The hiring range for this role is:
92,086.00 - 129,145.00
This is the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the hiring range and this hiring range may also be modified in the future. A candidate’s position within the hiring range may be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs. This job is also eligible for annual bonus incentive pay.
We offer a comprehensive package of benefits including paid time off, 11 holidays, medical/dental/vision insurance, generous 401(k) matching, lifestyle spending account and many other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
As the Program Manager of OPM relations, provides primary support with execution of all coordination and project management activities and ensuring excellence with the customer relationship with OPM, AFHO, Blue Plans, and all other FEP constituencies related to FEHBP. Manage communications with OPM (e.g. OPM Site Visits, Issue Log resolution, Carrier letter response coordination, Service Charge proposal document, SalesForce, etc.) working seamlessly and collaboratively with stakeholders across the FEP organization for on-time, defect-free delivery of all requests.
OPM Relations | Support the Director of OPM Relations and also serve as an additional liaison between the FEP Director’s Office (FEPDO) and OPM contract specialists with responsibility for interactions and relationship management related to day-to-day issues and initiatives with the agency. Supports effective customer relationship management through consistent and aligned communications; timely and quality deliverables; efficient resolution of disputes/conflicts; and other related activities. Manages the service Charge proposal by coordinating staff for Service Charge Proposal and OPM Site Visits.
Process Management | Proactively identifies issues and manages actions to execute projects and initiatives focused on establishing, improving and maintaining effective internal process management (e.g. OPM Site Visits, Issue Log resolution, Carrier letter response coordination, and service charge proposal document). Business Owner for the FEP Hub's Emergent Issues in the SalesForce Tile that involves a series of interconnected responsibilities in developing requirements, supervising deliverables and analytics, developing reports and dashboards, and extracting/analyzing data to make recommendations for FEP Hub Improvements
Plan Relations | Collaborates on the design and execution of end-to-end projects that focus on communications with both internal and external FEP customers. Ensures that all communications are aligned and consistent, advocating FEP interests accurately; and that selected communications vehicles are appropriate for delivering messages to the properly identified audiences. Proactively identifies opportunities and initiates strategies for improving communications between the FEPDO and its customers—Plans, BCBSA, OPM and internal staff. Manage the collection, reporting, communication, and support associated with OPM Site Visits. Work in close collaboration with Finance to analyze, manage, and oversee budgeting and accounting for overall spend.
Customer Communications | Collaborates on the design and execution of end-to-end projects that focus on communications with both internal and external FEP customers. Ensures that all communications are aligned and consistent, advocating FEP interests accurately; and that selected communications vehicles are appropriate for delivering messages to the properly identified audiences. Proactively identifies opportunities and initiates strategies for improving communications between the FEPDO and its customers—Plans, BCBSA, OPM and internal staff.
Education
High School
Bachelors Degree
High school degree or equivalent work experience
Bachelor’s degree in health care or related field or equivalent work experience
Certifications
Project Management Professional Certification
Experience
5 years of experience with an FEHBP plan in an account management role
5 years of experience supporting Project Managers in a PMO (Project Management Office) or corporate setting, underscoring a significant tenure of practical involvement and support in project management activities
At least three years' experience managing communications for a government or non-governmental organization (NGO).
Experience managing and maintaining FEP Hub Emergent Issues in support of OPM matters.
Skills
FEP (Federal Employee Program) knowledge is preferred, highlighting the advantage of familiarity with the specific products and services offered to federal employees, which can significantly impact the effectiveness of project delivery and stakeholder engagement.
Demonstrates proficiency in building and sustaining strong levels of customer trust and confidence. The ability to establish and maintain high levels of customer trust and confidence is critical for fostering long-term relationships and ensuring customer satisfaction.
Effective communication skills including verbal, written, and presentation skills. This competency is essential for clear and persuasive communication with stakeholders, teams, and customers, facilitating successful project outcomes and collaborative efforts.
Knowledge of MS Office Suite of products and Adobe
Ability to work effectively both independently and in a team-based environment
Demonstrated willingness to be flexible and adaptable to changing priorities
The ability to establish and maintain high level customer trust and confidence
Demonstrated team leadership skills
Organizational and time management skills
The ability to research and analyze data or process questions/inquiries
Demonstrated experience in analyzing and responding to complex sets of information and/or the processing of information requests
Must be proficient with database and other software applications, including MS Word and PowerPoint
Interpersonal skills and relationship development abilities
Multi-tasking skills
People Management
No
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What We Do
Blue Cross Blue Shield Association is a national federation of 34 independent, community-based and locally operated Blue Cross and Blue Shield companies that collectively provide health care coverage for one in three Americans. BCBSA provides health care insights through The Health of America Report series and the national BCBS Health Index.
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