Be an Early Applicant
At CDW, our purpose is to make technology work so people can do great things.
The Role
Supports professional services engagements from solution alignment through delivery and support. Coordinates client relationships, project scope, schedules, resources, risks, KPIs, financial performance, and cross-functional execution. Partners with sales, pre-sales, technology, delivery, and project teams to ensure engagements meet timelines, quality, scope, financial, and customer satisfaction objectives while identifying expansion opportunities.
Summary Generated by Built In
Description
Job Summary:
The Professional Services Manager (PSM) is responsible for supporting the successful execution of professional services engagements within assigned accounts, segments, or regions. This role partners closely with sales professionals, integrated technology teams, delivery resources, and clients to understand business needs and align services solutions that drive customer outcomes. The PSM contributes to end-to-end services engagement execution, ensuring services are delivered on time, within scope, and aligned to quality and financial expectations.
What you will do:
* Support development and maintenance of relationships with key client stakeholders and internal CDW partners.
* Gain understanding of client business objectives, challenges, and expectations to help align services solutions.
* Participate in account planning activities and client-facing discussions as needed.
* Support preparation and execution of client business reviews.
* Support the delivery lifecycle of professional services engagements, including consultation, service design, implementation, and support.
* Assist with defining project scope, timelines, and resourcing plans.
* Coordinate across multiple services practices to support engagement execution and resource alignment.
* Partner with sales professionals, pre-sales consultants, and project managers to support services engagements.
* Participate in coaching, feedback, and continuous improvement discussions to strengthen services sales and delivery execution.
* Collaborate with pre-sales and delivery teams to support development of services solutions aligned to client needs.
* Support documentation, standardization, and alignment of service offerings with established best practices.
* Track engagement KPIs related to delivery performance, client satisfaction, and financial outcomes.
* Provide updates to internal stakeholders on engagement status, risks, and opportunities.
* Monitor services financial performance within assigned accounts and escalate variances as appropriate.
* Understand billable utilization targets and support CDW-first delivery strategies.
* Identify potential delivery risks and support mitigation planning.
* Escalate issues that may impact delivery timelines, scope, or client satisfaction.
* Identify potential opportunities for additional services within existing engagements.
* Partner with sales teams to support services expansion discussions and solution positioning.
What we expect of you:
* Bachelor's degree and 5 years of experience in consultative professional services sales, delivery, or project coordination roles supporting client engagements OR 9 years of work experience in consultative professional services sales, delivery, or project coordination roles supporting client engagements.
* Experience supporting technology services engagements.
* Demonstrated ability to support moderately complex technology projects aligned to business objectives.
* Ability to understand client needs, contribute to client discussions, and support trusted advisor relationships.
* Ability to participate in discussions related to delivery issues, risks, and escalations with guidance from senior leaders.
* Experience supporting project plans, schedules, and execution activities.
* Strong communication and collaboration skills.
* Ability to manage multiple priorities in a fast-paced environment.
* Analytical and problem-solving skills with a focus on client success.
* Ability to influence through collaboration and partnership.
* Willingness to travel up to 25% or as needed.
* Experience working in cross-functional team environments is a plus.
* PMP or services-related certifications is a plus.
* Consulting or enterprise client exposure is a plus. Pay range: $121,450 - $170,010 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Job Summary:
The Professional Services Manager (PSM) is responsible for supporting the successful execution of professional services engagements within assigned accounts, segments, or regions. This role partners closely with sales professionals, integrated technology teams, delivery resources, and clients to understand business needs and align services solutions that drive customer outcomes. The PSM contributes to end-to-end services engagement execution, ensuring services are delivered on time, within scope, and aligned to quality and financial expectations.
What you will do:
* Support development and maintenance of relationships with key client stakeholders and internal CDW partners.
* Gain understanding of client business objectives, challenges, and expectations to help align services solutions.
* Participate in account planning activities and client-facing discussions as needed.
* Support preparation and execution of client business reviews.
* Support the delivery lifecycle of professional services engagements, including consultation, service design, implementation, and support.
* Assist with defining project scope, timelines, and resourcing plans.
* Coordinate across multiple services practices to support engagement execution and resource alignment.
* Partner with sales professionals, pre-sales consultants, and project managers to support services engagements.
* Participate in coaching, feedback, and continuous improvement discussions to strengthen services sales and delivery execution.
* Collaborate with pre-sales and delivery teams to support development of services solutions aligned to client needs.
* Support documentation, standardization, and alignment of service offerings with established best practices.
* Track engagement KPIs related to delivery performance, client satisfaction, and financial outcomes.
* Provide updates to internal stakeholders on engagement status, risks, and opportunities.
* Monitor services financial performance within assigned accounts and escalate variances as appropriate.
* Understand billable utilization targets and support CDW-first delivery strategies.
* Identify potential delivery risks and support mitigation planning.
* Escalate issues that may impact delivery timelines, scope, or client satisfaction.
* Identify potential opportunities for additional services within existing engagements.
* Partner with sales teams to support services expansion discussions and solution positioning.
What we expect of you:
* Bachelor's degree and 5 years of experience in consultative professional services sales, delivery, or project coordination roles supporting client engagements OR 9 years of work experience in consultative professional services sales, delivery, or project coordination roles supporting client engagements.
* Experience supporting technology services engagements.
* Demonstrated ability to support moderately complex technology projects aligned to business objectives.
* Ability to understand client needs, contribute to client discussions, and support trusted advisor relationships.
* Ability to participate in discussions related to delivery issues, risks, and escalations with guidance from senior leaders.
* Experience supporting project plans, schedules, and execution activities.
* Strong communication and collaboration skills.
* Ability to manage multiple priorities in a fast-paced environment.
* Analytical and problem-solving skills with a focus on client success.
* Ability to influence through collaboration and partnership.
* Willingness to travel up to 25% or as needed.
* Experience working in cross-functional team environments is a plus.
* PMP or services-related certifications is a plus.
* Consulting or enterprise client exposure is a plus. Pay range: $121,450 - $170,010 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: [https://cdw.benefit-info.com/](https://cdw.benefit-info.com/) Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Skills Required
- Bachelor's degree and 5 years of experience in consultative professional services sales, delivery, or project coordination supporting client engagements, or 9 years of equivalent work experience
- Experience supporting technology services engagements
- Experience supporting moderately complex technology projects aligned to business objectives
- Ability to understand client needs, contribute to client discussions, and support trusted advisor relationships
- Ability to participate in delivery issue, risk, and escalation discussions with guidance from senior leaders
- Experience supporting project plans, schedules, and execution activities
- Strong communication and collaboration skills
- Ability to manage multiple priorities in a fast-paced environment
- Analytical and problem-solving skills focused on client success
- Ability to influence through collaboration and partnership
- Willingness to travel up to 25% or as needed
- Experience working in cross-functional team environments
- PMP or services-related certification
- Consulting or enterprise client experience
What the Team is Saying
Phil
Practice Vice President
Mason
Sales Intern
Kevin Denison
Director, Strategic Initiatives — U.S. Commercial
Christine A. Leahy
Chair and Chief Executive Officer
CDW Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, and vision plans are broadly available alongside EAP resources and HSA/FSA options. Coverage is often characterized as solid relative to large‑corporate peers, even if details vary by plan and location.
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Leave & Time Off Breadth — Paid time off frameworks include flexible or unlimited PTO for many salaried roles, plus standard paid holidays. These structures can support work‑life balance when team workload permits.
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Parental & Family Support — Offerings include parental leave, adoption and fertility assistance, dependent care resources, and related family supports. These benefits broaden the total rewards package beyond core health and retirement programs.
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The Company
What We Do
CDW Corporation is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. For more information about CDW, please visit www.CDW.com. Our broad array of products and services range from hardware and software to integrated IT solutions such as security, cloud, hybrid infrastructure and digital experience.
Why Work With Us
Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.
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CDW Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
CDW is committed to offering a high quality, flexible work experience centered around connection, collaboration, and coworker well-being. Our flexible hybrid approach enables coworkers to get the best of working from home and being together.
Typical time on-site:
Not Specified
