Responsibilities:
- Support Program Management in driving on‑time delivery of all customer products through proactive schedule tracking and issue resolution.
- Coordinate and lead communications between Production, Supply Chain, Program Management, Shipping and Receiving.
- Collect and analyze data to prepare schedules and special reports.
- Monitor and report order progress to ensure customer delivery expectations are met and risks are escalated early. Assist in rework disposition and flow into production supporting MRB efforts.
- Identify and work inactive or obsolete products through rework or scrap.
- Participate in morning stand ups discussing potential issues, upcoming delivery, and other insights that may be beneficial to customer delivery and operational execution.
- Support customer relationship with status and updates, including but not limited to status requests, reporting, calls and visits.
- Support Sourcing and Shipping activities as necessary.
Qualifications:
- Must have a high school diploma or equivalent.
- Must have a minimum of 2 years in a customer service role, preferably in aerospace.
- Must have proficient computer skills including Microsoft Word, Excel, PowerPoint, and Outlook.
- Must be authorized to work in the United States.
- International Traffic in Arms Regulations/Export Administration Regulations (ITAR/EAR) clearance is required.
- Must demonstrate excellent listening and communication skills.
- Must demonstrate good time management skills.
- Must display a high degree of confidentiality at all times.
- Strong preference will be given to individuals with experience in manufacturing – especially within the aerospace industry.
Work Environment and Job Functions:
The office is located in a manufacturing facility. As such, while the primary environment will be an office setting, the position will require frequent visits to the production floor where the following conditions may apply:
- May occasionally work in temperatures above 100 degrees and below 60 degrees.
- May occasionally walk on slippery or uneven surfaces.
- May be required to access elevated surfaces either by stairs or ladder.
- Noise level in the work environment may require use of hearing protection.
This position will require an employee to perform the following functions effectively.
- Effective use a computer keyboard.
- Effective use of telephone and other applicable electronic communication equipment.
- View and read spreadsheets, and other written documents, as well as computer monitors.
- Verbal communication with plant personnel and management.
- Lifting and carrying a minimum of 10 lbs.
Reasonable Accommodation:
Orizon will make reasonable accommodations for qualified individuals with disabilities to complete the application process and/or perform essential job functions.
ITAR Requirements:
Applicants must be U.S. citizens, lawful permanent residents, or protected individuals as defined by U.S. law.
Equal Opportunity Employer:
Orizon Aerostructures is committed to equal employment opportunity and a workplace free of discrimination and harassment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent
- Minimum of 2 years in customer service, preferably in aerospace
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Authorized to work in the United States
- International Traffic in Arms Regulations/Export Administration Regulations (ITAR/EAR) clearance
- Excellent listening and communication skills
- Good time management skills
- High degree of confidentiality
- Experience in manufacturing, especially within aerospace
What We Do
Orizon manufactures large complex structural components, provides metal finish processing, and fabricates major sub-assemblies for leading airframe manufacturers in the commercial aerospace, defense, space, and general aviation industries. The company’s investments in digitized systems/software, proprietary engineering/ programming techniques, advanced machine tools, and automated assembly technologies provides affordable solutions for the largest Aerospace and Defense manufacturers in the world. Orizon is headquartered in Kansas City, Missouri, with HUBZone Certified facilities in Kansas, Oklahoma, and Missouri. Orizon founders and our team have years of proven experience in the airframe manufacturing industry and understand what it takes to be successful. Our approach is focused on creating an interconnected team with a common mission. We operate on a model that emphasizes over-communication and the importance of daily metrics tied to aligned incentives. Orizon significantly enhances efficiencies and lowers costs and capital investment expenses for aircraft OEM’s by supplying monolithic, pre-assembled airframe sections. We employ highly advanced, high-speed 5-axis machining capabilities to produce large-scale, complex aluminum structures and assemblies. These include major airframe components, bulkheads, integrated structural panels, spars, skins, webs, floors, and other mechanical structures in dimensions as large as 248” x 98” x 28" with 30,000 RPM and 161 HP. All manufacturing operations are driven by sophisticated automation programs to ensure ultra-precision within exacting tolerances, as well as close monitoring for quality control in keeping with strict government requirements and regulations.
