that recognizes opportunities and is optimistic and realistic about the future.
- Demonstrates cultural competence through an awareness of and sensitivity towards Agency’s clients’ and coworkers’ cultural and socioeconomic characteristics.
- Committed to the value of a nurturing family as the ideal environment for a child and believes in the capacity of people to grow and change.
- Works from a strengths-based perspective.
- Recognizes that consumers come first and responds to consumers appropriately.
- Knows and adheres to all FC Policies and Procedures.
- Values and participates in the team as a proactive member.
- Respects others’ professional opinions and tolerates a range of feelings.
- Able to give and receive constructive criticism.
- Attends supervision consistently and comes prepared.
- Able to receive feedback and to learn from it.
- Has insight about self (i.e., strengths and weaknesses) and utilizes that knowledge toward growth and change.
- Work closely with program staff and under the direction of the Director of Quality to develop, maintain and report on relevant process and outcome data in a timely manner.
- Collect, input, update, and manage data across various platforms, including but not limited to agency’s Electronic Health Record, Salesforce, Alchemer and those required by funders/regulators, ensuring data integrity and compliance with reporting requirements.
- Support both qualitative and quantitative data analysis of consumer care/quality measures in accordance with acceptable statistical and quality improvement processes/systems.
- Analyze, evaluate and measure program outcomes and provide input for sustainability and evaluation planning.
- Support and make recommendations for use of rapid cycle PDSA to manage continuous quality improvement.
- Support fidelity monitoring of Evidence-Based Practices.
- Build and manage evaluation and outcome reports in appropriate software, ensure they are accurate and share them with various internal and external stakeholders including staff, partner agencies and funders.
- Work with Director of Quality to develop new outcome tracking systems.
- Review indicators on an annual basis to ensure they are appropriate for the goals of the program.
- Break out evaluation and outcome data by identified key features as indicated by program.
- Develop graphs, infographics, and other types of data visualizations for reports and presentations so that reports are clear and easy to understand.
- Work with IT team to establish key performance indicators (KPIs) or other assessment software/databases, as applicable.
- Create presentations and reports based on recommendations and findings.
- Serve on the Quality Improvement Committee.
V. SPECIFICATIONS:
- Education:
- Bachelor’s degree required, master's degree preferred in Public Health, Program Evaluation, Statistics, Social Work, Public Administration, Psychology, Sociology, or related discipline.
- Experience:
- Program evaluation experience required.
- Experience evaluating Evidence Based Practices is required.
- Experience working with both quantitative and qualitative research methods.
- Proficiency with applicable software including but not limited to electronic health records, spreadsheets, database management, online survey tools, qualitative and quantitative analysis software.
- Preferred experience working in public health, youth mental health, and/or substance use disorders.
- Skills and Abilities:
- Strong verbal and written communication skills.
- Excellent planning and organizing skills, attention to detail, accuracy, and adaptability.
- Understanding of both quantitative and qualitative research methods is required.
- Strong analytical and problem-solving skills.
- Excellent data collection, analysis, and reporting ability required.
- Able to develop evaluation plans.
- Ability to set and meet deadlines and work in high-pressure situations.
- Able and interested in working with individuals from diverse backgrounds.
- Independent judgement and self-direction to complete assigned tasks and identify tools and approaches for analysis.
- An understanding of professional ethics and issues of confidentiality. The ability to work on a multi-disciplinary team.
- Willingness to learn and use new technologies and train others.
- Work Environment/Physical Demands: The individual must possess the ability to perform work that requires frequent standing, bending, reaching, squatting, kneeling, moving, and lifting up to or in excess of 50 pounds.
Salary : $52,000 - 57,000
Vacation & Benefits:
- Vacation: As a full-time employee working generally 35 hours per week, you will be eligible to participate in the Family Connections group benefit plans. Benefits include medical, dental, life insurance, long term disability, retirement plans, and additional supplementary benefits. Yes, you can elect to not enroll into these benefits. You will also be eligible to accrue vacation, personal, and sick days in addition to 12 paid holidays, and summer wellness Fridays.
- Benefits also include professional development assistance, referral program, internal/external trainings, Capella University partnership, 403b retirement plan with employer matching (3% max) (you can enroll in your 403b without a waiting period) , employer-paid life insurance, employer paid Long-term Disability (LTD) insurance, employer paid Accidental Death & Dismemberment (AD&D) insurance, etc.
*The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job or that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills Required
- Bachelor's degree in Public Health, Program Evaluation, Statistics, Social Work, Public Administration, Psychology, Sociology, or related discipline
- Master's degree in related field
- Program evaluation experience
- Experience evaluating Evidence Based Practices
- Experience with quantitative and qualitative research methods
- Proficiency with electronic health records
- Proficiency with Salesforce
- Proficiency with Alchemer
- Proficiency with spreadsheets and database management
- Proficiency with online survey tools and qualitative/quantitative analysis software
- Preferred experience in public health, youth mental health, and/or substance use disorders
- Strong verbal and written communication skills
- Excellent planning, organizing, attention to detail, and adaptability
- Strong analytical and problem-solving skills
- Excellent data collection, analysis, and reporting ability
- Ability to develop evaluation plans and use PDSA for quality improvement
- Ability to set and meet deadlines and work under pressure
- Ability and willingness to work with diverse populations
- Independent judgment and self-direction
- Understanding of professional ethics and confidentiality
- Willingness to learn and use new technologies and train others
- Ability to perform physical tasks including lifting up to or in excess of 50 pounds
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The Company
What We Do
Family Connections is a New Jersey nonprofit offering family-centered programs that prevent and address trauma, mental illness, addiction, domestic violence and child abuse. It provides education, counseling, early-childhood and family-support services across multiple programs, measuring outcomes and serving thousands annually to strengthen family functioning, safety and long-term stability.
